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Reputation Jobs in Orlando, FL (NOW HIRING)

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · Hybrid

Reputation Management Product Analyst- (Maitland) We have an opportunity for a highly motivated, professional Reputation Analyst in our office in Maitland, FL. This position is for a hybrid schedule ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · Hybrid

Reputation Management Product Analyst- (Maitland) We have an opportunity for a highly motivated, professional Reputation Analyst in our office in Maitland, FL. This position is for a hybrid schedule ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · On-site

Description Position at TravelMediaGroup.com Reputation Management Product Analyst- (Maitland) We have an opportunity for a highly motivated, professional Reputation Analyst in our office in Maitland ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · Hybrid

Reputation Management Product Analyst- (Maitland) We have an opportunity for a highly motivated, professional Reputation Analyst in our office in Maitland, FL. This position is for a hybrid schedule ...

Salem Leasing

$21.25 - $28/hr

Salem Leasing is hiring a Lead Diesel Mechanic to repair trucks, trailers and other vehicles Salem Leasing's reputation for transportation excellence is built on our commitment to people - especially ...

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Reputation information

What is a reputation manager?

Reputation managers are professionals who help individuals or organizations maintain, improve, and protect their public image, especially online. Their main tasks include monitoring media coverage, responding to negative reviews or comments, and promoting positive content to shape public perception. They often work with businesses, celebrities, and anyone concerned about their digital footprint. Reputation managers use various strategies, such as search engine optimization (SEO), public relations campaigns, and crisis management to influence public opinion. Their goal is to ensure that their clients are seen in the best possible light by audiences and stakeholders.

What are the key skills and qualifications needed to thrive as a reputation manager, and why are they important?

To thrive as a Reputation Manager, you need expertise in public relations, crisis management, and digital communications, often supported by a degree in communications, marketing, or a related field. Familiarity with social media monitoring tools, SEO strategies, and online analytics platforms is essential for tracking and shaping public perception. Strong interpersonal skills, strategic thinking, and the ability to remain calm under pressure help you effectively manage sensitive issues and build positive stakeholder relationships. These skills are crucial for proactively protecting and enhancing an organization's brand image in today's fast-paced digital environment.

What are common challenges faced by reputation managers when working with cross-functional teams?

Reputation managers often collaborate with marketing, PR, customer service, and legal teams to ensure consistent messaging and mitigate potential risks. A common challenge is aligning the priorities and communication styles of different departments, especially during a crisis or when responding to negative publicity. Reputation managers must be proactive in fostering clear communication, setting shared goals, and quickly coordinating responses. Building strong relationships across teams can help streamline processes and improve overall brand perception.

What is the difference between Reputation vs Customer Service Representative?

AspectReputationCustomer Service Representative
Required CredentialsOften no formal credentials, but reputation management certifications can helpHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, corporate, or agency settings focused on brand imageRetail, call centers, or office environments interacting directly with customers
Industry UsageCommon in marketing, PR, and brand managementWidespread across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding reputation management roles and skillsCustomer interaction, problem-solving, and communication skills

Reputation roles focus on managing and enhancing a company's public image, often involving online reputation monitoring and PR strategies. Customer Service Representatives handle direct customer interactions, resolving issues and providing support. While both roles involve communication, reputation management emphasizes brand perception, whereas customer service centers on customer satisfaction and support.

What are popular job titles related to Reputation jobs in Orlando, FL?

For Reputation jobs in Orlando, FL, the most frequently searched job titles are:

What job categories do people searching Reputation jobs in Orlando, FL look for?

The top searched job categories for Reputation jobs in Orlando, FL are:

Reputation jobs near you
Infographic showing various Reputation job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Reputation Analyst

TravelMediaGroup.com

Maitland, FL • Hybrid

Full-time

Medical, Dental, Retirement, PTO

Posted 29 days ago

Job description

Reputation Management Product Analyst- (Maitland)   

We have an opportunity for a highly motivated, professional Reputation Analyst in our office in Maitland, FL. This position is for a hybrid schedule where the employee will work in the office Monday-Thursday and remotely on Fridays. 
We take the development of our staff very seriously, and our progressive culture encourages our team members to achieve excellence in a B2B environment, with training and growth opportunities. For more than 30 years, Travel Media Group has partnered with hoteliers throughout the continental U.S. to ensure they can successfully manage their business and provide amazing guest experiences.
Position Summary:   

The primary responsibility of the Reputation Analyst is to develop and maintain client accounts by creating timely personalized responses to online reviews in order to acknowledge and address guests' concerns while also providing insight and analysis for our large portfolio of hotel properties. The successful candidate will have a strong writing and grammar background coupled with experience in guest relations and/or customer service. The candidate will be responsible for reviewing and analyzing all clients’ online reviews through a proprietary software platform while creating unique responses to reviews and working to proof and audit responses submitted via our network of contract writers on a monthly basis. The Reputation Analyst will also be responsible for understanding current conditions and updating customer notes at each property so that this information can be accurately portrayed in the public-facing review responses. Analysts will also identify and tag sentiment in up to 25 various elements in every guest review in order to provide reporting and analytics that will assist our clients in running their operations more successfully. In addition, this position will initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. New review content comes in consistently throughout the day, and our team's goal is to be able to respond, tag, submit for approval, audit and resolve every hotel review within 36-48 hours of publishing. We have a fun and active team, and are looking for individuals who can help set and maintain the activity levels amongst the team on a daily basis.
The responsibilities of the Reputation Analyst include:   
• Manage the day-to-day review monitoring and responses for our hotel clients
• Engage in weekly and monthly team activities and meeting
• Meet and exceed daily/weekly activity benchmarks to ensure that we exceed each client's specified SLAs (Service Level Agreement).
• Problem-solve and troubleshoot, to best resolve client issues and address needs
• Provide timely and accurate analysis and reporting
• Writing and posting response content on behalf of various brands while adhering to their brand standards and image
• Build relationships with customers
• Respond to feedback in a timely manner
• Audit accounts and various admin tasks
• Work seamlessly with other departments to better serve our clients and prospects
• Maintain timely and accurate communication (both verbal and written) with clients in order to develop, maintain, and solidify relationships.
• Develop a comprehensive understanding and knowledge of all Travel Media Group product offerings
• Maintain accurate notes and client information in Salesforce.com
• Assist in retention and collections as needed
• Perform other administrative duties as assigned
  
Qualifications/Requirements:
• 1 -2 years experience in client support and/or guest relations preferred
• Strong background in copywriting and content creation
• Passionate about working with clients and delivering on the promise of an excellent client experience.
• Passionate about technology and social media
• Bachelor's degree preferred with English, Journalism or Communications focus
• Customer service and sales is strongly preferred
• Experience in the hotel industry is a plus
• Must be organized, able to multi-task, demonstrate superior attention to detail and adhere to deadlines
• Must be self-directed, self-motivated and focused on meeting and exceeding results
• Must be skilled in use of standard office communication technology (email, voicemail, Internet, etc.)
• Must exhibit a positive, cooperative and friendly attitude, especially under pressure
• Ability to communicate effectively (verbal and written)
• Must have proven ability to communicate and interact effectively with internal and external customers

Benefits:
• 401K
• Excellent medical and dental coverage
• Competitive Vacation and Sick Leave
• Eight paid holidays

About DE

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.

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