System integration into remote monitoring platforms * Proper documentation and asset tracking ... Service vehicles (as applicable) * Ensure readiness for: * Rapid deployment * National service ...
System integration into remote monitoring platforms * Proper documentation and asset tracking ... Service vehicles (as applicable) * Ensure readiness for: * Rapid deployment * National service ...
Remote Vehicle Tracking information
What is remote vehicle tracking?
Remote vehicle tracking is the use of technology, such as GPS and telematics, to monitor the location, movement, and status of vehicles from a distance. This system allows businesses and individuals to track vehicles in real-time, improve route planning, enhance security, and manage fleets more efficiently. Remote vehicle tracking can also provide data on driver behavior, vehicle usage, and maintenance needs, which helps in optimizing operations and reducing costs.
What are the key skills and qualifications needed to thrive as a remote vehicle tracking specialist?
To thrive as a Remote Vehicle Tracking Specialist, you need a solid understanding of GPS tracking systems, fleet management concepts, and data analysis, often supported by relevant technical training or a background in logistics or IT. Familiarity with fleet management software, mapping tools, and telematics platforms is typically required, along with certifications in logistics or information technology being beneficial. Strong attention to detail, problem-solving abilities, and effective communication are crucial soft skills for managing multiple vehicles and reporting to stakeholders. These skills and qualities are essential for ensuring the efficient monitoring, safety, and optimization of vehicle fleets.
What are some common challenges faced by professionals in remote vehicle tracking, and how can they be addressed?
Professionals in remote vehicle tracking often encounter challenges such as ensuring real-time data accuracy, maintaining reliable connectivity across various geographic regions, and addressing security concerns related to data privacy. To overcome these issues, it's important to work closely with IT and field teams to implement robust GPS technologies, utilize secure data transmission protocols, and regularly update software. Effective communication with clients and colleagues also helps in quickly resolving technical issues and maintaining high service quality.
What is the difference between Remote Vehicle Tracking vs Remote Fleet Manager?
| Aspect | Remote Vehicle Tracking | Remote Fleet Manager |
|---|---|---|
| Credentials | GPS technology certifications, telematics knowledge | Logistics, fleet management certifications, telematics familiarity |
| Work Environment | Field and office, remote monitoring | Office-based, remote management |
| Industry Usage | Transportation, logistics, delivery services | Transportation, logistics, fleet operations |
| Search Intent | Tracking vehicle location and status | Managing fleet operations remotely |
Remote Vehicle Tracking focuses on monitoring vehicle locations and statuses using telematics technology, often requiring GPS and telematics certifications. Remote Fleet Managers oversee entire vehicle fleets, coordinating operations and logistics remotely, often with related certifications. While both roles involve telematics and transportation industries, Remote Vehicle Tracking is more technical, whereas Remote Fleet Management emphasizes operational oversight.
What are popular job titles related to Remote Vehicle Tracking jobs in Ogden, UT?
For Remote Vehicle Tracking jobs in Ogden, UT, the most frequently searched job titles are:
What job categories do people searching Remote Vehicle Tracking jobs in Ogden, UT look for?
The top searched job categories for Remote Vehicle Tracking jobs in Ogden, UT are:
Full-time
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Job description
Direct Reports: 9-20 (Remote Ops, Service Coordination, Field Technicians, Support Roles)
Role Overview
The National BAS Service Operations Manager is a senior operational leadership role responsible for the end-to-end execution, performance, and growth of BAS service operations across KBS and the Kelso Industries portfolio.
This role owns:
- National BAS service delivery execution
- Service revenue growth and profitability
- Remote operations and managed services
- Field service team performance
- Customer experience and retention
The position serves as the central operational leader coordinating across:
- KBS Branches
- KBS Customer Service Center (CSC)
- National Programming Team
- Sales & Estimating
- MSI Team
- National BAS Project Management
This role ensures a scalable, high-performance service organization capable of supporting multi-site enterprise clients and national service agreements.
Key Responsibilities
- National Service Operations Leadership
- Lead and manage 9-20 direct reports, including:
- Remote Operations / Monitoring Team
- BAS Service Coordinators / Dispatch
- BAS Field Technicians (direct or matrixed)
- Oversee daily BAS service operations across:
- KBS branches
- National BAS Travel Teams
- Establish operational structure, roles, and accountability
- Drive standardization of national BAS service delivery
- Service Revenue & Financial Performance
- Own and drive:
- T&M service revenue
- Quoted service work
- PMA / Remote PMA contracts
- Small projects and service-based upgrades
- Partner with Sales and Estimating to:
- Identify service opportunities
- Convert service calls into revenue-generating work
- Support and contribute to:
- Forecasting (weekly, monthly, annual)
- Revenue planning and backlog management
- Ensure margin performance and cost control
- Remote Operations & Managed Services
- Lead the KBS Remote Operations & Monitoring Center (ROC / Kelso Connected):
- 24/7 operations oversight
- Alarm management and triage
- Remote diagnostics and resolution
- Drive growth of:
- Managed BAS services
- Remote PMA offerings
- Analytics / FDD-based service models
- Ensure integration between:
- Remote operations
- Field technicians
- National programming resources
- Service Execution & Work Management
- Oversee all BAS service work including:
- Service requests and dispatch
- Preventative maintenance (PMA)
- Repairs and troubleshooting
- Quoted service jobs
- Small-to-mid size BAS projects
- Ensure:
- Timely scheduling and execution
- Proper documentation and closeout
- Clean handoff to billing
- Billing, Revenue Recognition & Back Office Alignment
- Oversee service billing processes, ensuring:
- Accuracy and timeliness
- Alignment with contract terms and SOV structures
- Coordinate with: KBS CSC and Accounting / Finance
- Ensure:
- T&M
- PMA
- Project/service hybrid work
- Jobs are billing-ready within target timelines
- Proper tracking of:
- Cross-Functional Leadership
- Work closely with:
- KBS Branch Leadership
- CSC (Customer Service Center)
- National Programming Team
- Sales & Estimating
- MSI Team
- National BAS Project Management
- Kelso Portfolio Operating Companies
- Drive:
- Resource planning and allocation
- Technical support alignment
- Project-to-service and service-to-project transitions
- Customer Experience & Account Support
- Own service-level customer experience across national accounts
- Act as escalation point for:
- Service delays
- Technical challenges
- Multi-site coordination issues
- Support:
- Client onboarding
- National account service strategies
- Long-term client retention
- Client & Site Onboarding
- Lead onboarding of:
- New BAS service clients
- New facilities and portfolios
- Ensure:
- System integration into remote monitoring platforms
- Proper documentation and asset tracking
- Service workflows established
- Workforce Management & Development
- Recruit, onboard, and develop:
- BAS service technicians
- Remote operators
- Service coordinators
- Establish:
- Training plans
- Performance metrics
- Career development pathways
- Drive a culture of accountability, safety, and Customer focus
- Inventory, Tools & Fleet Oversight
- Oversee:
- Service inventory and materials
- Tooling and test equipment
- Service vehicles (as applicable)
- Ensure readiness for:
- Rapid deployment
- National service consistency
- Process, SOP & Continuous Improvement
- Enforce and improve:
- National BAS SOPs
- Service workflows (ServiceTitan, Sales Force etc.)
- Identify:
- Bottlenecks
- Inefficiencies
- Automation opportunities
- Drive continuous improvement initiatives
What Success Looks Like
- Scalable national BAS service organization
- Strong recurring revenue growth (PMA + Remote Services)
- Seamless integration of: Remote operations, Field service, Programming
- High customer retention and satisfaction
- Efficient billing revenue conversion cycle
- Fully aligned national team supporting Kelso portfolio growth