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Remote Tech Chat Support Jobs in Colorado (NOW HIRING)

H&R Block

Block Advisor Tax Advisor - Remote

Longmont, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... Experience and skilled in technology (specifically MS Teams and Outlook) * Inspire confidence in ...

H&R Block

Block Advisor Tax Advisor - Remote

Littleton, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... Experience and skilled in technology (specifically MS Teams and Outlook) * Inspire confidence in ...

H&R Block

Block Advisor Tax Advisor - Remote

Lone Tree, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... Experience and skilled in technology (specifically MS Teams and Outlook) * Inspire confidence in ...

Jobs for Humanity

Remote Customer Support Reps

Aurora, CO · Remote

$17.25 - $22/hr

By adhering to strict industry standards and employing advanced technologies, we strive to achieve ... As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the ...

ForgeFit

Remote Customer Service Specialist

Arvada, CO · On-site +1

$17.25 - $23/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Denver, CO · On-site +1

$17.50 - $23.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Aurora, CO · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Calance US

Call Center Support Rep

Denver, CO · Remote

$16.50 - $20.50/hr

We are hiring Call Center Support Rep for a Contract position in Denver, CO Job Title ... The roles will involve handling phones, chat, and managing two of our TMSS queues. Location: Remote ...

New

FinFolio

Must be tech savvy, able to write scripts and use macro languages * Finance degree, Series 63 or ... Help support an amazing, best-in-class product that is fun to use * Competitive salary + health ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial ... This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ...

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All JobsTech Chat Support JobsRemote Tech Chat Support JobsRemote Tech Chat Support Jobs in Colorado

Remote Tech Chat Support information

What are some common challenges faced by Remote Tech Chat Support professionals, and how can they be addressed?

Remote Tech Chat Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to the user's device and managing multiple chat conversations simultaneously. To address these challenges, it's important to develop strong problem-solving skills, utilize available remote diagnostic tools, and follow structured troubleshooting protocols. Additionally, clear written communication is vital to ensure users understand instructions, and collaborating with team members through internal chat channels can help resolve escalated or unfamiliar issues efficiently.

What is the difference between Remote Tech Chat Support vs Remote Technical Support Specialist?

AspectRemote Tech Chat SupportRemote Technical Support Specialist
CredentialsTypically requires basic IT knowledge, certifications like CompTIA A+ are commonOften requires advanced certifications like Network+ or Cisco certifications
Work EnvironmentRemote, chat-based customer supportRemote, technical troubleshooting via chat, email, or phone
Employer & IndustryCustomer service departments in tech companies, ISPs, software firmsIT service providers, tech support companies, hardware vendors

Remote Tech Chat Support focuses on assisting customers through chat with basic technical issues, while Remote Technical Support Specialists handle more complex technical problems, often requiring advanced certifications. Both roles are remote and industry-specific, but differ in technical complexity and certification requirements.

What are the key skills and qualifications needed to thrive as a Remote Tech Chat Support specialist, and why are they important?

To thrive as a Remote Tech Chat Support specialist, you need strong technical troubleshooting skills, knowledge of computer systems and software, and at least a high school diploma or equivalent. Familiarity with ticketing systems, live chat platforms, and CRM software is typically required, and some roles may value certifications like CompTIA A+ or Microsoft Certified Professional. Excellent written communication, patience, and problem-solving abilities help you connect effectively with customers and resolve issues efficiently. These skills and qualities are critical for delivering timely, accurate support, ensuring customer satisfaction, and maintaining company reputation in a remote environment.

What are Remote Tech Chat Support jobs?

Remote Tech Chat Support jobs involve assisting customers with technical issues or inquiries through online chat platforms, rather than via phone or in-person interactions. Professionals in these roles help troubleshoot problems, provide product or software guidance, and resolve technical concerns efficiently using written communication. Working remotely, they often serve clients from various industries, ensuring customer satisfaction and clear technical support without geographic constraints.
What cities in Colorado are hiring for Remote Tech Chat Support jobs? Cities in Colorado with the most Remote Tech Chat Support job openings:
Remote Tech Chat Support jobs near you
Block Advisor Tax Advisor - Remote

Block Advisor Tax Advisor - Remote

H&R Block

Longmont, CO • On-site, Remote

$11 - $80/hr

Full-time

Retirement

Re-posted 23 days ago

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Day to day, you'll...
  • Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)
  • Generate business growth, increase client retention, and offer additional products and services
  • Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
  • Grow your tax expertise

Required Qualifications
  • Experience completing individual tax returns
  • Experience working in a fast-paced environment
  • Access to high speed, reliable internet
  • Experience and skilled in technology (specifically MS Teams and Outlook)
  • Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat
  • Experience utilizing effective customer service techniques
  • Analytical and problem-solving skills
  • Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent
  • High school diploma / equivalent or higher
  • Must complete continuing education requirement and meet all other IRS and applicable state requirements
  • Availability to work a minimum of 20 hours a week during peak tax season
  • Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions)

1Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.
Preferred Qualifications
  • CPA or Enrolled Agent certification
  • Experience completing complex tax returns
  • 5+ years of experience in accounting, finance, bookkeeping or tax
  • Experience conducting virtual tax interviews that create confidence in clients
  • Tax planning and audit support experience
  • Sales and/or marketing experience

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$11.00 - $80.00/Hr.
Sponsored Job
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