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Restaurant Customer Service Representative Jobs in Quebec

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

WestGroupe

Up to 5 sick/personal days per year Role As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships ...

BFS FOODS

Customer Service Representative (CSR) Reports To: General Manager A. Primary Purpose of Job: The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each ...

Canada Post Corp

CA$20.54/hr

Provide customers with information and forms * Address delivery and service difficulties to resolve ... Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our ...

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Restaurant Customer Service Representative information

Can I work in a restaurant customer service representative with no experience?

Restaurant customer service representative roles often do not require prior experience, as employers typically provide on-the-job training to develop skills such as communication, multitasking, and familiarity with point-of-sale systems. Entry-level positions are common and suitable for individuals new to the industry, with a focus on customer interaction and teamwork.

What is a restaurant customer service representative at a restaurant?

A restaurant customer service representative is responsible for greeting guests, taking orders, and ensuring a positive dining experience. They communicate effectively with customers, handle inquiries, and may use point-of-sale systems to process transactions. Good interpersonal skills and knowledge of menu items are important for this role.
Restaurant Customer Service Representative jobs near you

Customer Service Representative

Montreal, QC • On-site

Altasciences
Scientific Research and Development Services • 1 - 5K employees
Learn more about Altasciencesexternal

Part-time

Re-posted 23 days ago

Altasciences rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.


What You'll Do Here

  • Ensure the confidentiality of clinical trial participants and sponsors is respected.

  • Maintain and advocate a high level of customer service and quality within the department.

  • Review and understand all assigned actively enrolling studies.

  • Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.

  • Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.

  • Schedule screening and/or other clinical trial related appointments.

  • Update participant management software with volunteer demographics and medical history.

  • May confirm participant statuses and prepare/send check-in lists for clinical operations teams.

  • Strive to achieve study recruitment targets and departmental objectives.

  • Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.


What You'll Need to Succeed

  • High School Diploma required; college degree and related work experience preferred.

  • Previous experience in customer service call center

  • Excellent communication French and English

  • Knowledge of clinical research and medical terms an asset

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:

  • The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

  • Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends

  • Schedules are in these time slots : Monday to Friday from12PM to 8PM, Saturday and Sunday from 9AM to 5PM.

  • On-site at our Montreal location (1100 av. Beaumont)

  • Free-parking for employees

  • In front of Metro Acadie

Altasciences' Incentive Programs Include:

  • Training & Development Programs

  • Employee Referral Bonus Program

  • Annual Performance Reviews

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What Altasciences employees say

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