ZipRecruiter

Log In

2

Remote Telemarketer Jobs in Lexington, KY (NOW HIRING)

previous page

Showing results 21-23

All JobsTelemarketer JobsRemote Telemarketer JobsRemote Telemarketer Jobs in Lexington, KY

Remote Telemarketer information

See Lexington, KY salary details

$8

$18

$28

How much do remote telemarketer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote telemarketer in Lexington, KY is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $21.01 per hour, depending on experience, location, and employer.

What is a remote telemarketer?

Remote telemarketers are professionals who make sales or marketing calls from a location outside of a traditional office, often working from home. Their main responsibilities include contacting potential customers, promoting products or services, and gathering customer information. They use phones or online communication tools to reach clients, follow scripts or guidelines, and record call details for their employers. Remote telemarketing allows companies to access a broader talent pool and provides workers with flexibility in their work environment.

What are the key skills and qualifications needed to thrive as a remote telemarketer?

To thrive as a Remote Telemarketer, strong verbal communication, persuasive selling skills, and the ability to handle rejection are essential, often supported by a high school diploma or equivalent. Familiarity with CRM software, auto-dialers, and call tracking systems is typically required. Outstanding listening abilities, resilience, and self-motivation help professionals excel in building rapport and consistently achieving sales targets from a remote environment. These skills and qualities are crucial for effectively engaging potential customers, meeting quotas, and maintaining productivity without direct in-person supervision.

What is the difference between Remote Telemarketer vs Remote Customer Service Representative?

AspectRemote TelemarketerRemote Customer Service Representative
Primary RoleMaking outbound sales calls to promote products or servicesHandling inbound customer inquiries and providing support
Required SkillsCommunication, persuasion, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call centers, sales-focusedHome-based, support-focused, client interaction
Common CertificationsNone typically required, sales experience helpfulCustomer service training or certifications beneficial

While both roles are remote and involve communication skills, Remote Telemarketers focus on outbound sales calls to generate leads and close sales, whereas Remote Customer Service Representatives handle inbound inquiries to assist customers. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

How do remote telemarketers typically stay motivated and productive while working independently from home?

Remote telemarketers often face the challenge of staying focused and motivated without the structure of an in-office environment. Most successful telemarketers set clear daily goals, follow a consistent routine, and leverage company-provided tools such as CRM software to track their progress. Regular virtual check-ins with supervisors and team members also help maintain accountability and foster a sense of connection. Additionally, taking scheduled breaks and creating a dedicated workspace contribute to sustained productivity throughout the day.
What are popular job titles related to Remote Telemarketer jobs in Lexington, KY? For Remote Telemarketer jobs in Lexington, KY, the most frequently searched job titles are:
What job categories do people searching Remote Telemarketer jobs in Lexington, KY look for? The top searched job categories for Remote Telemarketer jobs in Lexington, KY are:
What cities near Lexington, KY are hiring for Remote Telemarketer jobs? Cities near Lexington, KY with the most Remote Telemarketer job openings:
Remote Telemarketer jobs near you
Infographic showing various Remote Telemarketer job openings in Lexington, KY as of August 2026, with employment types broken down into 55% Full Time, 44% Part Time, and 1% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $38,095 per year, or $18.3 per hour.

Customer Service Representative Tier 2

Helpware

Lexington, KY • On-site, Remote

$21/hr

Full-time

Posted 3 days ago

New

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:

  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.
Employment Type: FULL_TIME

Apply