Remote Tech Support Jobs in Wilton, CT (NOW HIRING)

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The System Analyst, Remote IT Operations serves as a critical operator ensuring the reliability, performance, and scalability of IT systems supporting NBCUniversal's live and remote productions. This role sits at the intersection of IT infrastructure and broadcast operations - driving seamless technology delivery in high-pressure, real-time environments.

You will play a key role in enabling production teams to execute flawlessly by delivering secure, resilient, and efficient IT solutions across remote sites. Success in this role requires strong technical expertise, operational discipline, and the ability to troubleshoot and adapt quickly during live events.

Responsibilities

• Ensure continuous uptime and performance of IT systems supporting live remote productions, minimizing disruption during high-visibility events
• Deliver hands-on IT support across endpoints, networking, and remote infrastructure in fast-paced production environments
• Manage deployment, configuration, and lifecycle of remote infrastructure kits, ensuring readiness and consistency across events
• Maintain and evolve network connectivity (LAN/WAN) documentation and standards for remote operations
• Coordinate logistics including inventory tracking, scheduling, and deployment planning via remote operations calendars
• Act as a bridge between IT, Broadcast Engineering, Digital, and Security teams, supporting the convergence of technologies
• Partner with external vendors to ensure delivery, performance, and issue resolution for hardware, software, and communications systems
• Proactively identify and implement process improvements and technology enhancements to increase operational efficiency and reliability
• Support procurement and lifecycle management of IT assets for remote production environments
• Travel to remote production sites to provide on-the-ground IT support during live events
• Contribute to cross-functional initiatives and continuous improvement efforts
• Contribute to additional projects and assignments as required

Qualifications/ Requirements:

• 3+ years of experience in IT operations supporting live events, broadcast, or remote environments
• Strong understanding of network infrastructure (routers, switches, LAN/WAN) and endpoint systems
• Proven ability to operate in high-pressure, time-sensitive environments with strong troubleshooting skills
• Demonstrated project and operational management skills, including managing multiple priorities simultaneously
• Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders
• Experience working with vendors and managing external partnerships
• Familiarity with IT/broadcast convergence and emerging technologies
• Strong organizational and documentation skills with attention to operational detail
• Willingness to work overtime, weekends, and non-traditional hours as needed.
• Ability to travel extensively in support of remote events.

What Success Looks Like:

• Live events run without IT-related disruptions
• Issues are resolved quickly with minimal escalation
• Remote operations are standardized, scalable, and efficient
• Strong cross-functional relationships and trust with production teams
• Continuous improvements in reliability, speed, and operational readiness

Eligibility Requirements:

• Must be willing to work overtime and/or on weekends when needed at location
• Must be willing to travel when needed
• Must have unrestricted work authorization to work in the United States.

Required Onsite: This position has been designated as required onsite, which currently requires contributing from the office five days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $90,000 (hourly/non-exempt)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].