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Remote Tagalog Call Center Jobs in Washington (NOW HIRING)

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

This is a remote opportunity. The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center employees. The Maine State-based Marketplace (ME SBM) project provides ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ...

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Remote Tagalog Call Center information

What is a remote Tagalog call center?

A Remote Tagalog Call Center is a customer service operation where agents who are fluent in Tagalog work from home or another remote location to handle calls, emails, or chats. These agents assist Tagalog-speaking customers with inquiries, technical support, or other services, often on behalf of companies based in different countries. Remote call centers allow businesses to provide support in the Tagalog language without requiring a physical office, offering flexibility for both employers and employees. This setup is especially beneficial for reaching Filipino clients or customers who prefer to communicate in their native language.

What is the difference between Remote Tagalog Call Center vs Remote Customer Service Representative?

AspectRemote Tagalog Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, possibly bilingual in TagalogCustomer service skills, sometimes specific product knowledge
Work EnvironmentHome-based call center setup, headset, computerHome or office, computer and phone required
Industry UsageCall centers serving Filipino or international clientsVarious industries including retail, tech, healthcare
Search & Comparison IntentFocus on Filipino language support, remote call center jobsGeneral customer service roles, remote work opportunities

The Remote Tagalog Call Center primarily involves handling customer inquiries via phone in Tagalog, often for international or Filipino clients. In contrast, a Remote Customer Service Representative may handle a broader range of customer interactions across various industries, not necessarily in Tagalog. Both roles require strong communication skills and basic technical setup, but the language requirement and industry focus distinguish them.

What are the key skills and qualifications needed to thrive as a remote Tagalog call center agent?

To thrive as a Remote Tagalog Call Center Agent, you need fluency in Tagalog and English, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Excellent listening skills, patience, and problem-solving abilities help agents build rapport and resolve customer issues efficiently. These skills are crucial for providing high-quality support, ensuring customer satisfaction, and maintaining a positive company reputation in a remote work environment.

What are some common challenges faced by remote Tagalog call center agents, and how can they be managed effectively?

Remote Tagalog Call Center agents often face challenges such as maintaining clear communication without face-to-face cues, managing time zones if handling international clients, and staying motivated in a home-based environment. To manage these, agents should establish a dedicated workspace, use active listening skills, and regularly communicate with their supervisors and teammates through virtual meetings. Leveraging collaboration tools and adhering to set schedules also help maintain productivity and foster a sense of team connection.
What are the most commonly searched types of Tagalog Call Center jobs in Washington? The most popular types of Tagalog Call Center jobs in Washington are:
What are popular job titles related to Remote Tagalog Call Center jobs in Washington? For Remote Tagalog Call Center jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Tagalog Call Center jobs in Washington look for? The top searched job categories for Remote Tagalog Call Center jobs in Washington are:
What cities in Washington are hiring for Remote Tagalog Call Center jobs? Cities in Washington with the most Remote Tagalog Call Center job openings:
Remote Tagalog Call Center jobs near you
Infographic showing various Remote Tagalog Call Center job openings in Washington as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Manager, Call Center Operations

Mosaic Pharmacy

Sterling, VA • Remote

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description

Manager, Call Center Operations 

Mosaic Pharmacy Service 

Fully Remote (US)     Patient Enrollment and Contact Center 


Company Overview 

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans. 


RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives. 


How You'll Make a Difference 

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve. 


Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home. 


What You'll Do 

  • Oversee inbound and outbound call center operations across phone, digital, and chat channels. 
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals. 
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed. 
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels. 
  • Serve as the escalation point for complex patient or staff issues. 
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience. 
  • Support hiring, onboarding, and ongoing training activities for the team. 
  • Drive continuous improvement initiatives across workflows, tools, and processes. 
  • Prepare and present performance reports to leadership. 


Compensation 

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity. 


Benefits 

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include: 

  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium 
  • A Health Savings Account with company contributions 
  • A 401(k) retirement plan with an employer match 
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available 
  • An Employee Assistance Program and a benefits Customer Advocate service 
  • Paid time off and paid company holidays 
  • Company-provided laptop and phone to support remote work 
  • Support for professional development and training 

What We're Looking For
Required 

  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors. 
  • Strong understanding of call center KPIs, workforce management, and operational metrics. 
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors. 
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help. 
  • Dedicated, distraction free home working environment.  
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.  
  • Will report to the VP, Member Engagement  
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship. 

Preferred 

  • Healthcare, pharmacy, or insurance call center experience. 
  • Experience leading a remote-first or hybrid call center team. 


Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.   


Equal Employment Opportunity 

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 


Recruitment Fraud Notice 

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps. 

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