Remote Technical Writer Jobs in Rochester Hills, MI

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team.

In this role, you will make outbound calls to prospective residential customers using company-provided leads. Your goal will be to understand each customer’s needs, explain available internet and voice services, overcome objections, and convert qualified opportunities into sales.

This is a business-to-consumer (B2C) sales position requiring confidence, persistence, and the ability to build rapport over the phone. The ideal candidate is a natural conversationalist who is comfortable working toward individual and team sales goals.

Required Availability

Applicants must be available to work one of the following full-time schedules:

• Monday through Friday, 12:00 p.m.–8:30 p.m. Pacific Time
• Monday through Friday, 12:30 p.m.–9:00 p.m. Pacific Time

Please apply only if you can consistently work one of these schedules.

Essential Duties and Responsibilities

• Make outbound calls to prospective residential customers using provided leads.
• Identify customer needs and recommend appropriate internet and voice services.
• Clearly explain product features, pricing, promotions, and service options.
• Use effective sales techniques to overcome objections and close sales.
• Identify appropriate upselling and cross-selling opportunities.
• Consistently meet or exceed weekly and monthly sales goals.
• Accurately enter orders and document customer interactions in the CRM.
• Learn and effectively use order-entry, billing, and customer management systems.
• Represent the client’s brand professionally during every customer interaction.
• Stay informed about current products, promotions, and marketing campaigns.
• Organize daily activities and manage assigned leads independently.
• Follow all required sales, quality, compliance, and documentation procedures.

Qualifications

• High school diploma or equivalent.
• Previous outbound telephone sales, residential internet sales, telecommunications sales, or call-center sales experience is strongly preferred.
• At least two years of experience in a competitive or goal-driven sales environment is preferred.
• Demonstrated ability to meet or exceed sales goals.
• Confident, personable, and professional phone presence.
• Strong ability to build rapport and communicate with residential customers.
• Ability to overcome objections and provide relevant, persuasive responses.
• Excellent verbal and written communication skills.
• Good grammar, spelling, organization, and attention to detail.
• Comfortable learning new software, billing platforms, and order-entry systems.
• Strong computer skills, including familiarity with Microsoft Office.
• Ability to complete a computer-skills assessment.
• Ability to work independently in a fast-paced remote environment.
• Quiet, distraction-free home workspace.

Technical Requirements

• Computer that meets the company’s technical requirements.
• Reliable high-speed internet connection connected by Ethernet; Wi-Fi is not permitted while working.
• Corded USB headset.
• Quiet, noise-free home office.

Important: Telecom, Inc. does not provide equipment or technical support for employees’ home computers. Employees are responsible for maintaining their own computer, software, telephone service, headset, and internet connection in compliance with company requirements.

Compensation and Benefits

• $17.00 to start per hour, based on relevant work experience.
• Additional performance-based bonus opportunities.
• Full-time, remote position.
• Monday-through-Friday schedule.
• Hourly, non-exempt position.
• Medical, dental, vision, and 401(k) benefits, subject to eligibility requirements.

Telecom, Inc. is an equal opportunity employer.

Telecom, Inc. is a mid‐size, privately held U.S. based, full‐service omnichannel contact center operating since 1993 from our headquarters in the San Francisco Bay Area. We deliver both inbound and outbound solutions—via telephone, email, chat, SMS, and more—staffed exclusively by highly qualified, U.S. based professionals. We want you on our team!