We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
BPO AI Solutions Architect
Wichita, KS · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Wichita, KS · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Indianapolis, IN · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Indianapolis, IN · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Boise, ID · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Boise, ID · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Phoenix, AZ · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Phoenix, AZ · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Charleston, WV · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Charleston, WV · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Baton Rouge, LA · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Baton Rouge, LA · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Oklahoma City, OK · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Oklahoma City, OK · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
BPO AI Solutions Architect
Louisville, KY · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Louisville, KY · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer ...
BPO AI Solutions Architect
Columbus, OH · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Quick apply
BPO AI Solutions Architect
Columbus, OH · Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back ...
Senior Project Manager
Virginia Beach, VA · On-site +1
Resolv field-initiated questions with the technical design team. * Coordinate and direct activities among the design groups. * Participate and attend design review meetings recording meeting minutes ...
Senior Project Manager
Virginia Beach, VA · On-site +1
Resolv field-initiated questions with the technical design team. * Coordinate and direct activities among the design groups. * Participate and attend design review meetings recording meeting minutes ...
District Manager
Victorville, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
District Manager
Victorville, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
District Manager
Long Beach, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
District Manager
Long Beach, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work ...
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work ...
District Manager
Long Beach, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
District Manager
Long Beach, CA · On-site
$128K/yr
Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company ...
Senior Office Technology Specialist Position summary: Cooley Technology department embraces a culture of customer service excellence and all members of the department are expected to move this agenda ...
Senior Office Technology Specialist Position summary: Cooley Technology department embraces a culture of customer service excellence and all members of the department are expected to move this agenda ...
Resolv information
What is the difference between Resolv vs Customer Support Specialist?
| Aspect | Resolv | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical certifications, problem-solving skills | Customer service training, communication skills |
| Work Environment | Technical support centers, IT departments | Call centers, retail, service industries |
| Employer & Industry Usage | IT companies, tech support firms | Retail, telecom, service providers |
| Common Search & Comparison | Technical troubleshooting, support roles | Customer service, client interaction |
Resolv typically refers to technical support roles requiring problem-solving and technical certifications, often within IT or tech companies. Customer Support Specialists focus on assisting customers through communication and service skills, common in retail and service industries. While both roles involve helping clients, Resolv emphasizes technical troubleshooting, whereas Customer Support Specialists prioritize customer communication.
$13/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.
This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.
The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.
Key Responsibilities
- Handle inbound customer support inquiries via phone, email, and live chat
- Assist customers with warranty claims and general product or service inquiries
- Provide clear, professional, and empathetic customer support in both English and French
- Accurately document customer interactions and case updates
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain strong service quality and response standards
- Collaborate with internal teams to ensure smooth customer experiences
Compensation:
- $13 USD p/hour paid weekly
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 12–16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.
The process includes:
- Resume review
- Prescreen questionnaire
- One-way video interview
- Second interview
- Client interview
Please note:
Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
Requirements
Requirements
- Native or near-native fluency in English and French-Canadian
- Strong preference for candidates with an authentic Quebecois dialect
- Previous customer service or customer support experience required
- Experience handling phone, email, and chat support preferred
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Comfortable working independently in a remote environment
- Reliable high-speed internet connection and professional remote work setup
- Ability to multitask and manage multiple customer interactions efficiently
Preferred Qualifications
- Experience with warranty claims or product support
- Experience working with North American customers
- Call center or contact center experience
- CRM or ticketing system experience