US Advisors is seekingย
Call Center Representatives (based in Florida or Texas)ย to support a federal law enforcement client in aย 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our clientโs operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.ย
Responsibilities - Answer and track high-volume inbound calls in a federal contact center
- Document calls and prepare detailed reports in government systems
- Conduct database andย open-source intelligence (OSINT) research
- Route and escalate calls according to operational procedures
- Maintain accuracy while handlingย sensitive or law-enforcement related information
- Other duties, as assignedย
Requirements Required: - 3+ years of call center or contact center experience ย
- Associates Degreeย
- Proven ability to multitask simultaneously communicating and inputting dataย
- Strong written and verbal communication skillsย
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.ย
- Experience in handling sensitive informationย
- Ability to work in a 24/7 operational environment, including nights and weekends
Preferred: - Experience operating inย federal, DHS, ICE, or law enforcement environments.
- Prior experience supporting contact/call center environments.
- Experience with 24/7 operational environments.
Compensation The expected hourly rate is $21- $23
Additional Information - Client:ย Federal law enforcement agency
- Clearance Requirement:ย Must be eligible for Public Trust clearance
- Work Schedule:ย Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
- Start Date:ย Immediate upon background approval
About US Advisors US Advisors is a professional services firm providingย
mission support, analytics, and compliance solutionsย to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaborationโand weโre looking for professionals who bring those same qualities to every project.
Equal Employment Opportunity Statement US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.