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Remote Solar Call Center Jobs in Oregon (NOW HIRING)

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Remote Solar Call Center information

What are the key skills and qualifications needed to thrive as a Remote Solar Call Center Representative, and why are they important?

To thrive as a Remote Solar Call Center Representative, you need strong communication skills, sales acumen, and a basic understanding of solar energy concepts, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and potentially solar-specific platforms is usually required. Exceptional listening skills, resilience, and the ability to build rapport remotely help individuals stand out in this role. These skills are critical for effectively educating customers, generating leads, and driving successful sales conversions in a competitive remote environment.

What is the difference between Remote Solar Call Center vs Remote Solar Sales Representative?

AspectRemote Solar Call CenterRemote Solar Sales Representative
CredentialsBasic customer service skills, sometimes industry-specific trainingSales experience, knowledge of solar products, certifications often preferred
Work EnvironmentCall center setting, team-based, remoteRemote, client-facing, sales-focused
Employer & Industry UsageSolar companies, energy providers, call centersSolar companies, renewable energy firms, sales agencies
Search & Comparison IntentCustomer service, support roles in solar industrySales roles, lead generation, client acquisition in solar sector

The Remote Solar Call Center primarily involves customer support and service tasks within a call center environment, focusing on assisting customers with inquiries. In contrast, the Remote Solar Sales Representative actively promotes and sells solar products, requiring sales skills and industry knowledge. Both roles are remote and industry-specific but differ in their core responsibilities and skill sets.

How does a remote solar call center agent collaborate with installation teams and other departments to ensure a seamless customer experience?

As a remote solar call center agent, you'll regularly coordinate with installation teams, sales representatives, and technical support staff to address customer inquiries and resolve issues efficiently. Communication is typically managed through CRM platforms, email, and scheduled virtual meetings. This collaborative approach ensures that customers receive accurate information and timely updates throughout the solar installation process. Building strong cross-departmental relationships is key to delivering a positive customer experience and can also open pathways for professional growth within the company.

What is a Remote Solar Call Center?

A Remote Solar Call Center is a customer service or sales operation where agents work from remote locations to handle inquiries, provide information, and set appointments related to solar energy products and services. These call centers support solar companies by answering customer questions, educating potential clients about solar options, and assisting with scheduling consultations. The remote setup allows agents to work from home or other offsite locations, offering flexibility while still maintaining high-quality customer service. This model helps solar companies reach a wider audience and efficiently manage customer communications.
What are popular job titles related to Remote Solar Call Center jobs in Oregon? For Remote Solar Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Solar Call Center jobs in Oregon look for? The top searched job categories for Remote Solar Call Center jobs in Oregon are:
What cities in Oregon are hiring for Remote Solar Call Center jobs? Cities in Oregon with the most Remote Solar Call Center job openings:
Remote Solar Call Center jobs near you
Call Center Specialist (remote in Oregon)

Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc

Portland, OR • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary - starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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