Support guest relations and reputation management through monitoring and responding to feedback Budget & Agency Management * Optimize the communications budget for PR campaigns, internal initiatives ...
Support guest relations and reputation management through monitoring and responding to feedback Budget & Agency Management * Optimize the communications budget for PR campaigns, internal initiatives ...
Knowledge of online reputation management and customer feedback processes. Why You'll Love Working Here: * Podium is the best place to work to: * Join the leaders in AI agents * Unlock career ...
Knowledge of online reputation management and customer feedback processes. Why You'll Love Working Here: * Podium is the best place to work to: * Join the leaders in AI agents * Unlock career ...
Knowledge of online reputation management and customer feedback processes. Why you'll love working here: * Podium is the best place to work to: * Join the leaders in AI agents * Unlock career ...
Knowledge of online reputation management and customer feedback processes. Why you'll love working here: * Podium is the best place to work to: * Join the leaders in AI agents * Unlock career ...
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
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About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
Mid-Market CSM
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
Mid-Market CSM
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication ...
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Saratoga Springs, UT · On-site
$55K - $65K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Saratoga Springs, UT · On-site
$55K - $65K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Saratoga Springs, UT · On-site
$55K - $65K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Saratoga Springs, UT · On-site
$55K - $65K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Mapleton, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Mapleton, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Provo, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Orem, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Orem, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Springville, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
General Manager
Orem, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Orem, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Lindon, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
General Manager
Lindon, UT · On-site
$55K - $70K/yr
Led initiatives to improve the site's online reputation by encouraging positive Google reviews and ... Managed and resolved damage claims, ensuring swift and fair resolutions. * Implemented targeted ...
New
Full-time
Medical, Retirement
Posted 14 days ago
Alterra Mountain Company rating
7.3
Based on 52 frontline employees who took The Breakroom Quiz
12th of 108 rated hotels
Job description
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
PURPOSE OF POSITION: The Senior Manager of Communications leads Deer Valley Resort's communications team, overseeing both external and internal communications. This role manages a small team (PR Manager and Internal Communications Manager) and ensures consistent, compelling messaging across all channels. The Senior Manager partners with the VP of Marketing to drive public relations, internal messaging, and community engagement initiatives that strengthen the resort's brand and guest experience.
RESPONSIBILITIES:
Leadership & Team Oversight
Public Relations & External Communications
Internal Communications
Messaging, Copywriting & Stakeholder Engagement
Budget & Agency Management
QUALIFICATIONS:
DATES OF EMPLOYMENT:
Deer Valley Resort is an Equal Opportunity Employer.
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
PURPOSE OF POSITION: The Senior Manager of Communications leads Deer Valley Resort's communications team, overseeing both external and internal communications. This role manages a small team (PR Manager and Internal Communications Manager) and ensures consistent, compelling messaging across all channels. The Senior Manager partners with the VP of Marketing to drive public relations, internal messaging, and community engagement initiatives that strengthen the resort's brand and guest experience.
RESPONSIBILITIES:
Leadership & Team Oversight
- Lead and mentor a small communications team, including the PR Manager and Internal Communications Manager
- Provide guidance and support for campaign planning, media outreach, and internal communications execution
- Oversee workload distribution, professional development, and performance management within the team
- Foster a collaborative, creative, and high-performing team culture
Public Relations & External Communications
- Develop and execute Deer Valley's public relations strategy in alignment with organizational priorities
- Craft and deliver compelling stories to secure media coverage across local, national, and international outlets
- Act as a resort spokesperson or coordinate designated spokespersons for media inquiries
- Oversee press requests, FAM tours, media visits, and onsite press centers during events
- Monitor media coverage, stakeholder feedback, and community conversations to inform communications strategy
- Manage contracted PR agencies and external partners to execute campaigns effectively
- Support company-wide PR initiatives, including Alterra Mountain Company campaigns, Ikon Pass messaging, and resort development communications
Internal Communications
- Partner with HR and leadership to develop and execute internal communications strategies
- Ensure staff messaging is consistent, on-brand, and timely regarding events, initiatives, and business unit updates
- Audit and maintain content for internal communication platforms, including staff websites and newsletters
- Support internal communication plans for major initiatives, including the resort transformation and Expanded Excellence program
Messaging, Copywriting & Stakeholder Engagement
- Oversee the development of talking points, press releases, FAQs, and other communication materials
- Ensure consistency, clarity, and accuracy in messaging across all resort channels
- Collaborate with marketing, website, and brand teams to deliver timely and accurate content
- Develop stakeholder engagement plans and community outreach initiatives, including open houses and other engagement events tied to resort projects
- Support guest relations and reputation management through monitoring and responding to feedback
Budget & Agency Management
- Optimize the communications budget for PR campaigns, internal initiatives, and community outreach efforts
- Oversee and coordinate with external agencies, vendors, and partners as needed
QUALIFICATIONS:
- Degree in communications, public relations, marketing, or journalism preferred
- 7-10+ years of experience in communications, public relations, or hospitality/tourism communications
- Prior leadership or team management experience preferred
- Strong writing, editing, and verbal communication skills; copywriting experience a plus
- Familiarity with professional communications and PR industry best practices
- Experience in community relations and engaging key stakeholders
- Strong organizational, project management, and multitasking skills
- Availability to work weekends or attend early morning/late evening events as needed
- Willingness to travel domestically and internationally for media events, meetings, conferences, and trade shows
- Intermediate or above-average skiing ability preferred
DATES OF EMPLOYMENT:
- Year Round
Deer Valley Resort is an Equal Opportunity Employer.
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