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Resort Security Manager Jobs in California (NOW HIRING)

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

El Capitan Canyon

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

El Capitan Canyon

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services Manager. You will work together to... * Greet all visitors, vendors, and contractors directing ...

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All JobsResort Security JobsResort Security Manager JobsResort Security Manager Jobs in California

Resort Security Manager information

See California salary details

$13

$25

$51

How much do resort security manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for resort security manager in California is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.94 per hour, depending on experience, location, and employer.

What does a resort security manager do?

A Resort Security Manager is responsible for overseeing the safety and security operations within a resort property. Their duties include managing security staff, implementing and enforcing safety policies, conducting risk assessments, and responding to emergencies or incidents. They work closely with resort management and local law enforcement to ensure the protection of guests, employees, and property. Additionally, they may provide training for staff on security procedures and coordinate surveillance systems to prevent theft or other criminal activities.

What are the key skills and qualifications needed to thrive as a resort security manager?

To thrive as a Resort Security Manager, you need a background in security operations, risk management, and emergency response, often supported by a degree in criminal justice or related field and relevant security certifications. Familiarity with surveillance systems, access control software, and incident reporting tools is commonly required. Strong leadership, problem-solving abilities, and effective communication skills help manage security teams and interact with guests and staff. These skills ensure the safety of guests and property, mitigate risks, and maintain a secure, welcoming resort environment.

What are some common challenges faced by resort security managers and how can they effectively address them?

Resort Security Managers often face challenges such as balancing guest satisfaction with strict security protocols, managing a diverse team across multiple shifts, and responding to unexpected incidents like theft or medical emergencies. Effective communication and training are key to ensuring that staff are prepared and able to act quickly while maintaining a welcoming environment. Building strong relationships with local law enforcement and keeping up-to-date with the latest security technology can also help mitigate risks and enhance the overall safety of the resort.

What is the difference between Resort Security Manager vs Hotel Security Supervisor?

AspectResort Security ManagerHotel Security Supervisor
CredentialsSecurity certifications, management experienceSecurity certifications, supervisory experience
Work EnvironmentLarge resort properties, outdoor and indoor areasHotel premises, indoor and outdoor hotel areas
Employer & IndustryResort and hospitality industryHotel industry, hospitality sector
Search & Comparison IntentUnderstanding management roles in resort securityComparing supervisory roles in hotel security

The Resort Security Manager oversees security operations at large resort properties, focusing on both outdoor and indoor safety measures. In contrast, the Hotel Security Supervisor typically manages security staff within a hotel environment, concentrating on guest safety and property protection. While both roles require security certifications and experience, the Resort Security Manager often handles broader security strategies across extensive premises, whereas the Hotel Security Supervisor focuses on day-to-day security supervision within a hotel setting.

What are popular job titles related to Resort Security Manager jobs in California?

For Resort Security Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Resort Security Manager jobs in California look for?

The top searched job categories for Resort Security Manager jobs in California are:

What cities in California are hiring for Resort Security Manager jobs?

Cities in California with the most Resort Security Manager job openings:

Resort Security Manager jobs near you
Infographic showing various Resort Security Manager job openings in California as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,329 per year, or $25.6 per hour.

VIP & Upper Stories Host| Thompson Palm Springs Resort

Hyatt

Palm Springs, CA • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Key responsibilities

  • Welcome Upper Stories guests, suite guests, VIPs, and other special arrivals with a personalized arrival experience.

  • Coordinate guest preferences, special requests, amenities, and personalized experiences before and during each stay.

  • Serve as the primary point of contact for assigned guests throughout their stay, responding promptly to requests and following through to completion.

Hyatt Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

Thompson Palm Springs Resort is seeking an exceptional VIP & Upper Stories Host to create memorable, personalized experiences for guests staying in our exclusive Upper Stories 21 accommodations, premium suites, and for other VIP guests and special arrivals.

Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert's most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events. 

The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Conde Nast Traveler's Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Conde Nast Readers' Choice Awards (2025).

The VIP & Upper Stories Host is responsible for creating memorable, personalized experiences for guests staying in Thompson Palm Springs Resort's exclusive Upper Stories accommodations, premium suites, and other VIP arrivals. Working closely with the VIP & Upper Stories Manager, this role serves as the primary point of contact for these guests, ensuring every stay is welcoming, seamless, and thoughtfully personalized.

The ideal candidate is a hospitality professional who enjoys building relationships, anticipating guest needs, and creating memorable moments through genuine service. They are organized, detail-oriented, and thrive in a fast-paced environment where collaboration and guest satisfaction are top priorities.

This position reports directly to the VIP & Upper Stories Manager.

 

Key Responsibilities

  • Welcome Upper Stories guests, suite guests, VIPs, repeat guests, and other special arrivals with a personalized arrival experience.
  • Partner with the VIP & Upper Stories Manager to coordinate guest preferences, special requests, amenities, and personalized experiences before and during each stay.
  • Review daily arrivals to ensure guest preferences and special requests are prepared and communicated to the appropriate departments.
  • Serve as the primary point of contact for assigned guests throughout their stay, responding promptly to requests and following through to completion.
  • Coordinate dining reservations, spa appointments, cabana rentals, transportation, celebrations, and other guest experiences.
  • Conduct personalized check-ins, room escorts, and resort orientations as appropriate.
  • Build positive relationships with guests through proactive engagement and thoughtful service throughout the resort.
  • Partner closely with Housekeeping, Food & Beverage, Spa, Engineering, Security, Front Office, and other departments to ensure a seamless guest experience.
  • Assist with VIP room inspections and ensure accommodations and amenities are prepared prior to guest arrival.
  • Document guest preferences, requests, and stay details accurately within Hyatt systems to support future visits.
  • Respond to guest concerns with professionalism and urgency, resolving issues whenever possible and partnering with the VIP & Upper Stories Manager when additional support is needed.
  • Maintain knowledge of Thompson Palm Springs Resort amenities, dining venues, local attractions, and resort programming to provide personalized recommendations.
  • Represent Thompson Palm Springs Resort with professionalism, warmth, and genuine hospitality in every guest interaction.

 

What Success Looks Like

The successful VIP & Upper Stories Host creates memorable guest experiences through personalized service, strong relationships, and attention to detail. By working collaboratively with the VIP & Upper Stories Manager and resort teams, this individual helps ensure every Upper Stories and VIP guest feels welcomed, valued, and eager to return to Thompson Palm Springs Resort.

This is a nonexempt (hourly) role. The budgeted rate for this role is $24. This is the hourly rate for this position that Thompson Palm Springs Resort reasonably expects to pay. Decisions regarding individual hourly rates will be based on a number of factors including experience, and education. 

This position is NOT available for remote or Hybrid.

  • Two or more years of experience in hospitality, Front Office, Guest Relations, Concierge, VIP Services, or a related guest-facing role.
  • Resort, lifestyle hotel, or boutique hotel experience preferred.
  • Outstanding communication and interpersonal skills with a passion for creating positive guest experiences.
  • Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
  • Ability to anticipate guest needs and respond with thoughtful, personalized service.
  • Professional demeanor and the ability to build rapport with a diverse range of guests.
  • Comfortable working collaboratively across departments to deliver exceptional service.
  • Experience with Hyatt systems or guest profile management preferred.
  • Flexible schedule, including evenings, weekends, and holidays as business needs require.

Why work for Thompson Palm Springs Resort?

  • Health, Dental, Vision Insurance eligibility after 30 days of employment.

  • 401k Retirement Savings Plan & Company Match

  • Paid Parental Leave & Adoption Assistance Program

  • Continued learning & development

  • Employee Assistance Programs

  • Paid Holidays

  • Complementary Colleague Meals

  • Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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