... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
... written communication skills. Ability to read, review and understand support resources provided by ... Review, manage and follow up on open issues as needed * Project work that includes long and short ...
IT Support Analyst
Dubuque, IA · Remote
Store Support Center (limited field travel) The IT Support Analyst provides remote technical ... strong written and verbal communication for remote troubleshooting; ability to manage multiple ...
IT Support Analyst
Dubuque, IA · Remote
Store Support Center (limited field travel) The IT Support Analyst provides remote technical ... strong written and verbal communication for remote troubleshooting; ability to manage multiple ...
Medical Writing Manager
Des Moines, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writing Manager
Des Moines, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writing Manager
Cedar Rapids, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writing Manager
Cedar Rapids, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writing Manager
Davenport, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writing Manager
Davenport, IA · Remote
$50 - $80/hr
Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Excellent communication (written and oral) and interpersonal skills. We invite you to check out our ... Remote
Experience with ATS/CRM platforms. * Strong written and verbal communication skills. * Ability to ... remote environment. * Highly organized with excellent follow-up and candidate relationship ...
Quick apply
Experience with ATS/CRM platforms. * Strong written and verbal communication skills. * Ability to ... remote environment. * Highly organized with excellent follow-up and candidate relationship ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
Description University of Iowa Health Care, Department of Health Information Management, Coding and ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
Description University of Iowa Health Care, Department of Health Information Management, Coding and ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
Coding Representative (Remote-eligible)
Iowa City, IA · On-site +1
$45K/yr
University of Iowa Health Care, Department of Health Information Management, Coding and Abstracting ... Excellent written and verbal communication skills * Strong attention to detail with accuracy to ...
PM Technical Trainer
Sioux Center, IA · On-site +1
$31 - $41/hr
Develop and deliver technical training for Project Management teams * Focus training on WBS ... remote flexibility may be considered for the right candidate after gaining experience and ...
PM Technical Trainer
Sioux Center, IA · On-site +1
$31 - $41/hr
Develop and deliver technical training for Project Management teams * Focus training on WBS ... remote flexibility may be considered for the right candidate after gaining experience and ...
Medical Writer / Clinical Document Author
Des Moines, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writer / Clinical Document Author
Des Moines, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writer / Clinical Document Author
Davenport, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writer / Clinical Document Author
Davenport, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writer / Clinical Document Author
Cedar Rapids, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Medical Writer / Clinical Document Author
Cedar Rapids, IA · Remote
$50 - $80/hr
Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...
Revit Technical Instructor
Sioux Center, IA · On-site +1
$70K - $87K/yr
Ability to write reports, manuals, and business correspondence * Comfort presenting to managers ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...
Revit Technical Instructor
Sioux Center, IA · On-site +1
$70K - $87K/yr
Ability to write reports, manuals, and business correspondence * Comfort presenting to managers ... Flexibility in work arrangements may allow occasional remote work, depending on the assignment and ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Excellent organizational, written, and oral communication skills * The ability to type swiftly and ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Excellent organizational, written, and oral communication skills * The ability to type swiftly and ...
Support market managers on technical issues related to marketing multiple product lines. * Develop ... Dress for your day #LI-Remote #LI-GC1 Amrize is an equal opportunity employer. We celebrate ...
Support market managers on technical issues related to marketing multiple product lines. * Develop ... Dress for your day #LI-Remote #LI-GC1 Amrize is an equal opportunity employer. We celebrate ...
Exceptional technical writing skills with ability to create clear, accurate, and comprehensive ... Knowledge of IC packaging, thermal management, and power delivery considerations * Proficiency in ...
Quick apply
Exceptional technical writing skills with ability to create clear, accurate, and comprehensive ... Knowledge of IC packaging, thermal management, and power delivery considerations * Proficiency in ...
Remote Technical Writer Manager information
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 20 days ago
Aureon rating
3.4
Based on 7 frontline employees who took The Breakroom Quiz
226th of 226 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988