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Customer Care Agent – Beginner Level | 100% Remote / Work From Home

Company: AO South | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Experience: Beginner / Entry Level | No Insurance Experience Required
Schedule: Flexible | Full-Time Opportunity
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided

Looking for a work-from-home career that gives you greater flexibility, professional growth, and the opportunity to build your income based on your performance?

AO South is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Customer Care Agents.

In this beginner-friendly role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available benefits, answering questions, assisting with enrollment, and providing ongoing client support.

Whether you're entering the workforce, changing careers, or bringing experience from customer service, retail, hospitality, healthcare, administration, education, or sales, we'll provide the training, mentorship, systems, and support needed to get started.

✓ 100% Remote / Work From Home
✓ Beginner Level – Training Provided
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Flexible Scheduling
✓ Residual Income Opportunities
✓ Career & Leadership Advancement

As a Remote Customer Care Agent, your role combines customer service, relationship building, benefits education, and consultative enrollment support.

You'll help create a positive experience from the client's first appointment through ongoing service.

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals and families interested in learning about available benefits

• Listen to client questions, needs, and priorities

• Provide friendly, professional, and personalized service

• Build trust through clear communication and reliable follow-up

• Develop long-term relationships with clients and their families

Once appropriately licensed, you'll help clients better understand their financial protection options.

• Explain available life, accident, and supplemental health insurance benefits

• Conduct needs-focused benefit reviews

• Present coverage options clearly and professionally

• Help clients evaluate available options based on their individual needs

• Answer questions regarding benefits and coverage

• Guide eligible clients through applications and enrollment

• Assist with required documentation and beneficiary information

Client service doesn't end after enrollment.

You may also:

• Assist existing clients with policy questions

• Conduct applicable benefit and policy reviews

• Help with beneficiary updates

• Provide ongoing follow-up and service

• Maintain accurate digital client records

• Help direct clients to appropriate policy or claims resources

• Ensure every interaction is handled professionally and ethically

Skip the daily commute and build your career in a modern virtual environment.

• Work remotely within the United States

• Conduct appointments virtually

• Attend training and coaching online

• Collaborate with teammates remotely

• Build a schedule around client needs and professional goals

Flexibility is an important part of the opportunity, but successful representatives also maintain the consistency, availability, and accountability necessary to serve clients and achieve their goals.

Spend your time helping people instead of purchasing leads or searching for prospects.

Representatives have access to qualified client opportunities, including individuals and families interested in learning more about available benefits.

Your focus is on building relationships, understanding client needs, educating families, and providing professional service.

This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.

Income opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Recognition incentives

• Renewal and residual income opportunities

• Leadership compensation as you advance

• Additional performance-based rewards

Because compensation is performance-based, there is no predetermined earnings ceiling on commission production.

Individual earnings vary based on activity, production, consistency, and results. Income is not guaranteed.

We value attitude, communication skills, professionalism, work ethic, and coachability as much as previous experience.

Training and development may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer service development

• Consultative sales training

• Virtual appointment preparation

• Communication and relationship-building skills

• Enrollment systems and procedures

• One-on-one mentorship

• Weekly coaching

• Professional development workshops

• Leadership development

You'll have the opportunity to develop transferable skills in customer service, communication, sales, organization, relationship management, problem-solving, presentation, and leadership.

You do not need to already hold an insurance license to apply.

Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.

Licensing guidance and support are provided throughout the process.

Qualifying representatives may have access to:

• Medical reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Union representation and professional support

• Leadership development programs

• Professional training and mentorship

• Virtual business technology and resources

Eligibility and qualification requirements may apply.

We believe strong performance deserves recognition.

Qualifying representatives may have opportunities to participate in:

• Performance bonuses

• Achievement awards

• Recognition programs

• Company-sponsored incentive travel

• Leadership conventions

• Professional development events

• Team-building experiences

• Additional advancement opportunities

All incentives are performance-based and subject to applicable qualification requirements.

Your first role doesn't have to be your final role.

Representatives who demonstrate consistent performance, initiative, professionalism, and leadership potential may pursue opportunities in:

Customer Care → Benefits Advisor → Trainer/Mentor → Team Leadership → Management

Leadership development may include:

• Coaching and mentorship

• Team development

• Performance management

• Client relationship management

• Training

• Business development

• Advanced leadership responsibilities

You may be a strong fit if you're:

• An excellent communicator and active listener

• Friendly, professional, and comfortable working with people

• Customer-focused and relationship-oriented

• Self-motivated and personally accountable

• Goal-oriented and driven to improve

• Organized with strong time-management skills

• Dependable and consistent with follow-up

• Comfortable learning new technology

• Able to work independently from home

• Comfortable collaborating within a virtual team

• Adaptable and able to solve problems

• Coachable and receptive to feedback

• Interested in long-term professional and financial growth

Candidates often transition successfully from backgrounds including:

Customer Service • Retail • Hospitality • Healthcare • Education • Administrative Support • Banking • Call Centers • Client Relations • Account Management • Military Service • Recruiting • Sales

Entry-level applicants, recent graduates, and career changers are encouraged to apply.

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to complete required training

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Qualified applicants will complete a brief career overview covering the position, compensation structure, licensing requirements, training, client opportunities, and career advancement path.

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

If you're looking for a beginner-friendly remote career where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.