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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
The Senior Field Service Technician is responsible for traveling to customer sites throughout the assigned territory to install, troubleshoot, maintain, and repair water treatment, pumping, and related equipment. This highly travel-focused position requires extensive overnight travel and may involve being away from home for multiple consecutive weeks. The technician will also operate DOT-regulated commercial vehicles and safely transport equipment, tools, and materials to customer locations.
This role is ideal for a mechanically inclined professional who enjoys hands-on technical work, troubleshooting, working independently, and providing exceptional customer service in a variety of field environments.
Who We Are Looking For
Xylem is seeking mechanically inclined professionals who are comfortable with extensive travel and passionate about hands-on work, troubleshooting, and problem-solving. We encourage individuals with backgrounds in field service, mechanical maintenance, electrical work, diesel, industrial equipment, water treatment, pumps, or related skilled trades to apply. Candidates who enjoy working independently, traveling to different customer locations, and solving technical challenges in the field are encouraged to bring their skills to our team.
At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.
Essential Responsibilities

• Safely operate company commercial vehicles in accordance with DOT requirements.
• Transport equipment, tools, and materials to customer locations.
• Install, troubleshoot, inspect, maintain, and repair water treatment, pumping, and related equipment.
• Diagnose mechanical, electrical, and diesel-powered equipment issues.
• Perform preventative maintenance and emergency service calls.
• Work independently in the field while maintaining communication with internal teams.
• Document service work, inspections, repairs, and customer interactions accurately.
• Deliver exceptional customer service while representing Xylem professionally.
• Follow all company and customer safety requirements.
• Maintain company vehicles, tools, and equipment in good working condition.
• Obtain and maintain required customer site clearances, including TWIC, DISA, and other applicable clearances.

Qualifications

• High school diploma or GED required.
• 1-3 years of field service, industrial maintenance, diesel, mechanical, electrical, or related technical experience.
• Experience with water treatment, pumps, industrial equipment, or related systems preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently with minimal supervision.
• Basic computer skills, including Microsoft Office and mobile devices.
• Excellent customer service and communication skills.
• Ability to obtain and maintain a DOT Medical Card.
• Ability to obtain required customer site clearances, including TWIC, DISA, and other applicable clearances.
• Valid passport or ability to obtain one for occasional cross-border travel.

Travel and Driving Requirements

• Travel is required 75%-80% of the time.
• Frequent overnight travel is required, and assignments may require being away from home for up to three consecutive weeks or more.
• Flexibility to travel throughout the assigned territory is required.
• This position requires operating DOT-regulated commercial vehicles. Candidates must have and maintain a valid driver's license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.

Compensation & Benefits
The estimated pay range for this position is $29 to $33 per hour. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation