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Remote Walmart Resolution Specialist Jobs in Rochester, MI

Beaumont Urgent Care

A/R Specialist

Farmington Hills, MI · Remote

$18.50 - $22.75/hr

... remote work environment. If your background includes insurance A/R follow-up, denial management, appeals, and claim resolution, we'd love to speak with you. Apply today! #INDmsc

Integra Partners

Medical Coding Specialist

Troy, MI · Remote

$65K - $65K/yr

... resolution of coding issues with internal stakeholders. Collaboration • Serve as a coding ... Career development opportunities Remote Opportunities We are actively seeking new colleagues in:

New

Trinityhealth

IP Coding Coordinator, Remote

Livonia, MI · Remote

Assists with denials management, complex case resolution and may perform coding tasks as directed ... Certified Coding Specialist (CCS). Registered Health Information Administrator (RHIA). Registered ...

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All JobsWalmart Resolution Specialist JobsRemote Walmart Resolution Specialist JobsRemote Walmart Resolution Specialist Jobs in Rochester, MI

Remote Walmart Resolution Specialist information

See Rochester, MI salary details

$12

$26

$51

How much do remote walmart resolution specialist jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote walmart resolution specialist in Rochester, MI is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $33.17 per hour, depending on experience, location, and employer.

What is the difference between Remote Walmart Resolution Specialist vs Remote Customer Service Representative?

AspectRemote Walmart Resolution SpecialistRemote Customer Service Representative
Primary RoleResolve Walmart customer issues, refunds, and order discrepanciesAssist customers with inquiries, product info, and general support
Required SkillsProblem-solving, conflict resolution, knowledge of Walmart policiesCommunication, patience, product knowledge
Work EnvironmentRemote, Walmart-specific systemsRemote, various industries
CertificationsCustomer service experience, familiarity with retail policiesCustomer service experience often preferred

The Remote Walmart Resolution Specialist focuses on resolving specific issues related to Walmart orders and refunds, requiring knowledge of Walmart policies. In contrast, a Remote Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles are remote and require strong communication skills, but the Resolution Specialist is more specialized in retail problem-solving within Walmart's environment.

How does a Remote Walmart Resolution Specialist typically collaborate with other departments to resolve customer issues?

As a Remote Walmart Resolution Specialist, you will frequently work cross-functionally with teams such as Customer Service, Logistics, and Store Operations to address and resolve customer concerns. Effective communication via digital channels and clear documentation are key, as you may need to coordinate solutions, escalate complex cases, and ensure timely follow-up. Building strong working relationships with these departments helps streamline resolutions and improves overall customer satisfaction. You'll also regularly participate in team meetings to share insights and stay updated on best practices.

What are Remote Walmart Resolution Specialists?

Remote Walmart Resolution Specialists are employees who work from home to handle and resolve customer concerns, complaints, or issues related to Walmart's products or services. They communicate with customers via phone, email, or chat, aiming to provide effective solutions and ensure customer satisfaction. Their duties often include investigating problems, processing returns or refunds, and collaborating with other Walmart departments to resolve complex cases. This role requires strong communication skills, problem-solving abilities, and familiarity with Walmart's policies and procedures. Working remotely allows specialists to perform these tasks outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Walmart Resolution Specialist, and why are they important?

To thrive as a Remote Walmart Resolution Specialist, you need strong problem-solving abilities, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, case management systems, and Walmart’s internal support tools is typically required. Excellent communication, patience, and conflict resolution skills help you address customer concerns and foster positive interactions. These skills ensure efficient issue resolution, high customer satisfaction, and alignment with Walmart’s service standards in a remote environment.
What are popular job titles related to Remote Walmart Resolution Specialist jobs in Rochester, MI? For Remote Walmart Resolution Specialist jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Walmart Resolution Specialist jobs in Rochester, MI look for? The top searched job categories for Remote Walmart Resolution Specialist jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Walmart Resolution Specialist jobs? Cities near Rochester, MI with the most Remote Walmart Resolution Specialist job openings:
Remote Walmart Resolution Specialist jobs near you
Infographic showing various Remote Walmart Resolution Specialist job openings in Rochester, MI as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 59% Physical, 4% Hybrid, and 37% Remote job distribution, with an average salary of $54,984 per year, or $26.4 per hour.
Case Support Specialist

Case Support Specialist

AAA Life Insurance Company

Livonia, MI • On-site, Remote

Full-time

Posted 15 days ago

Job description

Overview
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
As a Case Support Specialist, you will play a critical role in supporting the life insurance and annuity application process by coordinating requirements and preparing cases for underwriting review. You will work closely with agents, applicants, vendors, and internal partners to help ensure cases move efficiently toward completion while delivering high quality customer experience.
Responsibilities
How You'll Work
Work Solution: Remote
Relocation Eligibility: Not Available
  • Coordinate and obtain required information (documents, signatures, medical or financial details) from applicants, agents, and vendors to prepare cases for underwriting decisions.
  • Communicate professionally and timely via phone and email to provide status updates and resolve outstanding requirements.
  • Utilize multiple systems to review, document, and update case information accurately.
  • Serve as a point of contact for case-related questions, issues, and escalations, partnering with internal teams to support resolution.
  • Act as a liaison between New Business, Underwriting, agents, external vendors, and leadership to ensure smooth case progression.
  • Build and maintain effective working relationships with internal and external partners through collaboration and clear communication.
  • Interact with third-party vendors including labs, medical facilities, government agencies, and other service providers.
  • Contribute to process improvement initiatives by identifying opportunities to simplify workflows, enhance documentation, and improve turnaround time.
  • Assist with the creation, maintenance, and adherence to process and procedural documentation.
  • Actively participate in change management initiatives and support implementation of new or enhanced processes.

Qualifications
Qualifications and Experience
  • 1-2 years of experience in the life insurance industry or carrier operations.
  • High school diploma or equivalent required; some college coursework preferred.
  • Strong computer proficiency and data entry accuracy.
  • Proficient in Microsoft Office applications and web-based systems.

Preferred Qualifications
  • Ability to manage multiple priorities with competing deadlines.
  • Strong written and verbal communication skills.
  • Experience using FAST, AS400, LifeNotes, LifeDesk, Salesforce, or similar systems.
  • Demonstrated ability to remain calm, professional, and productive in fast-paced or high-stress situations.
  • Strong problem-solving skills with the ability to analyze information, identify root causes, and recommend solutions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.
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