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Remote Valor Jobs in Gilbert, AZ (NOW HIRING)

Valor Global

Bilingual QA Analyst

Phoenix, AZ · Remote

Bilingual QA Specialist - Call Center FullTime | Remote | Arizona Department of Economic Security ... Candidates who are not Bilingual will not be considered Who we are At Valor Global, our people are ...

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Remote Valor information

See Gilbert, AZ salary details

$17

$21

$23

How much do remote valor jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote valor in Gilbert, AZ is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Remote Valor vs Remote Customer Support Specialist?

AspectRemote ValorRemote Customer Support Specialist
Required CredentialsVaries; often includes military or security experienceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, often with security or military-related platformsRemote, customer service-focused platforms and tools
Industry UsageSecurity, military, or government sectorsRetail, tech, telecommunications, and service industries
Common Search/ComparisonRemote Valor vs Remote Customer Support Specialist

Remote Valor typically involves roles related to security or military support, requiring specialized credentials and working in security-focused environments. In contrast, Remote Customer Support Specialists focus on assisting customers across various industries, with credentials centered around communication skills. Both roles are remote but serve different industry needs and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Valor, and why are they important?

I'm sorry, but 'Remote Valor' is not recognized as a real-world professional occupation, so I cannot provide an answer.

What are Remote Valor jobs?

Remote Valor jobs typically refer to remote positions within Valor, a company or organization, or may sometimes relate to remote roles in the context of the game 'Valorant.' In general, remote jobs allow employees to work from locations outside of a traditional office, offering flexibility and the ability to collaborate virtually. These positions can span across various departments such as customer support, software development, project management, or marketing. Remote Valor jobs require reliable internet access, strong communication skills, and the ability to work independently. Employers often provide digital tools to facilitate remote work and ensure team connectivity.

What are some common challenges faced by professionals in a remote valorization analyst role, and how can they be addressed?

Remote valorization analysts often face challenges related to effective communication and collaboration due to physical distance from teammates. To overcome this, it's important to establish clear channels for regular updates, leverage collaborative software, and proactively engage in virtual meetings. Additionally, managing time zones and maintaining work-life balance can be difficult, so setting structured schedules and boundaries is key. Building strong relationships with colleagues through regular check-ins and team-building activities can also foster a supportive remote work environment.
What are popular job titles related to Remote Valor jobs in Gilbert, AZ? For Remote Valor jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Valor jobs in Gilbert, AZ look for? The top searched job categories for Remote Valor jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Remote Valor jobs? Cities near Gilbert, AZ with the most Remote Valor job openings:
Remote Valor jobs near you
Infographic showing various Remote Valor job openings in Gilbert, AZ as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $44,581 per year, or $21.4 per hour.
Bilingual QA Analyst

Bilingual QA Analyst

Valor Global

Phoenix, AZ • Remote

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job description:

Bilingual QA Specialist – Call Center

FullTime | Remote | Arizona Department of Economic Security (DES)

Any internal candidates considered for this role must meet established criteria related to attendance occurrences, disciplinary history, written warnings, and other key performance indicators set forth by the organization.

Candidates who are not Bilingual will not be considered

Who we are

At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values—Exceed Expectations, Admire People, and Be Passionate About Making a Difference—we foster a culture where individuals are encouraged to unlock their full potential. We don’t just support professional growth—we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That’s why so many choose to stay and thrive as part of the Valor family.

Overview

The Quality Assurance (QA) Specialist evaluates the accuracy, compliance, and customer service performance of UI call center agents. This role ensures that calls, documentation, and case handling meet DES standards, federal guidelines, and program expectations. The QA Specialist provides clear, actionable feedback to support agent development and improve the overall customer experience.

Key Responsibilities

  • Monitor and evaluate calls for accuracy, professionalism, and adherence to DES policies
  • Review case notes, documentation, and system entries to ensure compliance with state and federal UI requirements
  • Score interactions using established QA rubrics and quality standards
  • Identify trends, skill gaps, and training opportunities across the team
  • Provide detailed, constructive feedback to agents and leadership to support performance improvement
  • Partner with trainers and supervisors to refine coaching plans, training materials, and job aids
  • Assist in calibration sessions to ensure scoring consistency across QA and leadership teams
  • Track and report quality metrics, patterns, and opportunities for process improvement
  • Maintain confidentiality and ensure all evaluations align with DES, state, and federal guidelines
  • Support special audits, quality initiatives, and program updates as needed

Qualifications

  • Experience in quality assurance, call monitoring, or performance evaluation in a call center environment
  • Strong understanding of customer service standards; UI or DES program experience preferred
  • Ability to interpret policies, identify errors, and provide clear, actionable feedback
  • Excellent attention to detail, analytical thinking, and documentation skills
  • Strong communication skills with the ability to deliver feedback professionally and constructively
  • Comfortable working in a remote environment and navigating multiple systems
  • High school diploma or equivalent; additional education or certifications a plus

Work Environment

  • Remote role requiring a quiet, secure workspace
  • Must have reliable internet and the ability to use DES approved equipment
  • Training and ongoing development provided

Technical Requirements:

  • Minimum internet speed: 25 Mbps download / 5 Mbps upload
  • Preferred internet speed: 50 Mbps download / 10 Mbps upload
  • Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
  • Speed test recommendation: Candidates may be asked to complete a test using a provided link to verify connection quality
  • Valor Global will provide equipment (loan basis)
  • Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
  • Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently.
  • Confident using browsers, search engines, and understanding online safety.

Benefits:

  • Medical, Dental and Vision plans will start on the first of the month following hire date
  • Semi-monthly pay with monthly commission bonus potential
  • 401K with matching up to 4%
  • Employee assistance program and Valor Helps
  • Employee Referral Program
  • Paid training

Employment Conditions:

Employment is contingent upon successfully passing a comprehensive background check.

All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checks.

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable federal, state, or local laws.

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