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Remote Southwest Airlines Ramp Agent Jobs in Michigan

Senior Software Engineer

Allen Park, MI · On-site +1

$113K - $192K/yr

... remote state management and CI/CD-driven plan/apply workflows. Preferred Qualifications * Master ... Experience with LLM orchestration frameworks (e.g., LangChain, LlamaIndex) and multi-agent ...

Remote Southwest Airlines Ramp Agent information

What is a Remote Southwest Airlines Ramp Agent?

Remote Southwest Airlines Ramp Agents are responsible for handling aircraft on the ground at airports, including loading and unloading baggage, guiding planes during arrival and departure, and ensuring safety procedures are followed. While traditional ramp agents work physically on the airport ramp, a 'remote' ramp agent may refer to someone who coordinates or supports ramp operations from an offsite location, often using technology to assist in logistics, communication, and problem-solving. These agents play a key role in keeping flights on time and ensuring the safe transport of luggage and cargo. They must work closely with other airport and airline personnel, maintain safety standards, and sometimes handle customer inquiries related to baggage. Good communication and attention to detail are essential for this role.

How does a Remote Southwest Airlines Ramp Agent typically communicate and coordinate with on-site ground crews during flight operations?

As a Remote Ramp Agent with Southwest Airlines, you will rely heavily on digital communication tools, such as radios, specialized software, and video feeds, to coordinate with on-site ground crews. Effective collaboration is crucial for ensuring the safe and timely handling of baggage, cargo, and aircraft marshaling. You'll participate in regular virtual briefings, share updates on flight statuses, and promptly address any operational issues that arise. This role requires strong communication skills and the ability to work efficiently as part of a dispersed team to maintain Southwest's high safety and service standards.

What are the key skills and qualifications needed to thrive as a Remote Southwest Airlines Ramp Agent, and why are they important?

To thrive as a Southwest Airlines Ramp Agent, you need physical stamina, teamwork skills, and knowledge of ground operations, typically supported by a high school diploma or equivalent. Familiarity with baggage handling systems, aircraft loading equipment, and radio communication tools is necessary. Strong attention to detail, problem-solving ability, and effective communication help you excel in fast-paced, safety-sensitive environments. These skills ensure efficient, safe aircraft turnaround and a positive experience for passengers and crew.

What is the difference between Remote Southwest Airlines Ramp Agent vs Remote Airline Customer Service Agent?

AspectRemote Southwest Airlines Ramp AgentRemote Airline Customer Service Agent
CredentialsTypically requires airport-specific certifications, safety training, and sometimes a valid driver’s licenseRequires customer service experience, communication skills, and sometimes airline-specific training
Work EnvironmentPrimarily on-site at airports, handling baggage, aircraft marshalling, and safety proceduresRemote, handling customer inquiries, reservations, and support via phone or chat
Employer & Industry UsageUsed by airlines like Southwest for ground operations at airportsUsed by airlines for customer support roles, often remote

The main difference is that Remote Southwest Airlines Ramp Agents work on-site at airports performing ground handling tasks, while Remote Airline Customer Service Agents work remotely assisting passengers with reservations and inquiries. Both roles require airline-specific knowledge but differ significantly in work environment and daily responsibilities.

Is a remote Southwest Airlines ramp agent a good job?

A ramp agent at Southwest Airlines is typically an on-site role involving aircraft loading, baggage handling, and safety procedures, and it is not performed remotely. The job offers physical activity, teamwork, and shift work, often requiring safety certifications and physical fitness. It can provide steady employment with benefits but may involve irregular hours and physical demands.

What are the most commonly searched types of Southwest Airlines Ramp Agent jobs in Michigan?

The most popular types of Southwest Airlines Ramp Agent jobs in Michigan are:

What cities in Michigan are hiring for Remote Southwest Airlines Ramp Agent jobs?

Cities in Michigan with the most Remote Southwest Airlines Ramp Agent job openings:

Identity Platform Engineering Manager

Ford Motor Company

Dearborn, MI • On-site, Remote

$132K - $250K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago


Ford Motor Company rating

7.6

Company rating: 7.6 out of 10

Based on 527 frontline employees who took The Breakroom Quiz

11th of 45 rated automakers


Job description

We are seeking an Identity Platform Engineering Manager to help define and drive the future of digital trust across Ford's global ecosystem. This leader will shape the strategy, engineering, and operations of Ford's Identity and Access Management platform across workforce, dealer, supplier, customer, workload, and emerging AI agent identities.

Reporting to the Senior Director, Global Head of Identity and Access Management, this role begins as a highly strategic individual contributor with broad enterprise influence and an expectation to build and lead a global platform engineering team.

This is a unique opportunity to secure and enable every interaction across employees, dealers, suppliers, customers, applications, workloads, connected vehicles, and AI-powered systems.

You'll have... 

  • Bachelor's degree in Computer Science, Engineering, Cybersecurity, or related field OR a combination of education and experience

  • 10+ years of experience designing, building, or leading enterprise-scale Identity and Access Management platforms.

    • Strong experience with Microsoft Entra ID, Azure AD, and Google Cloud IAM.

    • Deep expertise across multiple identity disciplines including: 

      • Identity Governance & Administration (IGA)

      • Customer Identity & Access Management (CIAM)

      • Privileged Access Management (PAM)

      • Authentication & Federation

      • Workload Identity & Agent Identity

      • Access Management

    • Experience leading large-scale enterprise transformation programs.

    • Strong understanding of Zero Trust architecture and modern identity security principles.

    • Expertise with modern identity standards including OAuth 2.0, OpenID Connect, FIDO2, SAML, SPIFFE, Cedar, OPA, AuthZEN, or related technologies.

    • Experience leveraging AI and automation to improve engineering, operations, and security outcomes.

    • Strong executive communication and stakeholder management skills.

    • Manage global teams that provide 24/7 incident response.

    • Travel: 10-15% to Ford offices in Dearborn, Michigan.

Even better, you may have...

  • Experience securing AI agents, autonomous systems, or machine identities.

  • Experience with GitHub, Cloud Build, Tekton, SonarQube, Cycode, 42Crunch, FOSSA, or similar DevSecOps platforms.

  • Experience implementing Infrastructure as Code and CI/CD pipelines.

  • Experience leading globally distributed engineering organizations.

  • Familiarity with Site Reliability Engineering practices and operational excellence frameworks.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time. 
For a detailed look at our benefits, click here: https://fordcareers.co/LL6
This position is a range of salary grade LL6 | $132,800 - $250,800

SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MI-in which case we request on-site presence up to 4 days a week.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Remote 
#LI-AH1

What you'll do...

Shape Ford's Identity Strategy

  • Define and execute Ford's enterprise Identity and Access Management strategy and multi-year roadmap. 

  • Establish identity as a foundational platform that enables business growth, customer experiences, and digital innovation. 

  • Drive Zero Trust adoption across workforce, dealer, supplier, customer, workload, and AI agent ecosystems. 

  • Partner with cybersecurity, privacy, compliance, and technology leaders to strengthen enterprise resilience through identity-centric controls. 

  • Influence the future of identity security across Entra ID, Google Cloud Platform, and emerging cloud-native identity architectures.

Lead AI-Powered Identity Innovation

  • Define Ford's approach to securing AI agents, autonomous systems, and machine-to-machine identities. 

  • Implement AI-assisted identity lifecycle management, access governance, certification campaigns, and risk-based decisioning. 

  • Drive adoption of AI-enabled engineering practices including code generation, automated testing, vulnerability remediation, and intelligent observability. 

  • Establish governance frameworks that enable responsible and secure use of AI across identity platforms. 

  • Identify opportunities to automate manual processes and improve self-service experiences through intelligent automation.

Build and Modernize Identity Platforms

  • Lead modernization of Ford's identity platforms using cloud-native architectures, APIs, automation, and platform engineering practices. 

  • Manage engineering team responsible for 24/7 global operations for various Identity and Access Management Platforms and Products delivering always on customer experiences.

  • Deliver secure, scalable, and highly available identity services for employees, partners, suppliers, dealers, and customers. 

  • Drive Site Reliability Engineering practices focused on resiliency, observability, availability, and operational excellence. 

  • Improve engineering velocity through automation, Infrastructure as Code, CI/CD, and AI-assisted development workflows. 

  • Partner across enterprise technology teams to integrate identity capabilities into Ford's digital platforms.

Build High-Performing Teams

  • Recruit, develop, and mentor world-class engineers, architects, and technical leaders. 

  • Foster a culture of accountability, innovation, inclusion, and continuous improvement.

  • Communicate strategy, outcomes, risks, and opportunities to executive leadership. 

  • Build strong relationships across business, security, compliance, and technology organizations. 

  • Lead through complexity while maintaining focus on measurable business outcomes.


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