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Researcher Customer Service Representative Jobs in Addison, TX

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Brightwing

CSR

Fort Worth, TX

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to ... research.

AlphaGraphics

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

AlphaGraphcis

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

US784

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're ...

Floral Image

Customer Service Representative

Dallas, TX · Remote

$50K/yr

Customer Service Representative Floral Image North America (FINA) Full-Time | Salary $50,000 ... Research market trends, competitors, and customer preferences * Attend company training, trade ...

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Researcher Customer Service Representative information

See Addison, TX salary details

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How much do researcher customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for researcher customer service representative in Addison, TX is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What cities near Addison, TX are hiring for Researcher Customer Service Representative jobs?

Cities near Addison, TX with the most Researcher Customer Service Representative job openings:

Infographic showing various Researcher Customer Service Representative job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,849 per year, or $18.2 per hour.

Customer Service Representative

Dallas, TX • On-site

Gold Standard Auctions
See more jobs at Gold Standard Auctionsexternal

$20 - $30/hr (+ commission)

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Gold Standard Auctions is seeking a professional, dependable, and customer-focused Customer Service Representative. This position will assist customers by answering phone calls and messages, resolving order-related concerns, and providing timely and accurate information.

The ideal candidate is an effective communicator who remains patient and professional while handling a high volume of customer inquiries.

Key Responsibilities

  • Answer incoming customer phone calls professionally and promptly
  • Respond to customer emails, website inquiries, marketplace messages, and other communications
  • Assist customers with questions regarding orders, payments, shipping, tracking, auctions, and account information
  • Research customer concerns and provide accurate, timely resolutions
  • Coordinate with shipping, accounting, auction, and management teams when additional assistance is required
  • Document customer communications, complaints, and resolutions clearly and accurately
  • Follow up with customers to ensure unresolved matters are completed
  • Escalate unusual, sensitive, or high-value issues to management
  • Maintain a professional and helpful tone, including when working with frustrated customers
  • Protect confidential customer, payment, and Company information
  • Identify recurring customer concerns and report them to management
  • Perform other customer service and administrative duties as assigned

Qualifications

  • Strong verbal and written communication skills
  • Professional and confident telephone manner
  • Excellent organization and attention to detail
  • Ability to manage multiple conversations and priorities
  • Comfortable using computers, email, messaging platforms, and order-management systems
  • Ability to research problems and communicate clear solutions
  • Dependable attendance and a strong work ethic
  • Ability to remain calm and professional in difficult situations
  • Previous customer service, call-center, retail, e-commerce, or administrative experience is preferred
  • Knowledge of coins, precious metals, collectibles, or online auctions is helpful but not required

Position Details

  • Company: Gold Standard Auctions
  • Position: Customer Service Representative
  • Work Location: In-office at 13859 Diplomat Drive, Suite 150, Dallas, Texas 75234
  • Employment Type: Full-Time
  • Schedule: Monday through Friday

What We Offer

  • Competitive compensation
  • Performance-based advancement opportunities
  • Paid time off
  • Company-sponsored healthcare benefits, subject to eligibility requirements
  • Training and opportunities to grow within a rapidly expanding auction and e-commerce company

Company Description

Gold Standard Auctions is a rapidly growing auction house specializing in coins, precious metals, and collectibles. We handle high volumes of inbound interest from buyers and sellers and are building scalable teams to support our growth.