Independence, OH · Remote
$21 - $24/hr
Third-party applications, coordinating with vendor support as needed * Provide remote support to ... Demonstrated problem-solving, analytical, and decision-making skills. * Excellent organizational ...
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Independence, OH · Remote
$21 - $24/hr
Third-party applications, coordinating with vendor support as needed * Provide remote support to ... Demonstrated problem-solving, analytical, and decision-making skills. * Excellent organizational ...
Cleveland, OH · On-site +1
... risk mitigation, and operational excellence. Success in this role requires strong analytical ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
... risk mitigation, and operational excellence. Success in this role requires strong analytical ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Akron, OH · On-site +1
... risk mitigation, and operational excellence. Success in this role requires strong analytical ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Akron, OH · On-site +1
... risk mitigation, and operational excellence. Success in this role requires strong analytical ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Cleveland, OH · On-site +1
$93K - $189K/yr
... risk management, credit data analysis and general knowledge of lending support area practices ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Akron, OH · On-site +1
This remote role may require occasional travel to client sites located in Ohio, Pennsylvania ... Risk management: Identify and assess project risks and develop mitigation strategies * Scope ...
Akron, OH · On-site +1
This remote role may require occasional travel to client sites located in Ohio, Pennsylvania ... Risk management: Identify and assess project risks and develop mitigation strategies * Scope ...
Akron, OH · On-site +1
This remote role may require occasional travel to client sites located in Ohio, Pennsylvania ... Risk management: Identify and assess project risks and develop mitigation strategies * Scope ...
Akron, OH · On-site +1
This remote role may require occasional travel to client sites located in Ohio, Pennsylvania ... Risk management: Identify and assess project risks and develop mitigation strategies * Scope ...
Position is currently remote but may work at or visit a facility based on business need or be ... Developing application interfaces, maintaining reports, and vendor package applications.
Position is currently remote but may work at or visit a facility based on business need or be ... Developing application interfaces, maintaining reports, and vendor package applications.
Brecksville, OH · On-site +1
$35K - $48K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Brecksville, OH · On-site +1
$35K - $48K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Brecksville, OH · On-site +1
$35K - $48K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Brecksville, OH · On-site +1
$35K - $48K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Cleveland, OH · On-site +1
... Risk Management workstreams in partnership with architects and product owners * Managing ... Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ...
Cleveland, OH · On-site +1
... Risk Management workstreams in partnership with architects and product owners * Managing ... Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning ...
Cleveland, OH · On-site +1
$36K - $49K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Posted today
Cleveland, OH · On-site +1
$36K - $49K/yr
This position may be eligible for remote work in select geographic locations, subject to approval ... Managing Risk - Assessing and effectively managing all of the risks associated with their business ...
Posted today
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Independence, OH · On-site +1
$61K - $110K/yr
Analyses to include an independent credit quality assessment with well-supported risk rating ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Independence, OH · On-site +1
$61K - $110K/yr
Analyses to include an independent credit quality assessment with well-supported risk rating ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Cuyahoga Falls, OH · On-site +1
$99K - $133K/yr
Strong vendor-management and third-party risk-management capabilities. * Demonstrated ability to ... We are CMM Level 5 company. #LI-MP1 #LI-REMOTE Education:Employment Type: CONTRACTOR
Independence, OH · On-site +1
$61K - $110K/yr
Analyses to include an independent credit quality assessment with well-supported risk rating ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Independence, OH · On-site +1
$61K - $110K/yr
Analyses to include an independent credit quality assessment with well-supported risk rating ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.
Cleveland, OH · On-site +1
$58K - $78K/yr
This role exercises judgement in interpreting regulations, identifying risk areas, and ensuring ... Some positions at Novogradac may be open to remote or hybrid work arrangements depending on ...
Cleveland, OH · On-site +1
$58K - $78K/yr
This role exercises judgement in interpreting regulations, identifying risk areas, and ensuring ... Some positions at Novogradac may be open to remote or hybrid work arrangements depending on ...
Cleveland, OH · On-site +1
... risk. * Mentor and coach project managers, project coordinators, analysts, and other delivery ... Manage vendor deliverables, statements of work, implementation plans, forecasts, budgets, and ...
Cleveland, OH · On-site +1
... risk. * Mentor and coach project managers, project coordinators, analysts, and other delivery ... Manage vendor deliverables, statements of work, implementation plans, forecasts, budgets, and ...
$14.92 - $19.37
3% of jobs
$19.37 - $23.82
7% of jobs
$23.82 - $28.27
12% of jobs
$29.15 is the 25th percentile. Wages below this are outliers.
$28.27 - $32.72
15% of jobs
$32.72 - $37.17
13% of jobs
The median wage is $37.32 / hr.
$37.17 - $41.62
16% of jobs
$41.62 - $46.08
8% of jobs
$46.63 is the 75th percentile. Wages above this are outliers.
$46.08 - $50.53
11% of jobs
$50.53 - $54.98
6% of jobs
$54.98 - $59.43
6% of jobs
$59.43 - $63.88
3% of jobs
$14
$39
$63
For Remote Vendor Risk Analyst jobs in Cleveland, OH, the most frequently searched job titles are:
The top searched job categories for Remote Vendor Risk Analyst jobs in Cleveland, OH are:
Cities near Cleveland, OH with the most Remote Vendor Risk Analyst job openings:
$21 - $24/hr
Full-time
Posted 21 days ago
The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.
Key ResponsibilitiesDeliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.
Diagnose, troubleshoot, and resolve end-user issues related to:
Windows domains and workgroups
Windows networking (mapped drives, shared folders, printers)
Active Directory user account creation, modification, and access management
Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace
Microsoft Office applications
Windows and macOS operating systems
Third-party applications, coordinating with vendor support as needed
Provide remote support to managed services customers using remote monitoring and management (RMM) tools.
Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.
Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.
Ensure all tickets include complete and accurate information, including:
Problem description
Resolution steps
End user details
Initiation and completion times
Customer satisfaction confirmation
Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.
Support service desk operational metrics, service level objectives (SLOs), and quality standards.
Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.
Ability to work independently while also collaborating effectively within a team environment.
Comfortable operating in a fast-paced, high-volume service desk environment.
Demonstrated problem-solving, analytical, and decision-making skills.
Excellent organizational skills with the ability to manage multiple tasks concurrently.
Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.
Required (one of the following):
Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field
Associate degree plus 1 year of relevant professional experience
2 years of relevant professional experience in a service desk or technical support role
Preferred:
CompTIA A+ (Must obtain within 6 months of employment)
Microsoft certifications (Windows 10/11, Microsoft 365)
Active Directory administration experience
Rotating shifts supporting 24 hours a day, 7 days a week operations
Specific hours determined based on service desk staffing needs
Frequent sitting with occasional walking and light lifting
Ability to grasp, reach, speak clearly, and listen attentively
Rare stooping or crouching
Visual acuity sufficient for computer-based work
Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning
Work is performed in a temperature-controlled, professional office or approved remote-work environment
Regular attendance and punctuality are essential functions of this role
