... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Technical Project Manager
Des Moines, IA · On-site +1
$50 - $62/hr
Remote Reference ID: JN -042026-106675 Date Posted: 05/29/2026 Shortcut: * Description * Recommended Jobs Description: Remote Our client seeks a Technical Project Manager to lead initiatives in the ...
Technical Project Manager
Des Moines, IA · On-site +1
$50 - $62/hr
Remote Reference ID: JN -042026-106675 Date Posted: 05/29/2026 Shortcut: * Description * Recommended Jobs Description: Remote Our client seeks a Technical Project Manager to lead initiatives in the ...
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Des Moines, IA · On-site +1
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Senior Technical Project Manager
Des Moines, IA · On-site +1
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Senior Technical Project Manager
Des Moines, IA · On-site +1
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Des Moines, IA · On-site +1
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This position is remote with some travel required, up to 10%. The individual will provide Tier 1 ... written communication skills. * Strong analytical, diagnostic, problem-solving, time management and ...
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US-IA-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status ... You will learn how to manage multiple different EDI projects. Qualifications you must have:
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Digital Support Analyst
Des Moines, IA · On-site +1
Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful * Proficient in Microsoft Office ...
Digital Support Analyst
Des Moines, IA · On-site +1
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Revit Technical Instructor
Sioux Center, IA · On-site +1
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Sioux Center, IA · On-site +1
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Senior Technical Project Manager, Growth Solutions
Ames, IA · On-site +1
$108K - $148K/yr
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Ames, IA · On-site +1
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Des Moines, IA · On-site +1
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Des Moines, IA · On-site +1
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Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
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Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Excellent organizational, written, and oral communication skills * The ability to type swiftly and ...
Excellent communication skills - written and verbal * Ability and willingness to travel up to 50 ... equitably. #LI-Remote To meet the health and wellness needs of our team, Parse offers a ...
Quick apply
Excellent communication skills - written and verbal * Ability and willingness to travel up to 50 ... equitably. #LI-Remote To meet the health and wellness needs of our team, Parse offers a ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Technical Director, Middle Market Industry Segment - Commercial (P&C Insurance - Manufacturing & ...
Des Moines, IA · Remote
Nationwide does not participate in the Stem OPT Extension program. #LI-MS1 #LI-REMOTE Summary Are ... Monitors industry portfolio management to verify risk selection and quality are in alignment with ...
Remote Technical Writer Manager information
What are the most commonly searched types of Remote Technical Writer jobs in Iowa? The most popular types of Remote Technical Writer jobs in Iowa are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
199th of 203 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988