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Remote Tech Jobs in Provo, UT (NOW HIRING)

NICE

IT Technical Support

Sandy, UT · On-site +1

$20.50 - $28/hr

You'll be the go-to IT contact for a local office, while also collaborating with global and remote ... Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)

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How much do remote tech jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote tech in Provo, UT is $30.37, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $32.16 per hour, depending on experience, location, and employer.

What is a Remote Tech job?

A Remote Tech job involves providing technical support, troubleshooting, or IT services from a remote location rather than on-site. Responsibilities may include diagnosing hardware or software issues, assisting customers or employees with technical problems, and maintaining systems remotely. These roles often require strong communication skills, problem-solving abilities, and knowledge of relevant technologies. Remote Tech jobs can be found in various industries, including IT support, cybersecurity, cloud computing, and software development.

What are some common challenges faced by Remote Tech professionals, and how can they be addressed?

Remote Tech professionals often navigate challenges such as troubleshooting issues without physical access to devices, managing multiple support requests, and ensuring clear communication across time zones. Adopting robust remote access tools, maintaining detailed documentation, and setting clear expectations with users can help overcome these hurdles. Successful Remote Techs also proactively stay updated on evolving technologies and collaborate regularly with their teams through virtual meetings to maintain alignment and support quality. Emphasizing organization and ongoing skill development can make these challenges much more manageable. This dynamic environment offers valuable experience for those interested in advancing toward more specialized IT roles.

What are the key skills and qualifications needed to thrive in the Remote Tech position, and why are they important?

To excel as a Remote Tech, you need a solid understanding of technical troubleshooting, IT support, and networking fundamentals, often supported by a relevant degree or certifications such as CompTIA A+, Network+, or similar. Familiarity with remote desktop tools, ticketing systems, and collaboration platforms like Slack or Microsoft Teams is commonly required. Strong communication, time management, and self-motivation are crucial soft skills in this position. These skills ensure effective technical support, productive remote collaboration, and reliable service delivery in distributed work environments.

What are the most commonly searched types of Tech jobs in Provo, UT? The most popular types of Tech jobs in Provo, UT are:
What are popular job titles related to Remote Tech jobs in Provo, UT? For Remote Tech jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Tech jobs in Provo, UT look for? The top searched job categories for Remote Tech jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Tech jobs? Cities near Provo, UT with the most Remote Tech job openings:
Remote Tech jobs near you
Infographic showing various Remote Tech job openings in Provo, UT as of June 2026, with employment types broken down into 67% Full Time, 20% Part Time, 3% Temporary, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,172 per year, or $30.4 per hour.
IT Technical Support

IT Technical Support

NICE

Sandy, UT • On-site, Remote

$20.50 - $28/hr

Other

Posted 26 days ago

Job description

So, what's the role all about? 

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.

Hands-on experience with the following:

  • Excellent Customer Service Skills a must
  • Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
  • Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
  • Management of user rights and security settings at desktop/laptop computer level
  • Rollout experience of large Windows upgrades
  • Hardware support of LAN based printers and local printers
  • Desktop/Laptop imaging solutions - Windows Autopilot & SCCM a plus
  • Remote access tools such as RDP or TeamViewer
  • Active directory management tools such as Microsoft's Group Policy Management Console (GPMC)
  • Support of Microsoft Windows 11, Microsoft Outlook, Office365
  • Support of Microsoft Teams
  • Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
  • Implementation, administration and support of backup technologies for hardware and software
  • Implementation and support of anti-virus solutions
  • Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
  • Strong analytical, problem solving & communication skills
  • ServiceNow (SNOW) service management experience a plus
  • Installation and connectivity support for approved handheld devices - activating iPhone, Android, using Microsoft InTune
  • Laptop & Peripherals Equipment Order Process

Requirements:

4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users.  Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams.

Education:

Degree in Computer Science or Information Technology - Desired (Or Equivalent work experience)

CompTIA  A+ or MCP certifications - Desired

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