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Medical Assistant - (Part-Time)

Schedule: Monday-Friday | 2:00 PM - 7:00 PM CST
Location: Remote
Employment Type: Part-Time
Compensation: $16-$18 per hour (based on experience)

Position Overview

We are seeking a detail-oriented and patient-focused Medical Assistant to support a telehealth and care management program in a structured, high-volume outreach environment.

This role blends traditional Medical Assistant responsibilities with phone-based patient engagement. The majority of the shift will involve outbound patient outreach, appointment scheduling, and documentation; however, candidates must also be comfortable performing core clinical support duties in a remote setting.

This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.

Core Responsibilities

Patient Outreach & Scheduling

• Conduct high-volume outbound and inbound patient calls during scheduled shift
• Schedule Annual Wellness Visits and care management appointments
• Provide professional patient education regarding preventive services
• Meet daily outreach and scheduling performance targets

Medical Assistant Support Duties

• Perform medication reconciliation with patients
• Update medical histories, allergies, and preventive care gaps
• Collect and document patient-reported vitals when applicable
• Prepare charts for provider review
• Ensure accurate documentation within the EHR
• Support care coordination and follow-up activities

Compliance & Documentation

• Maintain HIPAA compliance at all times
• Accurately document all patient interactions in the EHR
• Escalate clinical concerns to supervising providers as appropriate

What This Role Requires

• Comfort making 50-80 patient calls per shift
• Strong phone presence and ability to engage Medicare-aged patients
• Ability to work efficiently in a fast-paced, structured environment
• Excellent multitasking and documentation skills
• Professionalism and resilience when handling objections or voicemail-heavy outreach

Qualifications

• Medical Assistant certification or equivalent healthcare experience required
• Prior experience in a medical office, primary care, or care coordination setting
• Prior call center experience strongly preferred
• Familiarity with Epic, NextGen, or similar EHR systems preferred
• Experience working with Medicare populations preferred

Ideal Candidate Profile

• Self-motivated and disciplined in a remote setting
• Comfortable with performance metrics and call volume expectations
• Detail-oriented and clinically accurate
• Reliable and punctual for scheduled shift
• Able to balance patient empathy with efficiency