Summary:
The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.
Responsibilities:
- Schedule appointments for various Specialty Services using the Cornerstone system
- Triage urgent calls efficiently and effectively
- Process referral calls from outside veterinarians and clients
- Answer phones and direct calls appropriately
- Respond to internal and external clients in a respectful, friendly, and thorough manner
- Provide clients with status updates and patient information
- Maintain a detailed-oriented approach while multitasking in a fast-paced environment
Qualifications:
- Knowledge of medical terminology is preferred
- Minimum 1-2 years of veterinary medical office experience is required
- Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
- Speed typing skills of 40+ wpm required
- Ability to provide consistent and exceptional customer service
- Pleasant speaking voice
- Articulate, dependable, hardworking, compassionate, and flexible with scheduling
- Proven experience in a detail-oriented environment
Schedule/Shift:
- Sun day 8am-4pm
- Mon and Tues10am-6pm
- Friday and Saturday 12pm-8pm
- Days off are Wednesday and Thursday
Location: REMOTE
This is a REMOTE position, but we are only hiring from the following states for this position:
- New Jersey
- Connecticut
- Florida
- Maryland
- Georgia
- Illinois
- Massachusetts