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Remote Tech Chat Support Jobs in Chicago, IL (NOW HIRING)

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Client Support Specialist (Remote)

Chicago, IL ยท Remote

$18.50 - $25/hr

... Support Specialist to join our growing remote team. In this role, you will assist clients by ... Respond to client inquiries via email, phone, and chat in a timely and professional manner

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IT Support Technician

Chicago, IL ยท Remote

$38 - $40/hr

Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract (Up to 12 Months) Schedule: Part-Time, 20 hours per week. The exact schedule will be determined ...

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

AV / IT Support Engineer

Deerfield, IL ยท On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies . We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality ...

AV / IT Support Engineer

Deerfield, IL ยท On-site +1

$40 - $45/hr

Experience supporting hybrid work environments and remote collaboration technologies . We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality ...

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Remote Tech Chat Support information

See Chicago, IL salary details

$27.8K

$44.8K

$68K

How much do remote tech chat support jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote tech chat support in Chicago, IL is $44,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $48,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Tech Chat Support professionals, and how can they be addressed?

Remote Tech Chat Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to the user's device and managing multiple chat conversations simultaneously. To address these challenges, it's important to develop strong problem-solving skills, utilize available remote diagnostic tools, and follow structured troubleshooting protocols. Additionally, clear written communication is vital to ensure users understand instructions, and collaborating with team members through internal chat channels can help resolve escalated or unfamiliar issues efficiently.

What is the difference between Remote Tech Chat Support vs Remote Technical Support Specialist?

AspectRemote Tech Chat SupportRemote Technical Support Specialist
CredentialsTypically requires basic IT knowledge, certifications like CompTIA A+ are commonOften requires advanced certifications like Network+ or Cisco certifications
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat, email, or phone
Employer & IndustryCustomer service departments in tech companies, ISPs, software firmsIT service providers, tech support companies, hardware vendors

Remote Tech Chat Support focuses on assisting customers through chat with basic technical issues, while Remote Technical Support Specialists handle more complex technical problems, often requiring advanced certifications. Both roles are remote and industry-specific, but differ in technical complexity and certification requirements.

What are the key skills and qualifications needed to thrive as a Remote Tech Chat Support specialist, and why are they important?

To thrive as a Remote Tech Chat Support specialist, you need strong technical troubleshooting skills, knowledge of computer systems and software, and at least a high school diploma or equivalent. Familiarity with ticketing systems, live chat platforms, and CRM software is typically required, and some roles may value certifications like CompTIA A+ or Microsoft Certified Professional. Excellent written communication, patience, and problem-solving abilities help you connect effectively with customers and resolve issues efficiently. These skills and qualities are critical for delivering timely, accurate support, ensuring customer satisfaction, and maintaining company reputation in a remote environment.

What are Remote Tech Chat Support jobs?

Remote Tech Chat Support jobs involve assisting customers with technical issues or inquiries through online chat platforms, rather than via phone or in-person interactions. Professionals in these roles help troubleshoot problems, provide product or software guidance, and resolve technical concerns efficiently using written communication. Working remotely, they often serve clients from various industries, ensuring customer satisfaction and clear technical support without geographic constraints.
Field Technician / Remote Tech Hybrid

Field Technician / Remote Tech Hybrid

Andromeda Technology Solutions

Lockport, IL โ€ข On-site, Remote

$19.75 - $27/hr

Full-time

Posted 11 days ago


Job description

Job Description 

Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10โ€“12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities. 

About You 

  • Experience: Minimum 1 year in an MSP or corporate IT environment. 

  • Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus. 

  • Location: Must be near Lockport, IL, to work from our office. 

Your Team 

You'll collaborate closely with: 

  • 2 Field Techs 

  • 4 Remote Techs 

  • 2 Escalation Techs/Team Leads 

  • 1 Dispatcher/Coordinator 

Responsibilities 

Your contributions will include: 

  • Conducting scheduled appointments at client sites. 

  • Working on tickets remotely. 

  • Collaborating with team members on resolving tickets. 

About Us 

  • Company: A 30-year-old technology service firm with a dedicated team of nearly 50