Remote Video Playback Operator Jobs in Minnesota

About Pro-Tec Design

Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems. We use technology to protect an organization's people, data, and assets - keeping business continuity, security procedures and policies on track during a myriad of unforeseen events.

Pro-Tec Design specializes in healthcare, manufacturing, education, city and local governments and continues to grow. The company is 100% employee-owned through an ESOP. We are looking to add talented employee owners to our team to meet growth demands.

Opportunity 

The Security Systems Engineer supports pre and post sales engineering activities for PTD's Sales and Production teams. This role is responsible for testing and documenting new technologies, troubleshooting and resolving issues with existing systems in collaboration with manufacturers' support teams, and assisting Sales with site walks, scope development, material take-offs, and estimating.

Roles

• Pre and Post Sales Engineering
• Technology and Project Documentation
• As-built Drawings
• New technology testing
• Sales support & Estimation
• Remote system programming

Responsibilities

• Develop material quantities, scopes of work, and system documentation based on sales deliverables or bid specifications.
• Create pre-sale system designs, installation drawings, and supporting documentation.
• Support the Sales team during customer site walks by recommending technology solutions aligned with customer needs and project requirements.
• Participate in project kickoff meetings with Sales, Project Management, and Production teams to ensure a smooth handoff.
• Conduct technology testing and maintain process guides to support consistent implementation and troubleshooting.
• Provide remote system support, including pre-programming, troubleshooting, and commissioning assistance.
• Prepare and deliver post-sales project documentation to support accurate record-keeping and knowledge transfer.
  • Installation drawings
  • Device schedules
  • Line diagrams
  • Door hardware details
  • Panel schedules
  • System calculations
• Maintain current licensing and certifications through required renewals and continuing education.
• Develop and deliver training sessions for end users and owners.
• Support the planning, execution, and documentation of system health checks.
• Establish and maintain drawing standards to ensure consistency and quality across projects.
• Maintain approved materials lists and related process documentation.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and presentation skills
• Strong customer-facing skills with the ability to gather information quickly, explain technical requirements clearly, and build confidence with clients and stakeholders.
• Demonstrated cross-functional collaboration and critical thinking skills.
• Strong attention to detail and the ability to solve problems logically.
• High school diploma or equivalent required; post-secondary training in a technical field or systems programming preferred.
• 3–5 years of experience in the security industry preferred; strong IT experience may be considered in lieu of direct industry experience.
• Strong working knowledge of at least two access control platforms, such as Genetec, Lenel, Acre/Feenics, ProWatch, Genea, or DSX.
• Strong working knowledge of at least two video surveillance platforms, such as Genetec, Milestone, Exacq, Avigilon, OpenEye, or YourSix.
• Strong computer, networking, and database skills.
• Advanced working knowledge of Windows Server operating systems and MS SQL.
• Advanced working knowledge of ACS and VMS management software.
• Self-motivated with a strong desire to succeed.
• Willingness to work outside normal business hours as needed.
• Valid driver's license required.
• Must pass a background check, including driving record review.
• Must maintain CJIS/BCA clearance requirements.
• Ability to work in a hybrid environment, including office, customer site, and remote work.

Benefits

• Health, dental, vision insurance, life, short and long-term disability.
• 401(k) with company match.
• Paid time off (PTO) and holidays.
• Continuous training and development opportunities.
• Supportive and collaborative work environment.