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Remote User Researcher Jobs in Baltimore, MD (NOW HIRING)

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

You will research vendor applications, analyze installers, and build package metadata that powers ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

You will research vendor applications, analyze installers, and build package metadata that powers ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

DCG

Social Scientist

Baltimore, MD · Remote

... well-researched user journeys. Position Overview DCG is seeking a Social Scientist to support ... Location Fully Remote; the selected candidate will work during DCG's core Eastern Standard Time ...

FEI Systems

Business Analyst (Remote)

Columbia, MD · On-site +1

Author stories by collecting business-level requirements, researching, analyzing and designing the ... Requirement documentation (user stories, use cases, business rules, process flows) * Requirement ...

Huntress

Staff Product Manager, SIEM

Columbia, MD · Remote

$230K - $250K/yr

Remote US Compensation: $230,000 to $250,000 base plus bonus and equity What We Do: Cybercrime is ... Analyze market trends and perform competitor analysis and research in order to drive strategy as ...

Booz Allen Hamilton, Inc.

Software Developer

Annapolis, MD · On-site +1

$69K - $158K/yr

Experience with vulnerability research and developing user interfaces * Ability to work with ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Liquid Robotics

Product Manager

Jessup, MD · On-site +1

$158K - $217K/yr

Act as the customer advocate for both internal and external customers; research and analyze user ... C. area offices and remote staff and partner organizations. * Collaborate with marketing and ...

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Remote User Researcher information

See Baltimore, MD salary details

$29.8K

$112.4K

$163.5K

How much do remote user researcher jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote user researcher in Baltimore, MD is $112,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $153,000.00 per year, depending on experience, location, and employer.

How does a remote user researcher effectively collaborate with cross-functional teams while working offsite?

Remote User Researchers work closely with product managers, designers, and developers, often using video calls, chat platforms, and collaborative tools to ensure seamless communication. Regularly scheduled meetings, clear documentation, and shared research findings help bridge the distance and keep everyone aligned on project goals. While remote work offers flexibility, it also requires strong organizational skills to manage time zones and coordinate with stakeholders. Building relationships and proactively seeking feedback are key to maintaining a strong connection with the broader team.

What are the key skills and qualifications needed to thrive as a remote user researcher?

To thrive as a Remote User Researcher, you need expertise in qualitative and quantitative research methods, strong analytical thinking, and usually a background in psychology, human-computer interaction, or a related field. Familiarity with remote research tools like UserTesting, Lookback, or Dovetail, as well as proficiency in survey platforms and data analysis software, is essential. Outstanding communication, empathy, and adaptability help you effectively engage participants and collaborate with distributed teams. These skills are crucial to delivering actionable insights that drive user-centered product decisions in a remote work environment.

What does a remote user researcher do?

A Remote User Researcher is responsible for studying how users interact with products or services, gathering insights to inform design and development decisions, all while working from a remote location. Their tasks often include conducting interviews, usability testing, surveys, and analyzing user behavior data. By understanding users' needs, motivations, and pain points, they help create more user-friendly and effective products. Remote User Researchers collaborate closely with design, product, and development teams through virtual meetings and digital collaboration tools.
What are the most commonly searched types of User Researcher jobs in Baltimore, MD? The most popular types of User Researcher jobs in Baltimore, MD are:
What are popular job titles related to Remote User Researcher jobs in Baltimore, MD? For Remote User Researcher jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote User Researcher jobs in Baltimore, MD look for? The top searched job categories for Remote User Researcher jobs in Baltimore, MD are:
Remote User Researcher jobs near you
Infographic showing various Remote User Researcher job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% Internship, 88% Full Time, 3% Part Time, and 8% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution, with an average salary of $112,382 per year, or $54 per hour.

Software Support Specialist - Level 1 (Remote)

FEI Systems

Columbia, MD • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a software support specialist who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
All candidates will be required to complete at least one in-person interview as part of our hiring process.
Job Summary:
As a Software Support Specialist - Level 1, you are expected to operate as a member of the Production Support team which is the primary point of contact for technical, navigational, and training assistance for customers and users of the LTSS and Carity proprietary systems and corporate support for internal employees of FEI Systems. The Associate is expected to be able to communicate effectively by phone or email, be extremely detail oriented, have strong analytical skills, and a passion for both customer service and problem solving. This role is mostly unscripted support role that requires technical experience and expertise.
Principal Responsibilities:
  • Assessing the issues and troubleshooting problems if required
  • Investigate reported system issues, work to recreate, identify appropriate requirements and document defects.
  • Provide Tier 1 client support and technical issue resolution via email, phone, web-based feedback.
  • Escalate any unresolved issues up to Tier 2 support
  • Create, update, and close customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all tickets
  • Learn and understand client workflows and functionalities within complex software
  • Ensure problem ownership, escalate issues through proper channels
  • Provide updates to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics
  • Understanding around PHI/sensitive data
  • Technical experience with Windows 10/11 and Microsoft Office 365 applications
  • Basic understanding of networking technologies such as DNS, DHCP, WiFi, VPN, and others
  • Ability to understand technical guidance and instructions and communicate them effectively to end users
  • Basic understanding of IT technologies such as Active Directory, malware protection, printing systems, endpoint management, and others

Required Skills:
  • Minimum of one year of experience in a fast-paced, support position that required written documentation of interactions
  • Excellent customer service, critical thinking, and written & verbal communication in English
  • Must be adept at balancing shifting priorities and time management
  • Able to reliably work designated or flexible shifts in a 24/7, 365-day environment
  • Ability to understand and explain technical information
  • College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
  • Experience with external customer communications (written and/or Oral).
  • Must have self-learning and researching skills
  • Ability to maintain calm composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
  • Ability to work successfully as part of a team

Preferred Experience:
  • Previous experience in user/technical application support or training
  • Knowledge of the principles and processes for providing customer and personal services
  • Experience with help desk ticket tracking tools and workflow
  • Familiarity with ITIL process

Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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