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Remote Walmart Resolution Specialist Jobs in Rochester, MI

Beacon Talent

Post Closing Specialist

Detroit, MI · Remote

$95K - $105K/yr

... issue resolution across investor and whole-loan channels. This individual is accountable for ... This is a full-time remote role. Key Responsibilities * Own end-to-end delivery of funded loans ...

Credibly

Portfolio Account Specialist

Southfield, MI · On-site +1

$20/hr

Tasks to include servicing, collecting, and negotiating resolution of our products that are in ... Flexible working conditions, including remote or hybrid work * 4 weeks of PTO on day one * 8 Paid ...

Huntington

Commercial Loan Closing Specialist

Detroit, MI · On-site +1

$57K - $113K/yr

Problem Resolution: Identifying and escalate complex lending issues that may arise during the ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Walmart Resolution Specialist information

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$12

$26

$51

How much do remote walmart resolution specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote walmart resolution specialist in Rochester, MI is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $33.17 per hour, depending on experience, location, and employer.

What is a remote Walmart resolution specialist?

Remote Walmart Resolution Specialists are employees who work from home to handle and resolve customer concerns, complaints, or issues related to Walmart's products or services. They communicate with customers via phone, email, or chat, aiming to provide effective solutions and ensure customer satisfaction. Their duties often include investigating problems, processing returns or refunds, and collaborating with other Walmart departments to resolve complex cases. This role requires strong communication skills, problem-solving abilities, and familiarity with Walmart's policies and procedures. Working remotely allows specialists to perform these tasks outside of a traditional office setting.

What skills and qualifications are needed to be a remote Walmart resolution specialist?

To thrive as a Remote Walmart Resolution Specialist, you need strong problem-solving abilities, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, case management systems, and Walmart’s internal support tools is typically required. Excellent communication, patience, and conflict resolution skills help you address customer concerns and foster positive interactions. These skills ensure efficient issue resolution, high customer satisfaction, and alignment with Walmart’s service standards in a remote environment.

How does a remote Walmart resolution specialist collaborate with other departments to resolve customer issues?

As a Remote Walmart Resolution Specialist, you will frequently work cross-functionally with teams such as Customer Service, Logistics, and Store Operations to address and resolve customer concerns. Effective communication via digital channels and clear documentation are key, as you may need to coordinate solutions, escalate complex cases, and ensure timely follow-up. Building strong working relationships with these departments helps streamline resolutions and improves overall customer satisfaction. You'll also regularly participate in team meetings to share insights and stay updated on best practices.

What is the difference between Remote Walmart Resolution Specialist vs Remote Customer Service Representative?

AspectRemote Walmart Resolution SpecialistRemote Customer Service Representative
Primary RoleResolve Walmart customer issues, refunds, and order discrepanciesAssist customers with inquiries, product info, and general support
Required SkillsProblem-solving, conflict resolution, knowledge of Walmart policiesCommunication, patience, product knowledge
Work EnvironmentRemote, Walmart-specific systemsRemote, various industries
CertificationsCustomer service experience, familiarity with retail policiesCustomer service experience often preferred

The Remote Walmart Resolution Specialist focuses on resolving specific issues related to Walmart orders and refunds, requiring knowledge of Walmart policies. In contrast, a Remote Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles are remote and require strong communication skills, but the Resolution Specialist is more specialized in retail problem-solving within Walmart's environment.

What job categories do people searching Remote Walmart Resolution Specialist jobs in Rochester, MI look for?

The top searched job categories for Remote Walmart Resolution Specialist jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Walmart Resolution Specialist jobs?

Cities near Rochester, MI with the most Remote Walmart Resolution Specialist job openings:

Remote Walmart Resolution Specialist jobs near you
Infographic showing various Remote Walmart Resolution Specialist job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,984 per year, or $26.4 per hour.

Resolution Specialist CSR - Medical DME

J&B Medical Supply Co Inc

Wixom, MI • On-site, Remote

$17/hr

Full-time

Posted 6 days ago

Job description

Description

HIRING REMOTE IN THE FOLLOWING STATES ONLY: AL, FL, GA, IN, LA,MO, MS, NC, SC, TN, TX, VA, & WV


***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT


We are seeking CSRs with experience in Patient Care/Health Insurance and Medical Supplies to join our Resolution Team.


If you are located within 40 miles of Wixom, Michigan you would be required to work full time in office.

Summary:

The Service Coordinator-Resolution Specialist is responsible for providing support to the J&B teams and Leadership with escalated issues. The role will focus on providing resolutions to our Patients in an expedited manner while conducting quality checks and suggestions for improvement. The Service Coordinator-Resolution Specialist will assist in handling the order process from start to finish with the assistance of appropriate teams to provide a personalized experience with our escalated members.

Requirements

Essential Functions

  • Understands the account flow process for a member, including resources needed to assist with the progression of an order
    • Addresses negative survey results by conducting account research, quality checks, and contacts members as needed to acknowledge feedback and provide solutions if applicable
    • Provides updates to inquiries from providers sent to the Provider Status Update email inbox
    • Responds to negative social media reviews to resolve in a timely manner
    • Follows the necessary steps to address formal complaints, according to J&B Medical's Complaint Process
    • Submits process improvement suggestions to leadership that may improve the member's order process or internal work process
    • Submits educational opportunities to ensure team members are coached accordingly (when needed) to follow the propriate processes
    • May run reports to share with leadership and point of contacts regarding contracts with specified insurances
  • Reviews account deactivation emails to identify trends and further research for member retention when possible
  • Clearly documents all correspondence in the company database
  • Communicates with members through phone calls, Web Portal, or texts as needed to provided needed updates
  • Works closely with other cross functional departments such as Medical Documents, Dynamic Synergy, Verification Team, Quality, Shipping, etc.
  • Other duties as assigned to meet business needs

Position Type:

This is a full-time position. Days are Monday through Friday 8 hours of work per day, can vary from 6:00am to 6:00pm. Occasional evening and weekend work may be required as job duties demand.

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