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Remote Tech Chat Support Jobs in Pennsylvania (NOW HIRING)

iHeartMedia, Inc.

remote tech

Allentown, PA · On-site +1

$33K - $42K/yr

We have the only complete audio ad technology stack in the industry for all forms of audio , from ... Support the planning and execution of local events and promotions that align with station branding ...

iHeartMedia, Inc.

Remote tech-Street Team

Allentown, PA · On-site +1

We have the only complete audio ad technology stack in the industry for all forms of audio , from ... Support the planning and execution of local events and promotions that align with station branding ...

iHeartMedia, Inc.

Remote Tech-Street Team

Allentown, PA · On-site +1

We have the only complete audio ad technology stack in the industry for all forms of audio , from ... Support the planning and execution of local events and promotions that align with station branding ...

CSAA

$13.50 - $18.50/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

$12.50 - $17/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

iRecruitMD

Teleradiologist - Pennsylvania

Indiana, PA · On-site +1

$292K - $365K/yr

... remote diagnostic interpretation of medical imaging studies to support timely and accurate patient ... Familiarity with teleradiology workflows and technology platforms * Commitment to quality ...

PNC Bank

Technology Solution Center Analyst

Home, PA · Remote

$18.25 - $25/hr

Utilizes utilities and tools to provide remote technology support services for internal employee ... Preferred Skills Chat Support, Customer Service, Customer Solutions, Data Architecture Development ...

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Remote Tech Chat Support information

What is a remote tech chat support?

Remote Tech Chat Support jobs involve assisting customers with technical issues or inquiries through online chat platforms, rather than via phone or in-person interactions. Professionals in these roles help troubleshoot problems, provide product or software guidance, and resolve technical concerns efficiently using written communication. Working remotely, they often serve clients from various industries, ensuring customer satisfaction and clear technical support without geographic constraints.

What are the key skills and qualifications needed to thrive as a remote tech chat support?

To thrive as a Remote Tech Chat Support specialist, you need strong technical troubleshooting skills, knowledge of computer systems and software, and at least a high school diploma or equivalent. Familiarity with ticketing systems, live chat platforms, and CRM software is typically required, and some roles may value certifications like CompTIA A+ or Microsoft Certified Professional. Excellent written communication, patience, and problem-solving abilities help you connect effectively with customers and resolve issues efficiently. These skills and qualities are critical for delivering timely, accurate support, ensuring customer satisfaction, and maintaining company reputation in a remote environment.

What are some common challenges faced by remote tech chat support professionals, and how can they be addressed?

Remote Tech Chat Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to the user's device and managing multiple chat conversations simultaneously. To address these challenges, it's important to develop strong problem-solving skills, utilize available remote diagnostic tools, and follow structured troubleshooting protocols. Additionally, clear written communication is vital to ensure users understand instructions, and collaborating with team members through internal chat channels can help resolve escalated or unfamiliar issues efficiently.

What is the difference between Remote Tech Chat Support vs Remote Technical Support Specialist?

AspectRemote Tech Chat SupportRemote Technical Support Specialist
CredentialsTypically requires basic IT knowledge, certifications like CompTIA A+ are commonOften requires advanced certifications like Network+ or Cisco certifications
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat, email, or phone
Employer & IndustryCustomer service departments in tech companies, ISPs, software firmsIT service providers, tech support companies, hardware vendors

Remote Tech Chat Support focuses on assisting customers through chat with basic technical issues, while Remote Technical Support Specialists handle more complex technical problems, often requiring advanced certifications. Both roles are remote and industry-specific, but differ in technical complexity and certification requirements.

What cities in Pennsylvania are hiring for Remote Tech Chat Support jobs?

Cities in Pennsylvania with the most Remote Tech Chat Support job openings:

Remote Tech Chat Support jobs near you

remote tech

Allentown, PA • On-site, Remote

iHeartMedia, Inc.

7.1

Company rating: 7.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

47th of 78 rated media

People enjoy working here

Good employer

Recommended by parents

Learn more about iHeartMedia, Inc.external

$33K - $42K/yr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

iHeartMedia Markets
Current employees and contingent workers click here to apply and search by the Job Posting Title.
The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
At iHeartMedia, events are more than just moments-they're a core pillar of our brand. With over 20,000 local and national events annually, our Promotions & Events teams play a critical role in shaping how audiences experience the power of audio in real life. As a member of the team, you'll be at the heart of this mission-bringing our stations, talent, and clients to life through unforgettable experiences.
What You'll Do:
  • Support the planning and execution of local events and promotions that align with station branding and client objectives, including concerts, community activations, and live broadcasts.
  • Coordinate logistics such as venue setup, staffing, signage, giveaways, and technical needs.
  • Collaborate with Sales, Programming, and Marketing teams to develop integrated promotional campaigns that drive listener engagement and revenue.
  • Serve as on-site lead during events, ensuring smooth execution and representing iHeartMedia with professionalism and positive energy.
  • Engage with listeners and clients to create memorable brand interactions and gather feedback.
  • Maintain promotional inventory and ensure all materials are prepped and transported as needed.
  • Support digital and social media efforts by capturing content and promoting events across platforms. Track and report on event performance, including attendance, engagement, and client satisfaction.

What You'll Need:
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills; comfortable engaging with the public and clients.
  • Ability to work flexible hours, including evenings and weekends, as needed for events.
  • Proficiency in Microsoft Office; familiarity with social media platforms and content creation tools is a plus.
  • Valid driver's license and reliable transportation required.

What You'll Bring:
  • Respect for others and a strong belief that others should do this in return
  • Ability to work within standardized procedures and an understanding of when to escalate
  • Skills to solve straightforward problems using established procedures
  • Close attention to detail, following up until issues are resolved
  • Common courtesy when communicating with coworkers and outside contacts

Location:
Whitehall, PA: 1541 Alta Drive, Suite 400, 18052
Position Type:
Regular
Time Type:
Part time
Pay Type:
Hourly
Benefits:
iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
  • Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here to learn about E-Verify.

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