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Remote Trackwise Jobs in Cary, NC (NOW HIRING)

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Remote Trackwise information

See Cary, NC salary details

$23

$28

$31

How much do remote trackwise jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote trackwise in Cary, NC is $28.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.17 and $28.17 per hour, depending on experience, location, and employer.

What is the difference between Remote Trackwise vs Remote Trackwise Administrator?

AspectRemote TrackwiseRemote Trackwise Administrator
Primary RoleManaging and configuring Trackwise software for quality and complianceOverseeing system administration, user access, and data integrity within Trackwise
Required SkillsKnowledge of Trackwise platform, quality processes, and regulatory standardsSystem administration, user management, troubleshooting, and basic IT skills
Work EnvironmentRemote, often within pharmaceutical or biotech industriesRemote, typically in quality assurance or IT support teams
CertificationsOften requires knowledge of GxP, 21 CFR Part 11, and software-specific trainingIT certifications or training in system administration beneficial

Remote Trackwise professionals focus on configuring and supporting the Trackwise platform, while Remote Trackwise Administrators handle system management, user access, and troubleshooting. Both roles are essential in quality compliance environments, with overlapping skills but distinct responsibilities.

What is a Remote TrackWise?

A Remote Trackwise job typically involves managing and supporting the TrackWise Quality Management System (QMS) software from a remote location. Professionals in this role are responsible for configuring, maintaining, and troubleshooting the TrackWise application, which is widely used in regulated industries like pharmaceuticals and life sciences to track quality and compliance issues. Working remotely, they collaborate with cross-functional teams to ensure the system meets business and regulatory requirements, handle user support, and may assist in process improvement initiatives. Strong knowledge of TrackWise software, quality management processes, and remote communication tools are essential for success in this role.

What are some common challenges faced by Remote TrackWise specialists, and how can they be addressed?

Remote TrackWise specialists often encounter challenges such as coordinating with geographically dispersed teams, ensuring data integrity, and adapting to varying client configurations. Effective communication through virtual collaboration tools and regular check-ins helps bridge distance gaps. Staying updated on TrackWise best practices and leveraging detailed documentation can also minimize errors and support consistent quality management. Building strong relationships with IT and quality assurance teams is key to overcoming technical or process-related hurdles.

What are the key skills and qualifications needed to thrive as a Remote TrackWise specialist?

To thrive as a Remote TrackWise Specialist, you need expertise in quality management systems (QMS), experience with TrackWise software, and often a background in life sciences or regulated industries. Familiarity with TrackWise configuration, workflow design, and related regulatory standards (such as FDA or ISO requirements) is typically required, along with knowledge of SQL or other database tools. Strong problem-solving abilities, attention to detail, and effective remote communication skills set top performers apart in this role. These competencies ensure efficient management of quality processes, regulatory compliance, and seamless collaboration with distributed teams.
What are popular job titles related to Remote Trackwise jobs in Cary, NC? For Remote Trackwise jobs in Cary, NC, the most frequently searched job titles are:
What job categories do people searching Remote Trackwise jobs in Cary, NC look for? The top searched job categories for Remote Trackwise jobs in Cary, NC are:
What cities near Cary, NC are hiring for Remote Trackwise jobs? Cities near Cary, NC with the most Remote Trackwise job openings:
Remote Trackwise jobs near you
Infographic showing various Remote Trackwise job openings in Cary, NC as of August 2026, with employment types broken down into 83% Full Time, 6% Temporary, 10% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $59,825 per year, or $28.8 per hour.

Customer Service Specialist I

Thermo Fisher Scientific

Morrisville, NC • On-site, Remote

$16 - $21/hr

Full-time

Medical, Retirement

Re-posted 11 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 424 frontline employees who took The Breakroom Quiz

200th of 538 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of our biopharmaceutical customers’ supply chain management team, offering customers a range of cGMP raw materials and supply chain solutions that can improve development and manufacturing operations. We understand the minor and major implications that affect the biopharmaceutical production chemical and raw material space that can negatively impact our customer’s success. Ultimately, we help our customers mitigate risk, reduce costs, and achieve the highest quality standards, so they can focus on what matters most – developing and manufacturing life changing therapeutics.

The Account Service Coordinator (ASC) provides effective customer service for the three most important assets of PCS —customers, vendors, and co-workers—by applying excellent, in-depth knowledge of Company products and programs.

Location:

Currently 4 days in office located in Morrisville, NC with 1 remote day. No relocation assistance provided.

Responsibilities:
  • Ensure that customer purchase orders are processed in a timely and accurate manner and meet all customer requirements and align with data in PCS ERP including pricing, unit of measure, and billing information.
  • Work with Supply Chain to prevent customer shutdowns to assure delivery dates can be met and when needed work with sales for alternative material solutions.
  • Manage open orders including updates to estimated ship dates, changes in customers requested dates, and other changes. Open order lines to support can be upwards of a few hundred order lines for our larger customers.
  • Complete daily procedures involved in order management including ESD (Estimated Ship Date) management of past due or approaching ESD dates.
  • Meet and/or exceed customer expectations by providing timely and accurate responses to all customer inquiries and update orders as changes arise.
  • Work directly with Supply Chain to confirm unpublished lead times.
  • Creation of customer-specific reports, as required, including open orders, dedicated inventory and/or customer owned reports.
  • Lead calls with customers as required to review open orders and/or dedicated inventory.
  • Process returns and credit memos and work with finance teams to support invoice discrepancies as needed.
  • Use Trackwise system for entry and processing of Problem Resolutions, Corrective Actions, and CAPA’s.
  • Use Intelex and Thermo Fisher University to complete required training.
  • Maintenance of Customer Cheat Sheets (customer requirements) for dedicated accounts
Minimum Qualifications:
  • Experience with order entry and daily order management, preferably within an ERP (AS400) or a CRM system (Salesforce)
  • 2+ years preferred Customer Service-related experience
  • Strong written and oral communication / skills with the ability to interact with a wide variety of audiences
  • Be able to successfully collaborate with other departments within the Company such as Supply Chain, Sales, and Finance
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

We are an equal opportunity employer and value diversity in our workforce. We strive to create a positive and inclusive work environment where all employees can thrive. Accommodations can be provided for individuals with disabilities during the application and interview process. If you require any accommodations, please contact us. Join us at Thermo Fisher Scientific and make a significant contribution to the world of science and technology.

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Apply today at http://jobs.thermofisher.com

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