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For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

New Season operates a number of nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives. We take great pride in treating our patients with dignity and respect in each phase of their treatment experience.

We are looking for a Telecounselor Associate to serve the community with our team.

Reports to: Telecounseling Supervisor

Job Code: 155

Department: Telecounseling

FLSA: Non-exempt

Direct Reports: 0

Job Summary:

Telecounselors provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. Telecounselors work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being. All telecounselors are responsible for completion of all patient, program and state related clinical documentation. Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

Essential Functions:

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one on one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect and exploitation as required.
• Reports patient grievances as required.
• Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
• Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region or corporate leadership.

Minimum Qualifications:

• Education/Licensure/Certification: Qualified candidates will have a Master's degree in a Human Services related field and be a current Florida Registered Mental Health Counselor Intern under active supervision with the ability to obtain unrestricted Florida licensure within 2 years of hire. Candidates will have at least 1 year of counseling experience.
• Required Knowledge: Master-level knowledge
• Experience Required: Knowledge and experience in Substance Abuse and/or Telecounseling Services is preferred.
• Skill and Ability: Must possess excellent interpersonal, communication and technological skills, be able to multitask, work independently, prioritize, and be dependable and reliable

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.

Talking: Ability to communicate with patients and fellow employees.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movement such as standing, walking and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Employees in the office environment must have the:

• Ability to operate in an open work area with moderate everyday noise.
• Ability to perform other duties as required.

The position may be eligible to work remotely. In the remote telecommuting environment, the employee must have the:

• Ability to operate in a private workspace with a door that closes and locks.
• Ability to secure all work in a locking drawer or cabinet.
• Ability to travel occasionally to treatment center for training.
• Ability to perform other duties as required.

Mental Activities:

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability: Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and maintain confidentiality.

Mathematics Ability: Basic mathematics skills required.

Be able to communicate fluently in English, second language proficiency helpful.

Cynthia Richards