Position Technical Support Specialist - HVAC - REMOTE Location USA, Louisville, KY How You'll ... Utilization: Leverages case management systems and diagnostic tools to document cases, review ...
Position Technical Support Specialist - HVAC - REMOTE Location USA, Louisville, KY How You'll ... Utilization: Leverages case management systems and diagnostic tools to document cases, review ...
Licensed Psychologist, Peer Reviewer - Remote - KY license required
Louisville, KY ยท Remote
$91K - $163K/yr
Peer review experience with managed care * Experience with Public Sector (Medicaid/Medicare) services and HCPC codes/services * Clinical experience with Substance Abuse diagnoses *All employees ...
Licensed Psychologist, Peer Reviewer - Remote - KY license required
Louisville, KY ยท Remote
$91K - $163K/yr
Peer review experience with managed care * Experience with Public Sector (Medicaid/Medicare) services and HCPC codes/services * Clinical experience with Substance Abuse diagnoses *All employees ...
Licensed Psychologist, Peer Reviewer - Remote - KY license required
Louisville, KY ยท On-site +1
$91K - $163K/yr
Peer review experience with managed care * Experience with Public Sector (Medicaid/Medicare) services and HCPC codes/services * Clinical experience with Substance Abuse diagnoses *All employees ...
Licensed Psychologist, Peer Reviewer - Remote - KY license required
Louisville, KY ยท On-site +1
$91K - $163K/yr
Peer review experience with managed care * Experience with Public Sector (Medicaid/Medicare) services and HCPC codes/services * Clinical experience with Substance Abuse diagnoses *All employees ...
... remote support environment, ensuring adherence to product specifications and best practices ... Utilization: Leverages case management systems and diagnostic tools to document cases, review ...
... remote support environment, ensuring adherence to product specifications and best practices ... Utilization: Leverages case management systems and diagnostic tools to document cases, review ...
Achieve assigned sales and utilization targets within defined accounts. * Execute actionable ... Conduct quarterly account reviews in collaboration with Territory Manager to support program health ...
Achieve assigned sales and utilization targets within defined accounts. * Execute actionable ... Conduct quarterly account reviews in collaboration with Territory Manager to support program health ...
Remote Senior Tax Accountant
Louisville, KY ยท Remote
$101K - $135K/yr
Lead and manage multiple tax engagements, ensuring timely and accurate filings for corporations ... Review complex tax returns and research technical tax issues to ensure compliance with federal and ...
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Remote Senior Tax Accountant
Louisville, KY ยท Remote
$101K - $135K/yr
Lead and manage multiple tax engagements, ensuring timely and accurate filings for corporations ... Review complex tax returns and research technical tax issues to ensure compliance with federal and ...
Managing Partner - Attorney - Remote
Louisville, KY ยท Remote
$140 - $400/hr
Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Draft, review, and edit legal content, including memoranda, opinions, contracts, and other relevant ...
Managing Partner - Attorney - Remote
Louisville, KY ยท Remote
$140 - $400/hr
Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Draft, review, and edit legal content, including memoranda, opinions, contracts, and other relevant ...
Care Engagement Specialist (LPN's) in 100% Remote Kentucky only
Louisville, KY ยท Remote
$22 - $23/hr
Educate members on utilization of Emergency Departments in non-emergent conditions and the impact ... Review each member profile prior to outreach to identify areas of opportunity, which includes but ...
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Care Engagement Specialist (LPN's) in 100% Remote Kentucky only
Louisville, KY ยท Remote
$22 - $23/hr
Educate members on utilization of Emergency Departments in non-emergent conditions and the impact ... Review each member profile prior to outreach to identify areas of opportunity, which includes but ...
Remote Registered Nurse (RN) Case Manager
Louisville, KY ยท On-site +1
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case management or Clinical Trial Nurse experience, a plus. * Bachelor's degree preferred. * Remote work ...
Remote Registered Nurse (RN) Case Manager
Louisville, KY ยท On-site +1
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case management or Clinical Trial Nurse experience, a plus. * Bachelor's degree preferred. * Remote work ...
Associate Attorney - Fully Remote
Louisville, KY ยท Remote
$70K - $85K/yr
... manage matters from filing through resolution, including reviewing and approving pleadings and ... Fully remote within Kentucky * Firm-paid bar dues, CLE, and additional state bar admissions Equal ...
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Associate Attorney - Fully Remote
Louisville, KY ยท Remote
$70K - $85K/yr
... manage matters from filing through resolution, including reviewing and approving pleadings and ... Fully remote within Kentucky * Firm-paid bar dues, CLE, and additional state bar admissions Equal ...
May supervise nursing management team where licensed and appropriate. * Functions as a liaison ... Routinely reviews job assignments and utilization of staff. * Monitors the hospitals quality/risk ...
May supervise nursing management team where licensed and appropriate. * Functions as a liaison ... Routinely reviews job assignments and utilization of staff. * Monitors the hospitals quality/risk ...
Job Seekers can review the Job Applicant Privacy Policy by clickinghere. : Summary The Corporate ... The position supports both Fleet Management Solutions (FMS) and Supply Chain Solutions (SCS ...
Job Seekers can review the Job Applicant Privacy Policy by clickinghere. : Summary The Corporate ... The position supports both Fleet Management Solutions (FMS) and Supply Chain Solutions (SCS ...
Finance & Accounting Outsourcing (FAO) Manager - Not-for-Profit
Louisville, KY ยท On-site +1
$101K - $192K/yr
Review financial statements, management reporting packages, reconciliations, and other client ... Monitor engagement performance, resource utilization, and client satisfaction. * Identify ...
Finance & Accounting Outsourcing (FAO) Manager - Not-for-Profit
Louisville, KY ยท On-site +1
$101K - $192K/yr
Review financial statements, management reporting packages, reconciliations, and other client ... Monitor engagement performance, resource utilization, and client satisfaction. * Identify ...
Remote Project Manager
Louisville, KY ยท On-site +1
$135K - $150K/yr
The Project Manager will be responsible for planning, coordinating, and successfully delivering ... We appreciate your interest and look forward to reviewing qualified applicants.
New
Quick apply
Remote Project Manager
Louisville, KY ยท On-site +1
$135K - $150K/yr
The Project Manager will be responsible for planning, coordinating, and successfully delivering ... We appreciate your interest and look forward to reviewing qualified applicants.
New
Program Manager
Fort Knox, KY ยท Remote
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Program Manager
Fort Knox, KY ยท Remote
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Program Manager
Fort Knox, KY ยท On-site +1
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Program Manager
Fort Knox, KY ยท On-site +1
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Procurement & Sourcing Manager
Louisville, KY ยท Remote
$115K - $145K/yr
Remote (Must reside within the Eastern or Central U.S. Time Zones) * Travel : Up to 25% travel to ... Establish supplier performance metrics and conduct regular business reviews. * Resolve supply chain ...
Procurement & Sourcing Manager
Louisville, KY ยท Remote
$115K - $145K/yr
Remote (Must reside within the Eastern or Central U.S. Time Zones) * Travel : Up to 25% travel to ... Establish supplier performance metrics and conduct regular business reviews. * Resolve supply chain ...
Remote Nurse Advocate (RN)
Jeffersonville, IN ยท Remote
$65K - $75K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case management or Clinical Trial Nurse experience, a plus. * Bachelor's degree preferred. * Remote work ...
Quick apply
Remote Nurse Advocate (RN)
Jeffersonville, IN ยท Remote
$65K - $75K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case management or Clinical Trial Nurse experience, a plus. * Bachelor's degree preferred. * Remote work ...
Tax Professionals, all levels
Louisville, KY ยท Remote
$50K - $100K/yr
Proficiency in tax preparation, planning, or review across Staff, Senior, or Manager levels. * Communication: Ability to explain technical tax concepts clearly to clients and team members. * Remote ...
Quick apply
Tax Professionals, all levels
Louisville, KY ยท Remote
$50K - $100K/yr
Proficiency in tax preparation, planning, or review across Staff, Senior, or Manager levels. * Communication: Ability to explain technical tax concepts clearly to clients and team members. * Remote ...
Program Manager
Fort Knox, KY ยท Remote
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Program Manager
Fort Knox, KY ยท Remote
This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services. The Program Manager serves as the primary point of ...
Remote Utilization Review Manager information
See Corydon, IN salary details
$34.8K - $45.2K
9% of jobs
$52.9K is the 25th percentile. Wages below this are outliers.
$45.2K - $55.6K
22% of jobs
$55.6K - $66.1K
11% of jobs
The median wage is $72.5K / yr.
$66.1K - $76.5K
14% of jobs
$76.5K - $86.9K
12% of jobs
$93.4K is the 75th percentile. Wages above this are outliers.
$86.9K - $97.3K
13% of jobs
$97.3K - $107.7K
13% of jobs
$107.7K - $118.2K
5% of jobs
$118.2K - $128.6K
2% of jobs
$128.6K - $139K
0% of jobs
$139K - $149.4K
0% of jobs
$34.8K
$81.2K
$149.4K
How much do remote utilization review manager jobs pay per year?
What are some common challenges faced by a remote utilization review manager, and how can they be addressed?
What is the difference between Remote Utilization Review Manager vs Remote Utilization Review Nurse?
| Aspect | Remote Utilization Review Manager | Remote Utilization Review Nurse |
|---|---|---|
| Credentials | Typically requires a nursing license, certifications like URAC or AAPC, and management experience | Licensed Registered Nurse (RN) with utilization review certification often preferred |
| Work Environment | Oversees review teams, manages processes, and ensures compliance remotely | Performs case reviews, assesses medical necessity, and documents findings remotely |
| Employer & Industry Usage | Health insurance companies, third-party administrators, healthcare organizations |
The Remote Utilization Review Manager focuses on overseeing review teams and managing processes, while the Remote Utilization Review Nurse conducts case assessments and medical necessity reviews. Both roles require nursing credentials and are integral to healthcare utilization management, but differ in responsibilities and leadership levels.
What is a remote utilization review manager?
What are the key skills and qualifications needed to thrive as a remote utilization review manager?
Full-time
Posted 14 days ago
Job description
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
As a Technical Support Specialist with GE Appliances' Air & Water Ecosystem, you'll be responsible for delivering first-contact technical support to contractors, end users, and distributor partners across Air & Water product lines (e.g., residential HVAC, light commercial systems, VRF). This role provides timely troubleshooting assistance, interprets system data, and guides customers through structured resolution steps using established tools and technical resources. The position requires independent problem-solving, effective communication, and accurate case documentation to support efficient issue resolution and high-quality customer experience, while escalating more complex issues to advanced technical teams as needed.
Position
Technical Support Specialist - HVAC - REMOTE
Location
USA, Louisville, KY
How You'll Create Possibilities
Essential Duties & Responsibilities
- Provide timely, accurate, and professional technical support via phone and email to contractors, end users, and distributor partners for a range of products (e.g. residential HVAC, light commercial systems, VRF), ensuring high-quality customer experience.
- Diagnose and troubleshoot product issues across product systems through structured resolution steps.
- Interpret system feedback and operating data (e.g., error codes, fault histories, control board indicators, and reported performance conditions) to support accurate issue identification.
- Utilize GE Appliances/Haier tools and platforms (e.g., TD-03, SmartHQ, or equivalent) to review system data and identify potential performance issues to support troubleshooting.
- Provide technical documentation and guidance, including wiring diagrams, submittals, capacity tables, installation instructions, and control configuration support.
- Assist customers with installation, startup, and operational questions within a remote support environment, ensuring adherence to product specifications and best practices.
- Escalate complex or unresolved issues to Product Specialists or Engineering teams, providing clear and thorough documentation of troubleshooting steps and findings.
- Collaborate cross-functionally with Service, Engineering, Manufacturing, and Parts teams to support issue resolution and information sharing.
- Maintain accurate and detailed case records, including reported symptoms, diagnostic steps performed, data reviewed, and final resolution or escalation path.
- Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases, and internal tools prior to escalation.
- Ensure case documentation supports cross-functional visibility and efficient escalation.
What You'll Bring to Our Team
Position Competencies (Required Knowledge, Skills, & Abilities)
- Independent Task Execution: Demonstrates the ability to work independently under general supervision to manage inbound technical support cases, prioritize workload, and support timely and accurate resolution of customer issues.
- Technical Problem Solving: Applies practical knowledge of HVAC systems to diagnose and resolve customer issues, utilizing structured troubleshooting methods, system data, and available tools to address moderately difficult, non-complex problems.
- Customer-Focused Communication: Effectively communicates technical information to contractors, distributors, and end users, translating complex concepts into clear, actionable guidance to support issue resolution and customer understanding.
- Applied Technical Knowledge: Utilizes working knowledge of residential and light commercial HVAC systems, including system components, controls, and diagnostics, to support installation, startup, and operational inquiries.
- Systems and Data Utilization: Leverages case management systems and diagnostic tools to document cases, review system data, and support data-informed troubleshooting and resolution processes.
- Time and Priority Management: Effectively manages multiple tasks and competing priorities in a fast-paced environment, ensuring responsiveness and adherence to service level expectations.
- Collaboration and Escalation: Recognizes when issues exceed scope and appropriately escalates to advanced technical teams, providing clear and structured documentation to support efficient resolution.
- Adaptability and Continuous Learning: Demonstrates flexibility in adapting to new products, tools, and processes, while actively building technical knowledge and improving troubleshooting effectiveness over time.
- Systems Skills: Case management systems (e.g., Salesforce or equivalent); Microsoft Office (Excel, Word, Outlook); Standard business systems and data entry tools
- Language Skills: Bi-lingual fluency in English/Spanish or English/French (only required if hired as bi-lingual support)
Preferred Competencies
- Advanced Technical Exposure: Demonstrates familiarity with light commercial HVAC systems, VRF technologies, and inverter-driven equipment, enabling more efficient troubleshooting and customer support.
- Diagnostic Tools Proficiency: Applies experience using manufacturer-specific diagnostic tools and connected platforms (e.g., TD-03, SmartHQ) to interpret system data and identify performance issues.
- Technical Support Environment Experience: Brings experience from a technical call center or customer support setting, with the ability to manage high call volumes while maintaining service quality.
- Multilingual Communication: Utilizes bilingual language skills (e.g., English/Spanish or English/French) to effectively support a broader customer base.
- Technical Documentation: Demonstrates the ability to clearly document troubleshooting steps, system data, and resolutions in a structured manner to support case tracking and knowledge sharing.
- Systems Skills: GE Appliances/Haier diagnostic platforms (e.g., TD-03, SmartHQ); HVAC diagnostic or connected equipment platforms ; Case documentation and reporting tools
Educational and Experiential Background
- High School Diploma or equivalent required
- Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred)
- Experience using computer systems and standard business applications
Preferred Education/Experience
- Technical degree, certification, or related HVAC training
- Experience supporting light commercial HVAC equipment (e.g., rooftop units, packaged systems)
- Familiarity with VRF systems, inverter-driven technologies, and advanced controls
- Experience using manufacturer diagnostic tools or connected platforms for troubleshooting and system analysis
- Prior experience in a technical call center or customer support environment
Working Conditions & Travel Requirements
- Working conditions are typical for an office environment.
- Occasional weekend/evening work may be required.
- 0% ongoing travel; occasional conferencing and/or external training attendance may be required.
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com