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Remote Technical Scrum Master Jobs in Michigan (NOW HIRING)

Huntington

Salesforce Tech Lead

Detroit, MI · On-site +1

$55 - $72.75/hr

The Huntington Salesforce Center of Excellence (COE) team is seeking a Technical Lead to ... Participate in Agile practices and ceremonies through Scrum team planning sessions, user story ...

Huntington

Salesforce Tech Lead

Birmingham, MI · On-site +1

$53 - $70/hr

The Huntington Salesforce Center of Excellence (COE) team is seeking a Technical Lead to ... Participate in Agile practices and ceremonies through Scrum team planning sessions, user story ...

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All JobsRemote Technical Scrum Master JobsRemote Technical Scrum Master Jobs in Michigan

Remote Technical Scrum Master information

What is the difference between Remote Technical Scrum Master vs Remote Agile Coach?

AspectRemote Technical Scrum MasterRemote Agile Coach
CertificationsScrum Master Certification (CSM, PSM)SAFe, LeSS, or Scrum certifications; Agile certifications
Work EnvironmentFacilitates Scrum teams, manages sprints, removes impedimentsAdvises multiple teams, develops Agile practices, trains teams
Employer & Industry UsageTech companies, startups, software developmentLarge organizations, consulting firms, enterprise Agile transformation

The Remote Technical Scrum Master focuses on facilitating Scrum processes within development teams, ensuring smooth sprint execution. In contrast, a Remote Agile Coach provides broader Agile guidance across teams and organizations, fostering Agile culture and practices. Both roles require Agile certifications and are common in tech and software industries, but their scope and responsibilities differ.

What cities in Michigan are hiring for Remote Technical Scrum Master jobs? Cities in Michigan with the most Remote Technical Scrum Master job openings:
Remote Technical Scrum Master jobs near you
Product Owner/Salesforce Experience Cloud (Hybrid/Troy, MI) - Health Alliance Plan

Product Owner/Salesforce Experience Cloud (Hybrid/Troy, MI) - Health Alliance Plan

HAP (Health Alliance Plan)

Troy, MI • On-site, Remote

Other

Posted 17 days ago

Job description

GENERAL SUMMARY: 

The Product Owner (PO) is responsible for providing guidance and priority decision making on key business decisions impacting the product. The Product Owner is accountable for staying aligned with senior leadership's product vision and is responsible for escalation as necessary.  

The Product Owner for this role will support Health Alliance Plan's Customer Service Administration department and the Salesforce Experience Cloud portal and app.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Drive business requirements and business needs of the product to align with the product vision for a specific line of business such as Commercial and/or Medicare Health Insurance.

  • In collaboration with the Portfolio Manager, develops business cases, determines ROI, establishes KPIs and monitors project funding for the Scrum Team Track and report of product performance against goals.

  • Responsible for market and competitive analysis of Product or Product Segment.

  • Serves as key decision maker for business decisions, creates product backlog and prioritizes development work that drives outcomes related to overall vision and is point of contact for Scrum Master, Project & Portfolio Managers and Scrum team members.

  • Owns and creates the product roadmap with oversight from the Executive Sponsor and Portfolio Manager.

  • Communicates the product vision to stakeholders within and external to the organization and advocates for funding as necessary to meet key objectives.

  • As part of Scrum team ceremonies, consults with technology stakeholders on overall architectural and platform direction and solutioning.

  • Identifies minimum viable product stories and prioritizes appropriately, ensuring key stakeholders are aligned with timelines, releases, and backlog roadmap.

  • Lead development of Business Case, Project Charter Summary and Project Charter. Responsible for defining quarterly commitment and creating content for quarterly planning sessions.  Collaborate with other Scrum Teams as appropriate.

  • Provides input on user experience and design by working with key stakeholders to test product features and writing acceptance criteria for the development team.

  • Integrate insights from customers conversations, stakeholder feedback, and competitive research to identify product opportunities and differentiators.

EDUCATION/EXPERIENCE REQUIRED:

  • Bachelor's degree in business, information technology, or related field required.

  • At least three (3) years' product management or product development for large and complex problems, preferably in managed care or health insurance with working knowledge of product and project management principles.

  • Salesforce and lead generation knowledge preferred.

  • Experience with Commercial and Medicare products and processes preferred. High level understanding of health insurance business functions (Sales, Marketing, Claims, Enrollment, Billing, etc.)

  • Effective communicator who is comfortable talking to a wide range of stakeholders from technical staff to executives to understand their needs and distill insights that drive product strategy and performance.

  • Experience with customer journey mapping development.

  • Experience working in an Agile Development environment. Experience with Scrum principles, ceremonies, and processes within sprint cycles.

  • High energy: strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.

  • An excellent communicator and motivator.

  • Proficient technical and software skills.

  • Opportunity to work remote.  

Department Specific Skills/Experience:

  • Experience working with Salesforce Experience Cloud, Mobile Publisher, Agentforce and Data360.

  • Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided experiences).

  • Experience improving customer/member experience (CX) across digital and assisted channels.

  • Ability to identify journey pain points and drive experience improvements.

  • Experience supporting or owning product backlogs, features, or digital enhancements.

  • Ability to translate business needs into scalable digital solutions and requirements.

  • Experience working in agile or iterative delivery environments.

  • Comfort using data, KPIs, and performance metrics to inform decisions and measure outcomes.

  • Familiarity with AI-driven or automated digital capabilities (e.g., chat, knowledge, workflow automation.

Additional Information
  • Organization: HAP (Health Alliance Plan)
  • Department: Customer Service Admin
  • Shift: Day Job
  • Union Code: Not Applicable

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