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Position: Epic Connect Senior Advisor - MyChart Application
Posting ID: 7935
Department: Clinical Systems & Informatics
Status: Permanent Full Time (x1)
Role Level: PG11 ($48.85hr -$61.06hr) commensurate with experience
Site: 2085 Hurontario Street
Posted:  August  25-2026
Internal Deadline: September 15-2026
 

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre, the Reactivation Care Centre, and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care-defined not by illness, but by the health and well-being of people and communities. 

About Trillium Health Partners (THP)

Trillium Health Partners (THP) is a leading healthcare organization committed to patient-centred care, innovation, and clinical excellence. Epic is at the core of THP's digital health strategy, enabling integrated care delivery, patient engagement, and operational excellence across our organization and Epic Connect partner network. 

Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to the workplace within 24 hours' notice; therefore, remote work outside the province or country is not permitted.

The Position

As THP continues to expand its Epic Connect program, we are seeking an experienced Epic Connect Senior Advisor - MyChart Applications to provide leadership in the design, implementation, optimization, and support of MyChart platform for Epic Connect partners.

The Epic Connect Senior Advisor - MyChart Applications will serve as the subject matter expert for Epic's patient-facing digital engagement tool MyChart.

Reporting to the Manager, Epic Connect, this role will work closely with Epic Connect partners, operational leaders, clinical stakeholders, technical teams, training teams, privacy and security teams, and Epic counterparts to ensure successful implementation and ongoing optimization of patient engagement workflows.

This individual will lead highly complex projects, provide strategic guidance to Epic Connect partners, and ensure MyChart solutions align with organizational and patient experience objectives.

Key Responsibilities

Epic Connect MyChart Leadership

• Lead the design, configuration, testing, implementation, and optimization of MyChart and related patient engagement applications for Epic Connect partners.
• Act as the primary advisor for all Epic Connect patient-facing digital health initiatives.
• Provide strategic consultation on patient engagement workflows, adoption strategies, and digital transformation opportunities.
• Support the onboarding of new Epic Connect organizations through discovery, workflow design, validation, and implementation activities.
• Collaborate with Executive and Business leaders to align MyChart functionality with organizational priorities and patient experience goals.

Application Design & Build

• Design and configure MyChart functionality to support patient access, communications, scheduling, registration, pre-visit preparation, results review, billing, and virtual care workflows.
• Lead application build activities, including requirements gathering, workflow analysis, configuration, testing, and deployment.
• Assess new Epic releases and enhancement opportunities and recommend adoption strategies.
• Support integration of MyChart with related Epic applications, including Cadence, Prelude, Grand Central, Ambulatory, Orders, Healthy Planet, and Revenue Cycle workflows.
• Execute comprehensive testing strategies, including integrated testing, user acceptance testing, and upgrade validation.

Epic Connect Partner Support

• Serve as the senior escalation point for complex MyChart issues affecting Epic Connect partners.
• Work directly with partner organizations to understand operational needs and translate requirements into system solutions.
• Provide proactive consultation on optimization opportunities and best practices.
• Support governance processes, enhancement reviews, change management activities, and roadmap planning.
• Build and maintain strong relationships with partner stakeholders, clinical leaders, operational teams, and technical resources.

 Required Certification

Minimum Requirements

• Epic MyChart Certification (required)
• Additional Epic Certifications within any of the below Epic Applications: 
  • Ambulatory
  • Cadence
  • Prelude
  • Grand Central
  • Healthy Planet
  • Resolute Professional Billing
  • Resolute Hospital Billing

 Note: Certifications as a Principal Trainer or Credentialed Trainer do not meet this requirement. 

Experience & Skills

Required Experience

• Minimum 4+ years of experience supporting Epic MyChart in a healthcare environment.
• Minimum 2 years of experience implementing and supporting Epic Connect partners or multi-organization Epic environments.
• Demonstrated experience leading complex Epic implementations from design through go-live and optimization.
• Experience configuring and supporting: 
  • MyChart
  • Welcome
  • Fast Pass
  • eCheck-In
  • Open Scheduling
  • Appointment Reminders
  • Secure Messaging
  • Proxy Access
  • Online Payment workflows
  • Questionnaires and Forms
• Experience supporting integrated workflows across clinical, registration, scheduling, and revenue cycle applications.
• Experience with workflow validation, integrated testing, issue triage, and production support.
• Experience working directly with healthcare executives, operational leaders, physicians, and clinical stakeholders.

Technical Competencies

• Expert knowledge of Epic MyChart architecture and functionality.
• Strong understanding of patient identity management and registration workflows.
• Knowledge of privacy, consent, proxy access, and patient information security principles.
• Understanding of interoperability concepts and Epic Connect governance models.
• Ability to analyze complex operational requirements and translate them into system solutions.
• Strong troubleshooting and root cause analysis skills.
• Knowledge of Epic upgrade processes and release management.
• Experience with ServiceNow and ITIL processes is considered an asset.

Leadership Competencies

• Strong consultative and advisory skills.
• Ability to influence stakeholders across multiple organizations.
• Excellent project management and organizational skills.
• Strong verbal and written communication skills.
• Ability to lead meetings, workshops, discovery sessions, and executive presentations.
• Demonstrated ability to manage competing priorities in a fast-paced healthcare environment.
• Proven relationship management and client engagement experience.

Education

• Bachelor's Degree in Health Informatics, Information Technology, Healthcare Administration, Computer Science, or related field required.
• Master's Degree considered an asset.

Additional Requirements

• In good standing with a consistent record of effective performance. 

 Why Join THP?

• Lead innovative patient engagement initiatives using one of the world's most advanced healthcare information systems.
• Influence digital transformation across a growing network of Epic Connect partners.
• Work alongside clinical, operational, and technology leaders to improve patient experience and access to care.
• Participate in a highly collaborative and innovative healthcare environment.
• Contribute to the future of connected healthcare and digital patient engagement.

 To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Metis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.