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Remote Jobs in Angola, IN (NOW HIRING)

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

Salary: $50,000 - $60,000 / year Customer Experience Lead Full-time | Monday - Friday 8:00 am - 4:30 pm EST Bryan, OH (On-site, Hybrid, or Remote) About Doc's Diesel Doc's is in a true scaling phase.

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

$50K - $60K/yr

Customer Experience Lead Full-time | Monday - Friday 8:00 am - 4:30 pm EST Bryan, OH (On-site, Hybrid, or Remote) About Doc's Diesel Doc's is in a true scaling phase. We are building an omnichannel ...

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Remote information

What is the difference between Remote vs On-site?

AspectRemoteOn-site
Work EnvironmentWork from any location, often from home or co-working spacesWork at a designated company location or office
Required CredentialsTypically similar; may include digital communication skills and self-managementSimilar credentials; often includes in-person collaboration skills
Employer & Industry UsageCommon across tech, marketing, customer support, and moreStandard in manufacturing, retail, healthcare, and other industries
Search & Comparison IntentPeople looking for flexible, location-independent rolesPeople seeking traditional, in-office roles

Remote jobs offer flexibility and the ability to work from anywhere, while on-site roles require physical presence at a specific location. Both have similar credential requirements but differ mainly in work environment and industry usage. Your choice depends on your preference for location flexibility versus in-person collaboration.

What are some common challenges of working in a fully remote position and how can they be addressed?

One of the main challenges of remote work is maintaining clear communication and collaboration with your team, as you won't have the benefit of face-to-face interactions. To address this, it's important to be proactive about using digital tools like video calls, chat platforms, and shared documents. Another challenge can be managing work-life balance, since the boundaries between home and work can blur; setting a structured routine and a dedicated workspace can help. Finally, staying motivated and connected to company culture may require extra effort, so participating in virtual team meetings and social events can be beneficial.

What is a remote job?

A remote job is one for which you do not need to be present in an office or physical location on a daily basis. Telework can be done from home or anywhere with a Wi-Fi connection or other digital tools. Sometimes, a company allows workers to work from home a certain number of days per week, while other companies are 100% remote, which means that all work is decentralized. Working a remote job still requires you to perform the same duties as you would in a traditional job, but your responsibilities include being independent, managing your time wisely, and remaining on task without immediate oversight.

What does it mean to have a remote job?

A remote job is a position that allows an employee to work from a location outside of a traditional office setting, such as from home or any place with internet access. Remote jobs use digital communication tools like email, video conferencing, and project management platforms to coordinate work and collaborate with colleagues. These roles can be full-time, part-time, or freelance, and are common in industries like technology, marketing, customer service, and writing. Remote work offers flexibility and can help achieve a better work-life balance, but also requires self-discipline and good time management skills.

What are the key skills and qualifications needed to thrive as a remote worker, and why are they important?

To thrive as a remote worker, strong self-motivation, time management, and relevant job-specific qualifications are essential. Familiarity with collaboration tools like Slack, Zoom, project management software, and sometimes secure VPNs is typically required. Exceptional communication, adaptability, and proactive problem-solving set outstanding remote employees apart. These skills ensure productivity, maintain team cohesion, and help individuals navigate the unique challenges of working outside a traditional office environment.
More about Remote jobs
What are popular job titles related to Remote jobs in Angola, IN? For Remote jobs in Angola, IN, the most frequently searched job titles are:
What job categories do people searching Remote jobs in Angola, IN look for? The top searched job categories for Remote jobs in Angola, IN are:
What cities near Angola, IN are hiring for Remote jobs? Cities near Angola, IN with the most Remote job openings:
Remote jobs near you
Infographic showing various Remote job openings in Angola, IN as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution.

Customer Experience Lead

Doc's Diesel

Bryan, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Salary: $50,000 - $60,000 / year

Customer Experience Lead
Full-time | Monday - Friday 8:00 am - 4:30 pm EST
Bryan, OH (On-site, Hybrid, or Remote)


About Doc's Diesel

Doc's is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


The Role

You'll own the full customer journey from order to delivery, leading a small but growing team and raising the bar on every touchpoint. This role is as hands-on as it is strategic: you'll pick up the phone and solve customer problems directly, while also building the AI-powered tools and workflows that let the team move faster without losing the personal touch. Experience with eCommerce and automotive or diesel parts is preferred.


What You'll Do


  • Lead and develop the customer experience team, setting clear goals and expectations
  • Serve as a direct point of contact for customers across phone, email, and social
  • Own the team's AI strategy, piloting and scaling tools that speed up response time and improve accuracy
  • Build and maintain AI-assisted workflows for ticket triage, drafting, and FAQ automation
  • Coach the team on using AI tools effectively while keeping responses personal and on-brand
  • Manage product returns and refunds, ensuring accuracy and same-day resolution when possible
  • Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the end-to-end experience.
  • Track customer trends, feedback, and KPIs, and share insights with leadership
  • Monitor and respond to customer reviews to protect and grow brand reputation
  • Manage virtual assistants (VAs) for consistent coverage and messaging
  • Optimize support platforms like Richpanel (or similar) for efficiency and scale
  • Handle complex or escalated issues with professionalism and a customer-first mindset
  • Support product knowledge initiatives, including understanding new launches and compatibility questions.
  • Analyze data to identify trends and drive continuous improvement across all touchpoints.


What You Bring

  • 2 to 5 years leading a customer service or customer experience team (eCommerce preferred)
  • Hands-on experience using AI tools in a customer service setting (AI chat assistants, automated ticket routing, AI-drafted responses)
  • Comfort evaluating, piloting, and driving team adoption of new AI/CX technology
  • Proven ability to coach and develop high-performing teams
  • Strong analytical mindset with experience using KPIs, dashboards, and reporting tools
  • Excellent written and verbal communication skills with a friendly, professional tone


Nice to Have

  • Experience or knowledge of automotive or diesel parts
  • Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom
  • Proficiency with Shopify, Amazon Seller Central, and Google Workspace


Core Values Alignment


  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


What We Offer


  • Salary: $50,000$60,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.