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Remote Solidworks Jobs in Reading, PA (NOW HIRING)

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Remote Solidworks information

See Reading, PA salary details

$12

$28

$39

How much do remote solidworks jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote solidworks in Reading, PA is $28.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $32.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote SolidWorks designer?

To excel as a Remote SolidWorks Designer, you need strong proficiency in 3D CAD modeling, mechanical design principles, and typically a degree in engineering or a related field. Expertise in SolidWorks software, knowledge of PDM systems, and relevant certifications like CSWP (Certified SolidWorks Professional) are commonly required. Excellent communication, time management, and problem-solving skills help you collaborate remotely and deliver high-quality designs on schedule. These abilities ensure precise, efficient project completion while effectively working with distributed teams and meeting client expectations.

What are some common challenges faced by remote SolidWorks professionals and how can they be addressed?

Remote SolidWorks professionals often encounter challenges such as communication gaps with design teams, managing large file transfers, and ensuring data security. To address these issues, it's important to establish clear communication channels using project management and collaboration tools, utilize cloud-based platforms for storing and sharing files, and follow best practices for secure data handling. Additionally, setting regular check-ins and leveraging screen-sharing can help maintain alignment and address design feedback efficiently.

What are the qualifications to get a remote SolidWorks job?

The qualifications necessary for SolidWorks jobs vary based on the job position. Many remote professionals utilize the SolidWorks program to develop software elements or perform draft or engineering work. Designers may only need a technical degree or a bachelor’s degree in industrial design, while other positions often require a master’s degree in engineering or a similar field. Experience with a cloud-based environment and a background in industrial engineering is often beneficial. People in this position often work from home or off-site full time. A remote SolidWorks professional should be able to operate independently and have good communication skills to update the on-site team.

What is the difference between Remote Solidworks vs Remote CAD Designer?

AspectRemote SolidworksRemote CAD Designer
Required CredentialsSolidworks certification, CAD experienceCAD software proficiency, portfolio
Work EnvironmentDesign and engineering teams, remote collaborationDesign projects, client communication
Industry UsageManufacturing, engineering, product designArchitecture, product development, engineering

Remote Solidworks specialists focus on creating detailed 3D models and engineering drawings using Solidworks software, often within manufacturing or engineering industries. Remote CAD Designers may work with various CAD tools and handle broader design tasks across multiple industries. While both roles require CAD proficiency and remote work setup, Remote Solidworks roles are more specialized in mechanical design, whereas Remote CAD Designers may have a wider scope of design responsibilities.

More about Remote Solidworks jobs

What are the most commonly searched types of Solidworks jobs in Reading, PA?

The most popular types of Solidworks jobs in Reading, PA are:

What are popular job titles related to Remote Solidworks jobs in Reading, PA?

For Remote Solidworks jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Remote Solidworks jobs in Reading, PA look for?

The top searched job categories for Remote Solidworks jobs in Reading, PA are:

What cities near Reading, PA are hiring for Remote Solidworks jobs?

Cities near Reading, PA with the most Remote Solidworks job openings:

Remote Solidworks jobs near you
Infographic showing various Remote Solidworks job openings in Reading, PA as of August 2026, with employment types broken down into 1% Internship, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,851 per year, or $28.8 per hour.

Customer Success Agent

SYNERGIS TECHNOLOGIES, LLC

Quakertown, PA • Remote

$15.75 - $21.25/hr

Full-time

Posted 12 days ago

Job description

Position SummaryThe Customer Success Agent (CSA) is responsible for delivering exceptional technical support and customer service to Adept customers throughout the customer lifecycle. Acting as the primary technical resource for support requests, the CSA diagnoses, troubleshoots, and resolves issues involving Adept software, Microsoft Windows Server environments, Microsoft SQL Server, IIS, authentication services, engineering applications, and related infrastructure.
The CSA partners closely with Customer Success Managers (CSMs), Quality Assurance, Product Management, Development, Professional Services, and Sales to ensure customer issues are resolved efficiently while continuously improving the customer experience. In addition to technical support, the CSA contributes to product quality through testing, documentation, and knowledge sharing.
This position requires strong technical aptitude, excellent communication skills, and a customer-first mindset. The CSA participates in an after-hours on-call rotation providing 24x7 support for critical customer issues in accordance with company support policies and customer service level agreements (SLAs).
Essential AccountabilitiesTimeResponsibilityDescription65%Customer Technical SupportProvide world-class technical support to Adept customers through phone, email, remote sessions, and ticketing systems.25%Quality Assurance & Technical ValidationAssist with software testing, issue replication, and validation of product fixes.5%Documentation & Knowledge ManagementCreate and maintain technical documentation and customer knowledge resources.5%Professional Services & Additional ResponsibilitiesSupport customer events, training, and other departmental initiatives. Essential Duties & Responsibilities1. Customer Technical Support (65%)
Serve as the primary point of contact for customer technical support by:
  • Responding to customer requests through phone, email, web, and support ticket systems.
  • Diagnosing and resolving issues involving:
    • Adept Desktop and Web applications
    • Microsoft Windows Server
    • Microsoft SQL Server
    • IIS
    • Authentication (Active Directory, LDAP, SSO)
    • CAD integrations (AutoCAD, Inventor, SOLIDWORKS, etc.)
    • File management, document lifecycle, and engineering workflows
  • Managing customer cases using Salesforce and Atlassian Jira while maintaining accurate documentation and timely updates.
  • Prioritizing and resolving incidents according to defined service level agreements.
  • Escalating complex technical issues to Engineering or Product Management when appropriate.
  • Performing remote troubleshooting sessions to identify root causes and implement corrective actions.
  • Restoring customer confidence through professional, timely, and effective communication.
  • Following established troubleshooting procedures while documenting resolutions for future reference.
  • Participating in regular team meetings, case reviews, and continuous improvement initiatives.
  • Building strong customer relationships through professionalism, responsiveness, and technical expertise.

24x7 On-Call Support
  • Participate in a rotating after-hours on-call schedule providing 24 hours per day, 7 days per week support for customer issues.
  • Respond to emergency support requests within established response time objectives.
  • Coordinate with Development, Product Management, and leadership during critical customer outages.
  • Ensure timely communication and resolution of after-hours production incidents.
  • Participate in weekend, holiday, and overnight support rotations as assigned.

2. Quality Assurance & Technical Validation (25%)
Improve product quality by:
  • Reproducing customer-reported defects in controlled environments.
  • Maintaining virtual test environments.
  • Installing, configuring, and upgrading Adept software.
  • Restoring and managing Microsoft SQL Server databases.
  • Configuring IIS websites and application pools.
  • Installing and configuring SSL certificates.
  • Testing software fixes and verifying defect resolution.
  • Logging defects and enhancement requests in Jira with complete reproduction steps.
  • Collaborating closely with Development and Product Owners to improve product stability and usability.

3. Documentation & Knowledge Management (5%)
Support customer success by developing technical resources including:
  • Knowledge Base articles
  • Technical Bulletins
  • Installation Guides
  • Troubleshooting Guides
  • Best Practice documentation
  • Internal Support Procedures
Additionally:
  • Review existing documentation for technical accuracy.
  • Document recurring issues and proven solutions.
  • Share technical knowledge with teammates to improve overall support effectiveness.

4. Professional Services & Additional Responsibilities (5%)
  • Support customer conferences, and training events.
  • Assist Customer Success Managers during customer implementations when required.
  • Participate in product demonstrations and internal technical training.
  • Cross-train with other Customer Success team members.
  • Perform additional duties as assigned.
 Knowledge, Skills & AbilitiesExperience
  • Minimum of 3 years supporting enterprise software applications.
  • Experience supporting PDM, PLM, Document Management, CAD, or Engineering software preferred.
  • Experience working directly with external customers in a technical support environment.
Technical Knowledge
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Active Directory
  • SSL Certificates
  • Networking fundamentals (DNS, TCP/IP, Firewalls)
  • Windows Desktop operating systems
  • Virtualization technologies (VMware, Hyper-V)
  • CAD applications such as AutoCAD, Inventor, or SOLIDWORKS
  • Document Management or Product Data Management systems
Experience with the following is highly desirable:
  • Salesforce
  • Atlassian Jira
  • Azure Active Directory / Entra ID
  • LDAP
  • SAML / Single Sign-On
  • PowerShell
  • OpenSearch
Communication
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Professional, patient, and customer-focused demeanor.
  • Strong documentation skills.
Problem Solving
  • Strong analytical and troubleshooting abilities.
  • Ability to independently identify root causes and develop effective solutions.
  • Ability to manage multiple priorities while maintaining attention to detail.
  • Sound judgment regarding escalation and prioritization.
Teamwork
  • Demonstrated ability to collaborate across departments.
  • Positive attitude with a willingness to mentor and share knowledge.
  • Strong organizational and time management skills.
Flexibility
  • Willingness to participate in rotating evening, weekend, holiday, and overnight on-call schedules.
  • Ability to occasionally work outside normal business hours to support customer emergencies and planned maintenance activities.
 Working ConditionsConditionPercentageIndoor Office Environment100%InternetEthernet, Hi-Speed Internet ServicesOutdoor Work0%TravelUp to 10% (occasionally for customer meetings, training, or conferences)Noise ExposureMinimalHazard ExposureMinimalNo unusual physical requirements.
 Key Working RelationshipsInternal
  • Customer Success Managers
  • Customer Success Specialists
  • Customer Success Agents
  • Development
  • Quality Assurance
  • Product Management
  • Sales
External
  • Customers
  • Customer IT Administrators
  • System Administrators
  • Engineering Managers
  • CAD Administrators
  • Adept Administrators
 Success MeasuresA successful Customer Success Agent consistently demonstrates:
  • High customer satisfaction (CSAT)
  • Timely response and resolution of support cases
  • Effective management of assigned ticket backlog
  • Accurate case documentation
  • Strong collaboration across departments
  • High-quality technical documentation
  • Meaningful contributions to product quality through testing and issue validation
  • Dependable participation in the 24x7 on-call support rotation
  • Continuous technical learning and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation, sexual identity or handicap.

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