Reputation Manager Jobs in Miami, FL (NOW HIRING)

The Bar Manager is responsible for the energy center of the Bar & Restaurant. They lead a team of professional bartenders in all aspects of bar and beverage operations. They ensure every guest has a 5 Star experience and reacts quickly to any issues that arise. The Bar Manager will source, hire, and train team members following American Social Guidelines, values, and extremely high standards. They keep cost controls front of mind and communicate beverage cost expectations and practices. They play an instrumental role in creating a fun and lively environment through managing all aspects of atmosphere including music, lighting, sound, and special events. This person is a brand representative that maintains a patient and positive attitude. They hold the team accountable for top tier results and are passionate about beverage and hospitality. The Bar Manager works with pride and must have a tremendous work ethic that sets the tone for the team.
RESPONSIBILITIES
Sources, hires, leads, coordinates, coaches, and directs all Bartenders and Barbacks
Maintains a high level of Guest satisfaction and reacts instantly to anything less than a 5 Star experience
Trains and validates new Bartenders and Barbacks, as well as provides ongoing training and coaching to all existing team members
Schedules Bartenders and Barbacks to budget for proper coverage and effectiveness based on performance
Oversees beverage cost and runs costs to goal or better. This is achieved through managing standards and holding Bartenders and Department Managers accountable for results
Performs accurate inventories and clearly communicates beverage cost to Leadership
Manages controllable costs to goal and is responsible for the overall bar and beverage P&L results
Produces actions plans to achieve desired results and hit all financial goals when opportunities arise
Places order for liquor, beer, wine, and various bar related items based on pars and business trends
Places order for bar smallwares glassware based on pars
Holds regular department meetings for training and development
Holds team accountability to policies and procures set forth by American Social
Keep a clear line of communication within the team including Managers, Chefs, and the Director of Operations
Responsible for implementing and holding strict standards for safety and sanitation as well as overall bar organization and storage
Understands seasonal and local business trends and creates accurate projections allowing for proper planning of budgets, labor, and beverage costs
Meets with beverage distributors and suppliers to leverage pricing and promotional opportunities
Reviews all beverage related reports, follows up on issues, and communicates opportunities within the team
Manages the beverage and bar related back office accounting and scheduling systems
Performs Ready for Revenue and Quality Checks to ensure the restaurant is properly set, food is properly prepared, equipment is functioning, staffing is correct, and are set up for successful shifts
Works directly with the Event Coordinator on all events, parties, and catering
Works with Marketing on executing PR events often representing American Social at these events
Holds team members to the proper Image and Appearance Guidelines including proper hygiene
Monitor guest satisfaction measurements including Yelp and other reputation management as one tool to identify successes and challenges
ABILITY TO:
Lead with integrity and respect
Be adaptable to a changing environment
Clearly communicate to all levels of the organizations
Manage team of 12 managers and up to 150+ hourly team members
Hold 1 on 1's and communicate areas of opportunity and development
Bring creative ideas to build sales and overall brand improvement
Work in an organized manner
Multi-task and have a great sense of urgency with changing priorities
Work independently as well as in a team environment
Work under pressure and meet deadlines
Maintain a professional and polished appearance
Follow company budgets and established goals
Succeed in a fast pace environment
Prioritizes projects and solicitates direction when necessary
Work nights and weekends
Works assigned scheduled shifts
Fluent in English; able to speak, read, write
Ability to perform job functions with attention to detail, speed and accuracy
Ability to transport items up to 30 pounds
Remain in stationary position for up to 4 hours throughout work shift
Work 12+ hours shifts as necessary

EDUCATION AND SKILLS:
5 years Manager experience in a Bar focused Full Service, High-Volume Restaurant
Strong communication and leadership skills
Experience with back office and POS systems (Restaurant 365, Hot Schedules, Micros, etc.)
Proficient in P&L analysis and various reporting
Advanced organizational skills
Bilingual is a plus
Hospitality Degree is a plus (Associates, Bachelors, Certificates, etc.)
Serv Safe Certified
Strong knowledge of proper food handling and sanitation standards
Proficiency in Microsoft Office
Must be authorized to work in the United States