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Repossession Agent Jobs in Connecticut (NOW HIRING)

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Repossession Agent information

See Connecticut salary details

$9

$19

$32

How much do repossession agent jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for repossession agent in Connecticut is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $22.16 per hour, depending on experience, location, and employer.

What is the difference between Repossession Agent vs Field Investigator?

AspectRepossession AgentField Investigator
CredentialsDriver's license, sometimes security or repossession trainingInvestigation certifications, background checks
Work EnvironmentFieldwork, often in various locations, sometimes confrontationalFieldwork, interviews, surveillance
Employer & IndustryLoan companies, banks, repossession agenciesInsurance companies, private investigation firms
Search & Comparison IntentLocating and recovering collateralGathering information, verifying facts

While both roles involve fieldwork and require investigative skills, Repossession Agents focus on locating and recovering collateral for lenders, often involving physical recovery. Field Investigators gather information, verify details, and conduct surveillance for various clients. The roles share some credentials and work environments but differ in primary responsibilities and industry focus.

What are some common challenges faced by repossession agents and how can they be managed on the job?

Repossession Agents often encounter challenges such as dealing with difficult or emotional vehicle owners, working irregular hours, and ensuring personal safety during recoveries. Staying calm under pressure, maintaining professionalism, and following proper legal protocols are essential for managing these situations. Agents typically work closely with team members, such as dispatchers and security staff, to coordinate safe and efficient repossessions. Training in conflict resolution and awareness of local laws can further help agents navigate these challenges successfully.

What is a repossession agent?

Repossession agents are professionals hired by lenders or financial institutions to recover property, typically vehicles or equipment, when borrowers default on their loans. They locate, secure, and retrieve the assets in accordance with state and federal laws, ensuring the process is handled legally and safely. Repossession agents may work independently or for repossession companies, and often need knowledge of legal procedures, negotiation skills, and sometimes a special license. Their work can be challenging and may involve interacting with distressed or confrontational individuals. The goal is to recover the property while minimizing conflict and legal risk.

What are the key skills and qualifications needed to thrive as a repossession agent, and why are they important?

To thrive as a Repossession Agent, you need a strong understanding of state and federal repossession laws, a valid driver's license, and often a high school diploma or equivalent. Familiarity with skip tracing software, GPS tracking systems, and digital reporting tools is typically required. Excellent negotiation, conflict resolution, and situational awareness are crucial soft skills for managing interactions with vehicle owners and ensuring safety. These skills and qualifications are essential for performing repossessions legally, efficiently, and safely while minimizing risk and maintaining professionalism.

What does a repossession agent do?

As a repossession agent, you participate in the recovery of an asset when someone is overdue on a debt payment. In your job as a repo agent, you may collect the deed to a vehicle or another piece of property, coordinate the transfer of ownership through a bank, and comply with all relevant laws and regulations for the repossession process. You may also help calculate the costs of repossession and help the bank determine the best way to finance complicated repossession efforts. Repossession agents should not be confused with recovery agents, who locate and retrieve people who fail to appear in court, though some people perform both duties.

More about Repossession Agent jobs
What are the most commonly searched types of Repossession Agent jobs in Connecticut? The most popular types of Repossession Agent jobs in Connecticut are:
What are popular job titles related to Repossession Agent jobs in Connecticut? For Repossession Agent jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Repossession Agent jobs in Connecticut look for? The top searched job categories for Repossession Agent jobs in Connecticut are:
Repossession Agent jobs near you
Infographic showing various Repossession Agent job openings in Connecticut as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,550 per year, or $20 per hour.

Debt & Asset Recovery Specialist

Mitsubishi HC Capital America Inc

Norwalk, CT • On-site

$57K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Position Overview: The company is looking for a motivated and experienced portfolio management professional skilled in mid-stage collections and recovery activities. The Debt and Asset Recovery Specialist responsibilities include (but are not limited to) collection of delinquent accounts through phone/written correspondence, skip-tracing, repossession requests/submissions, managing contracts out for repo, account escalation, and submittal of legal recommendations as warranted. This role ensures the effective coordination of late-stage collections, asset recovery, and risk mitigation strategies. The ideal candidate must be positive, focused, a team player, and possess strong time management, multitasking, and negotiating skills.


Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.


Essential Duties and Responsibilities: (List in order of time spent)

  • Strive to mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately
  • Conduct extensive skip-tracing and work in conjunction with outside partners (repo and collections) n efforts to locate obligors, secure payment, and collateral
  • Assume responsibility for all out for repossession accounts until collected current or default cured.
  • Prepare and present account status reports to management upon request
  • Assist our Collections Team by issuing door knockers and field assignments prior to repo assignment
  • Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary
  • Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution
  • Create complete and thorough documentation so that the file can be handed to asset management for remarketing purposes
  • Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy
  • Make next-step recommendations to management team including litigation, abandonment, and charging off
  • Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments.
  • Handle all invoice resolutions to make sure bills are paid in a timely fashion
  • Furnish proper customer facing written communications such as demand and notice of private sale.
  • Conduct routine audits of repossession efforts; routinely seek updates from partners
  • Address third-party repair liens or competing interests
  • Ensure compliance with laws and internal policies
  • Participate in continuous improvement initiatives for processes and policies
  • Handle any miscellaneous duties as assigned.

KPI’s (Key Performance Indicators):

  • Routine agent performance indicators include effort and effectiveness measures
  • Call center performance
  • Account touches
  • Account resolutions
  • Repossession activity reporting
  • Message and follow up activity
  • Quality Control and monitoring
  • Support & Guidance to Team Members
  • Availability for daily questions and approvals
  • Accuracy and completeness of case files.
  • Compliance with internal standards and external regulations
  • Complex Case Handling
  • Strategic decision-making in sensitive scenarios
  • Training & Development
  • Escalation management and workflow continuity

Responsibility and Decision-Making Authority:

Acts independently within company policy. Makes decisions on recovery strategies, team operations, and resource allocation


Management/Supervisory Responsibilities:

N/A


Qualifications:

  1. Solid working knowledge of MS Excel and MS Word preferred
  1. Bilingual in English & Spanish a plus


Competencies:

  • Strategic thinking and problem-solving
  • Strong interpersonal and negotiation skills
  • Risk assessment and decision-making
  • Excellent communication and organizational skills
  • Desire to work in a team environment
  • Forward thinking/adaptability – must be able and willing to adapt; strive for process improvement
  • Time management - the ability to organize and manage multiple priorities
  • Attention to detail

Education and Experience:

  • 3 years collections experience (commercial preferred)
  • 1-2 years of credit experience preferred but not required.
  • College Degree preferred but not required.


Licensing and Certification:

  • N/A

Tools and Equipment Used:

  • Personal computer, copier, phone, and other typical office equipment

Working Hours/Locations:

  • Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel:

  • Occasional travel related to attendance at industry seminars


Physical Demands:

  • Digital dexterity and hand/eye coordination in operation of office equipment
  • Light lifting and carrying of supplies, files, etc.
  • Ability to speak to and hear customers and/or other employees via phone or in person.
  • Body motor skills sufficient to enable incumbent to move from one office location to another


The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.


The position is exempt and the salary will be between $57,200.00 and $63,400.00 with an opportunity to earn a discretionary annual bonus.


The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts