ZipRecruiter

Log In

2

Remote Targeting Analyst Jobs in Pennsylvania (NOW HIRING)

Harris

$90K/yr

Fully Remote * Equipment Provided * $90,000 Annual Salary Role Responsibilities: Frontline ... Measure and report documentation effectiveness through ticket-deflection rates, targeting reduction ...

CSAA

Marketing Engagement Partner - Remote

Indiana, PA · Remote

Analyze and interpret marketing performance data across Club programs and initiatives to identify ... Evaluate targeting, messaging, customer journey, and channel performance to identify enhancement ...

CSAA

Analyze and interpret marketing performance data across Club programs and initiatives to identify ... Evaluate targeting, messaging, customer journey, and channel performance to identify enhancement ...

CSAA

Analyze and interpret marketing performance data across Club programs and initiatives to identify ... Evaluate targeting, messaging, customer journey, and channel performance to identify enhancement ...

CSAA

Analyze and interpret marketing performance data across Club programs and initiatives to identify ... Evaluate targeting, messaging, customer journey, and channel performance to identify enhancement ...

Idea Evolver

Paid Media Strategist

Philadelphia, PA · On-site +1

$50K - $75K/yr

Full-time | Remote within approved U.S. states Headquartered in Newtown, Pennsylvania About Idea ... Monitor budgets, pacing, bids, targeting, creative performance, and campaign goals. * Analyze ...

Respage

Paid Media Account Manager

Philadelphia, PA · Remote

Paid Media Account Manager Remote Greater Philadelphia Area Respage Client-facing. Hands-on. All in ... You'll set the strategy, manage the budgets, configure the tracking, analyze the performance, and ...

IQVIA, Inc.

AI Solutions Delivery 3 (Remote)

Wayne, PA · On-site +1

Our team offerings leverage advanced analytics, machine learning algorithms, and technology ... HCP targeting, and HCP alerts. You will be responsible for multi-disciplinary projects involving ...

next page

Showing results 1-20

All JobsTargeting Analyst JobsRemote Targeting Analyst JobsRemote Targeting Analyst Jobs in Pennsylvania

Remote Targeting Analyst information

What are popular job titles related to Remote Targeting Analyst jobs in Pennsylvania? For Remote Targeting Analyst jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Targeting Analyst jobs in Pennsylvania look for? The top searched job categories for Remote Targeting Analyst jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Targeting Analyst jobs? Cities in Pennsylvania with the most Remote Targeting Analyst job openings:
Remote Targeting Analyst jobs near you

Senior Support Analyst

Harris

Remote

$90K/yr

Full-time

Posted 9 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

78th of 242 rated software companies

Job description

Job Description Summary:
The Senior Support Analyst serves as Prism Support Services' senior technical liaison to 196+ higher-education clients and a hands-on builder of the team's AI and automation infrastructure. Reporting to the VP, Support Services for HHES, this role combines advanced application support (frontline and escalated) with ownership of three currently unowned strategic workstreams from the Prism CS AI & Automation Strategy (BUSR 2026): building the Confluence knowledge base to deflect 38% of "how do I" ticket volume to self-service, capturing a retiring Tier 2 specialist's institutional knowledge into a validated AI knowledge agent before Q1 2027, and developing AI phone/web support agents and Jira workflow automation. Success is measured by ticket deflection, escalation reduction, knowledge-base coverage, and AI agent deployment - not by ticket throughput alone. You will serve as a senior support liaison between Prism and its customers and as a cross-functional partner to Development, Product, and CS leadership.
  • Fully Remote
  • Equipment Provided
  • $90,000 Annual Salary
Role Responsibilities:
Frontline & Escalated Support
  • Serve as a senior support liaison for PrismCore, PrismWeb, Ratex, and Prism Mobile clients, resolving complex product, configuration, API, integration, and database issues via phone and electronically submitted tickets.
  • Perform root-cause analysis on software configuration, setup, and code issues; deliver durable resolutions rather than one-off patches, escalating per departmental guidelines when needed.
  • Lead or contribute to post-incident root-cause documentation (postmortems), ensuring follow-up actions are tracked to closure.
  • Proactively monitor at-risk tickets and accounts against SLA commitments and flag potential breaches before they occur, rather than relying solely on automated aging alerts.
  • Maintain detailed records in the client tracking system; document processes, routines, and resolution procedures per team standards.
  • Conduct Support webinars for internal staff and external customers.
Knowledge Capture & Documentation
  • Own documentation for one or more core Prism products as the named documentation owner: audit existing content, author and update Confluence articles, and retire legacy help files - targeting 50% product coverage by November 30, 2026.
  • Partner directly with the retiring Tier 2 specialist to capture institutional product knowledge: review recorded process walkthroughs, organize content into structured Confluence articles, and build/test/validate the resulting AI knowledge agent - targeting completion by November 30, 2026 (ahead of Q1 2027 retirement).
  • Measure and report documentation effectiveness through ticket-deflection rates, targeting reduction of "how do I" Discovery tickets from 38% to <20% of PrismCore volume within 3 months of knowledge base launch.
AI Implementation & Ticket Automation
  • Develop and deploy an AI phone agent to automatically field and triage inbound support calls - operational by November 30, 2026 (90-day probation KPI).
  • Contribute to the development of AI web support agents for customer self-service ticket creation and resolution.
  • Partner on Jira workflow redesign: AI-assisted ticket creation, SLA aging alerts, ticket-aging dashboard visibility, and a canned-response library to reduce manual handling.
  • Apply root-cause and problem-management skills to recurring defect patterns (e.g., product-key errors, reporting/tax defects, integration bugs) to eliminate repeat ticket volume at the source - targeting 50% reduction in escalated ticket volume within 3 months of root-cause remediation.
  • For accounts with recurring integration or configuration issues, proactively review setups and recommend preventive changes.
Cross-Functional Partnership & Mentorship
  • Act as a liaison with Development and Product on escalations, building consensus and driving follow-through without direct authority.
  • Advise clients on configuration and integration best practices during onboarding or major changes - proactively, not only in response to submitted tickets.
  • Mentor Support Analysts on troubleshooting methodology, root-cause discipline, and ticketing/Agile best practices.
  • Report progress on knowledge-base coverage, AI agent deployment, and automation initiatives to CS leadership on a periodic cadence.
Qualifications (Required)
  • 3+ years of application support experience in a SaaS, ERP, or complex software environment, with a demonstrated track record of root-cause analysis and problem resolution - not just ticket closure.
  • Demonstrated experience with knowledge management systems (Confluence or equivalent): content architecture, article authoring, and structured documentation practices.
  • Working proficiency with Jira (or equivalent issue-tracking platform), including workflow configuration, automation rules, and reporting/dashboard creation.
  • Sound understanding of API and web services technologies, database concepts, and email technology troubleshooting.
  • Demonstrated ability to work cross-functionally with Development, Product, and leadership stakeholders - influencing outcomes without direct authority.
  • Strong written and verbal communication skills, including the ability to present technical concepts to both technical and non-technical audiences (webinars, postmortems, executive updates).
  • Willingness and ability to work with AI tools in daily workflows; commitment to building AI proficiency as a core competency of the role.
Preferred Qualifications
  • Direct experience with Prism product suite (PrismCore, PrismWeb, PrismRBS, Ratex, or Prism Mobile).
  • Prior experience in a Problem Management, Customer Reliability Engineer, or Technical Support Engineer role with explicit root-cause/systems-thinking responsibilities.
  • Hands-on experience building or configuring AI agents, chatbots, or automated triage systems (any platform).
  • Experience with Agile/Scrum methodologies in a support or development-adjacent context.
  • Familiarity with higher-education retail, campus ERP, or Point of Sale/eCommerce environments.
  • Experience capturing institutional or tribal knowledge from subject-matter experts and converting it into structured, searchable documentation or training materials.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

FacebookInstagram

View All Harris Computer Systems Jobs

Apply