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Customer Service Representative (Remote)Shared Services Team | Full-TimeCompany: PharmaCentra LLCLocation: Remote (United States)Pay: $12.00 per hourSchedule: Full-Time, includes one weekend day per weekStart a Career Where Every Conversation Makes a DifferencePharmaCentra is seeking motivated, customer-focused individuals to join our Shared Services Team. This fully remote position is an excellent opportunity for someone who enjoys helping others, learns quickly, communicates effectively, and wants to build valuable customer service experience in the healthcare industry.No healthcare experience is required. We provide training and support to help you succeed.Every day, you'll assist patients, prospective clinical research participants, pharmacies, and healthcare consumers by providing information, answering questions, and helping connect people with important healthcare resources.If you are dependable, compassionate, tech-savvy, and eager to learn, we'd love to hear from you.What You'll DoAs a Customer Service Representative, you may support a variety of healthcare-related programs and services, including:Customer Support & Call HandlingHandle inbound and outbound customer service calls.Listen carefully to customer needs and provide accurate information.Ask questions and gather information using approved scripts and procedures.Document customer interactions accurately in company systems.Schedule appointments or connect customers with appropriate resources when applicable.Conduct follow-up calls as assigned.Clinical Research SupportAssist individuals interested in learning about clinical research opportunities.Conduct preliminary screening using approved questionnaires.Explain next steps in the enrollment process.Schedule potential participants with clinical research sites when appropriate.Pharmacy Support ServicesHelp patients locate pharmacies that may have prescribed medications available.Contact pharmacies to verify medication availability when required.Provide accurate information to patients regarding pharmacy options.Document all activities and outcomes according to established procedures.General ResponsibilitiesNavigate multiple applications and systems simultaneously.Follow established workflows, scripts, and quality standards.Maintain confidentiality and protect sensitive information.Meet attendance, productivity, and quality expectations.Participate in training, coaching, and ongoing development opportunities.Adapt to changing business needs and program requirements.What Makes Someone Successful in This Role?We are seeking individuals with exceptional customer service skills and a strong aptitude for learning.Ideal Candidates DemonstrateStrong verbal and written communication skills.A professional and courteous phone presence.Active listening skills and attention to detail.Empathy and patience when assisting customers.The ability to learn new information and apply it quickly.Comfort working with technology and multiple computer applications.Strong problem-solving skills.Dependability and consistent attendance.The ability to stay organized in a fast-paced environment.Accountability and a positive attitude.Preferred QualificationsOne or more of the following experiences may be helpful, but are not required:Customer serviceRetail sales or customer supportCall center or contact center experienceHealthcare support servicesAppointment schedulingAdministrative supportHospitality or service industry experiencePharmacy or healthcare experienceHelp desk or technical supportHigh-volume customer-facing rolesWe welcome applicants who are early in their careers and demonstrate strong customer service skills, professionalism, and a willingness to learn.Schedule RequirementsFull-time availability required.Must be available to work one weekend day each week.Ability to work a consistent assigned schedule.Reliable attendance is essential.Remote Work RequirementsThis position is 100% remote and must be performed within the United States.Employees are responsible for maintaining the equipment and internet service necessary to perform the essential functions of the position.Minimum Equipment RequirementsWindows 10 or Windows 11 computer8 GB RAM or greaterQuad-core processor or betterSecond monitorUSB headset with microphoneWebcamKeyboard and mouseInternet RequirementsMinimum 50 Mbps download speedMinimum 50 Mbps upload speedReliable broadband internet connectionBenefitsBenefits are available after 90 days of employment, subject to plan terms and eligibility requirements, and may include:Paid Time Off (PTO)Paid HolidaysMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityLife Insurance401(k) Plan with Employer MatchWhy Join PharmaCentra?100% Remote WorkPaid TrainingHealthcare Industry ExperienceSupportive Team EnvironmentOpportunities to Learn New SkillsMeaningful Work Helping Patients and ConsumersCareer Development OpportunitiesAt PharmaCentra, the work you do matters. Every interaction has the potential to improve someone's healthcare experience.If you're ready to build valuable customer service experience while helping others, apply today.Equal Opportunity EmployerPharmaCentra LLC is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.Reasonable accommodations are available for qualified individuals with disabilities and sincerely held religious beliefs throughout the application and employment process.Employment offers are contingent upon successful completion of applicable pre-employment screening requirements, which may include a background check.Offer of employment is conditioned upon passing a background check.