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Systems Engineer - Government Services

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. 

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency.  Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. 

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. 

Position Summary

As a Systems Engineer, you will play a crucial role in designing, implementing, and maintaining complex IT systems and infrastructure solutions for government agencies. Your expertise will contribute to the efficient and secure operation of critical systems that support essential governmental functions.

Key Responsibilities

System Design and Architecture:

• Collaborate with government stakeholders to gather requirements and understand system needs.

• Design and architect scalable and reliable IT systems, taking into consideration security, performance, and regulatory compliance.

Implementation and Deployment:

• Configure, install, and deploy hardware and software components of IT systems.

• Collaborate with cross-functional teams to ensure successful integration and interoperability of various system components.

• Monitor and troubleshoot deployment issues, ensuring timely resolution.

Infrastructure Management:

• Manage and maintain servers, networks, storage systems, and other IT infrastructure components.

• Implement and enforce security measures, including firewalls, encryption, and access controls, to protect sensitive government data.

System Maintenance and Upgrades:

• Perform regular system maintenance tasks, including updates, patches, and hardware upgrades.

• Plan and execute system migrations and upgrades to ensure minimal disruption to government operations.

Performance Optimization:

• Monitor system performance and identify bottlenecks or areas for improvement.

• Implement strategies to optimize system performance and ensure efficient resource utilization.

Security and Compliance:

• Ensure systems adhere to relevant security standards, policies, and regulations (e.g., FISMA, NIST).

• Conduct security assessments and vulnerability scans, and implement necessary safeguards.

Documentation and Reporting:

• Create and maintain comprehensive documentation, including system designs, configurations, and operational procedures.

• Generate regular reports on system health, performance, and security status for government stakeholders.

Problem Solving and Troubleshooting:

• Diagnose and resolve complex technical issues related to hardware, software, and network components.

• Provide timely and effective troubleshooting support to government personnel.

Project Management:

• Manage project timelines, deliverables, and resources to ensure successful completion of IT projects.

• Communicate project updates and status to both technical and non-technical stakeholders.

Qualifications

• Proven experience working as a Systems Engineer or related role, with a focus on designing and managing complex IT systems.

• In-depth knowledge of system architecture, networking, security, and virtualization technologies.

• Familiarity with government IT regulations, such as FISMA, NIST, and FedRAMP.

• Strong proficiency in system administration, scripting, and automation (e.g., PowerShell, Python).

• Experience with cloud technologies (e.g., AWS, Azure, GCP) and hybrid cloud environments.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong communication and collaboration skills, with the ability to work effectively with government stakeholders and cross-functional teams.

• Relevant certifications (e.g., CISSP, CompTIA Security+, Microsoft Certified: Azure Solutions Architect) are a plus.

• U.S. citizenship and the ability to obtain and maintain security clearances as required by government contracts.

Physical Requirements

• Sitting: Ability to be able to sit for long periods of time.

• Lifting: Ability to lift equipment and or tools up to 20 pounds.

• Manual dexterity: Hand-eye coordination and manual dexterity to operate equipment and perform tasks such as assembling or disassembling machinery or devices.

• Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.

• Hearing: Normal or corrected hearing to communicate with colleagues or customers.

• Agility: Agile and able to work in tight spaces such as server rooms, data centers, or other.

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