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Researcher Urban Mobility Jobs (NOW HIRING)

Stratus Team

Senior Urban Planner

Miami, FL · On-site

The Role The Senior Urban Planner I leads major components of long-range planning, zoning, mobility ... Mentor Urban Planner I-III staff, providing oversight, feedback, and training on research, GIS ...

thyssenkrupp Elevator

Software Engineer III

Atlanta, GA · On-site

$55.25 - $74.25/hr

... urban mobility. From engineering and installation to maintenance and digital transformation, we ... Conduct research to define problems and prepares responses to anticipated questions. Anticipate ...

TeraWatt

Whether it's an urban mobility hub, or a carefully located multi-fleet hub for semi-trucks ... Conduct accounting research and author clear, well-supported policy memos for complex and non ...

The Urban Assembly, Inc.

$85K/yr

ABOUT US The Urban Assembly (UA) is a non-profit that promotes social and economic mobility by ... Prospect Research (10%) * Conduct routine research of potential foundation, corporate, and ...

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How much do researcher urban mobility jobs pay per year?

As of Sep 9, 2026, the average yearly pay for researcher urban mobility in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Researcher Urban Mobility job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Customer Success Manager

California, MD • Remote

Modaxo - Trellint
See more jobs at Modaxo - Trellintexternal

Full-time

Re-posted 16 days ago

Job description

Job Summary:

As a Customer Success Manager at Trellint, you'll be the trusted partner behind some of the nation's most innovative city mobility programs-owning customer outcomes from onboarding through renewal and expansion. You'll build executivelevel relationships, guide cities through complex challenges, and turn data, technology, and strategy into measurable results that drive longterm retention and growth.
This is a remote position based in the US.

Job Description:

About Trellint

Trellint is a leading provider of smart mobility and curbside management solutions, helping cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights. Our platform integrates software, analytics, and services to deliver measurable improvements in compliance, revenue, and citizen experience.

We partner with municipalities to transform urban mobility programs, combining deep industry expertise with innovative tools that enable efficient operations and sustainable growth.

Role Purpose

Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. The CSM partners with city stakeholders and internal delivery teams to drive positive client outcomes and long-term satisfaction.

Responsibilities

  • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs.

  • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs).

  • Own renewal and retention targets.

  • Prepare capture plans in advance of customer RFPs to provide best possible chance of retaining customer through competitive rebids.

  • Identify and execute on expansion opportunities.

  • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact

  • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency and program outcomes

  • Build and maintain structured account plans and customer success plans for each assigned account.

  • Partner with internal teams including Customer Care, Project Management and Product to deliver high-quality experiences for customers from onboarding through renewal.

  • Negotiate contract terms and conditions with support from Legal.

  • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained.

  • Track adoption, usage, and key health indicators and proactively mitigate risk.

  • Ensure accurate documentation across CRM, account plans, and renewal calendars.

  • Contribute to the development of success resources, such as knowledge bases, training materials, and customer success stories.

  • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

Skillset Requirements

  • 5-8+ years in customer success or account management.

  • Experience with municipal customers and/or parking/curbside systems preferred.

  • Skilled in QBR facilitation and success planning.

  • Adept at identifying growth opportunities tied to customer goals.

  • Strong communicator with excellent written and verbal skills.

  • Highly organized, proactive, and detail-oriented.

  • Ability to collaborate effectively across internal teams.

  • Strong customer empathy and problemsolving ability.

  • Travel required (25% to 50%)

About You

You are a connector, problemsolver, and relationship builder who thrives on guiding clients toward clear outcomes. You enjoy organizing complexity into a manageable plan and collaborating across teams to make that plan happen.

You excel because you are:

  • Empathetic and customercentric: You listen deeply and communicate clearly.

  • Proactive and organized: You anticipate risks early and make sure details don't fall through the cracks.

  • Calm and steady: When issues arise, you keep customers confident and teams aligned.

  • Growthoriented: You naturally spot opportunities that align customer goals with Trellint capabilities.

  • Collaborative: You work fluidly with Customer Care, Marketing, Legal, Product, and Project Management.

Worker Type:

Regular

Number of Openings Available:

1

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