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Resolution Case Manager Jobs in California (NOW HIRING)

JAMS, Inc.

Case Manager (Paralegal)

San Francisco, CA · On-site

$75K - $99K/yr

The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...

JBA International

Case Manager

Los Angeles, CA · On-site +1

$21.50 - $27.75/hr

... case manager who can handle all aspects of personal injury claims, including, initial client ... resolution, preparing files for demand, and quality care. A successful candidate will be able to ...

Encompass Health

Case Manager

Tustin, CA · On-site

$21 - $27/hr

Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or ...

Legal Industry Company

Case Manager

Los Angeles, CA · On-site

$30 - $35/hr

Description The Strategic Legal Practices (SLP) Case Manager owns a high-volume caseload of legal cases from initiation through resolution. This role is the central point of contact for attorneys ...

Yepremyan Law Firm

$35 - $38/hr

Maintain accurate notes and updates in the case management system ... Support settlement process and client communication through resolution

JVS SoCal

Case Manager

Los Angeles, CA · On-site

$25 - $25.50/hr

The Case Manager provides job seekers with tailored support and case management services, helping ... Problem-solving and conflict-resolution skills. * Knowledge of community resources and supportive ...

JVS SoCal

Case Manager

Los Angeles, CA · On-site

$25 - $25.50/hr

The Case Manager provides job seekers with tailored support and case management services, helping ... Problem-solving and conflict-resolution skills. * Knowledge of community resources and supportive ...

JVS SoCal

Case Manager

Los Angeles, CA · On-site

$25 - $25.50/hr

The Case Manager provides job seekers with tailored support and case management services, helping ... Problem-solving and conflict-resolution skills. * Knowledge of community resources and supportive ...

La Casa De Las Madres

Case Manager

San Francisco, CA · On-site

$30 - $36.44/hr

... resolution; * Participate in regularly scheduled staff and case management meetings; * Maintain and submit program documentation in accordance with grant requirements; * Facilitate a variety of ...

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Resolution Case Manager information

Is case management a stressful job?

Case management can be stressful due to the need to handle complex cases, meet deadlines, and manage emotional situations. Resolution Case Managers often work under pressure to resolve issues efficiently while maintaining communication with clients and stakeholders.

What is a resolution case manager?

A resolution case manager is a professional responsible for handling and resolving customer or client issues, often in fields like insurance, healthcare, or social services. They assess cases, coordinate with relevant parties, and ensure solutions are implemented efficiently, typically using case management software and communication skills.

What qualifications do you need to be a resolution case manager?

A resolution case manager typically needs a high school diploma or equivalent, with many roles preferring or requiring a bachelor's degree in fields like social work, healthcare, or related areas. Relevant skills include strong communication, problem-solving, and organizational abilities, along with experience in case management or customer service; certifications such as Certified Case Manager (CCM) can also be advantageous.
Resolution Case Manager jobs near you

Case Manager (Paralegal)

San Francisco, CA • On-site

JAMS, Inc.
Mediation and Negotiation Services • 201 - 500 employees
Learn more about JAMS, Inc.external

$75K - $99K/yr

Full-time

Re-posted 15 hours ago

Job description

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

 

A Brief Overview

The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and experiences. The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR") process.


What you will do

  • Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
  • Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
  • Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
  • Provides exceptional client service by responding promptly to general inquiries and website information requests.
  • Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
  • Monitors case timeliness and deadlines; ensures all milestones are met.
  • Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
  • Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
  • Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
  • Other duties as assigned within similar scope.

  • Bachelor's Degree in Business, Operations, Management, or related field. (Preferred)
  • 2-4 years of working in case management. (Required)
  • 2-4 years of working in legal and client service role. (Required)
  • 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. (Required)
  • Proficiency in all ADR processes and procedures including mediation, arbitration and court reference matters. (Required proficiency)
  • Knowledge of Panelists’ proficiency, practice areas and preferences in the local Resolution Center (RC). (Preferred proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Written and verbal communication skills. (Required proficiency)
  • Emotional intelligence and adaptability under pressure. (Required proficiency)
  • Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)

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