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CBIZ Talent and Compensation Solutions

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Software Support Analyst

Phoenix, AZ · Remote

$55K - $65K/yr

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote Software Support Analyst. The preferred location of the candidate would be in Arizona. Position Overview ...

Samprasoft

software packager

Scottsdale, AZ · Remote

Experience with Remote Support technologies such as Remote Desktop (Microsoft) and VNC. Experience with enterprise-wide rollouts of new operating systems and software. Understand basic networking ...

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How much do remote software jobs pay per year?

As of May 28, 2026, the average yearly pay for remote software in Phoenix, AZ is $111,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $129,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Software Engineer, and why are they important?

To thrive as a Remote Software Engineer, you need strong programming skills, problem-solving abilities, and a relevant degree or equivalent experience in computer science or software development. Familiarity with version control systems like Git, cloud platforms, and collaboration tools such as Slack or Jira is typically required. Excellent communication, self-motivation, and time management are crucial soft skills for remote teamwork and productivity. These competencies ensure effective project delivery, seamless remote collaboration, and adaptability to dynamic technical environments.

How do remote software developers typically collaborate effectively with their teams despite not sharing a physical workspace?

Remote software developers rely heavily on digital collaboration tools such as version control systems, video conferencing, and project management platforms to stay connected with their teams. Regularly scheduled stand-up meetings, code reviews, and clear documentation are essential to ensure everyone is aligned and projects progress smoothly. While remote work offers flexibility, it also requires strong communication skills and self-discipline to manage tasks and deadlines independently. Teams often establish clear guidelines and use asynchronous communication to accommodate different time zones, helping maintain productivity and a sense of teamwork.

What are remote software jobs?

Remote software jobs are positions in the technology sector where professionals work from locations outside the traditional office, typically from home or anywhere with internet access. These roles involve designing, developing, testing, or maintaining software applications and can include titles like software developer, engineer, or QA tester. Remote software jobs offer flexibility and often require strong communication skills and self-motivation. Companies use collaborative tools and platforms to manage workflow and team interactions for remote employees.
What are the most commonly searched types of Software jobs in Phoenix, AZ? The most popular types of Software jobs in Phoenix, AZ are:
What are popular job titles related to Remote Software jobs in Phoenix, AZ? For Remote Software jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Software jobs in Phoenix, AZ look for? The top searched job categories for Remote Software jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Remote Software jobs? Cities near Phoenix, AZ with the most Remote Software job openings:
Remote Software jobs near you
Infographic showing various Remote Software job openings in Phoenix, AZ as of May 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 10% In-person, and 90% Remote job distribution, with an average salary of $111,052 per year, or $53.4 per hour.

Software Support Analyst

CBIZ Talent and Compensation Solutions

Phoenix, AZ • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote Software Support Analyst. The preferred location of the candidate would be in Arizona.


Position Overview

The Software Support Analyst serves as the first point of contact for end users, delivering timely, high-quality technical support and customer service across proprietary software and may handle some hardware or system-related issues. This role is responsible for diagnosing, resolving, and documenting incidents while ensuring clear communication, proper escalation, and consistent follow-up to maintain user satisfaction and operational efficiency.


Responsibilities

  • Provide excellent customer service for all support queries and adhere to all service management principles.
  • Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ticketing system, for issues related to desktop software, hardware, and peripherals.
  • Work within the ticketing system to create detailed work logs and technical documentation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine and provide the best solutions based on the issues as diagnosed and details provided by the customer.
  • Escalate unresolved calls/tickets to the Senior Analysts and Supervisor as needed. As well as setting customer expectations for follow-up (i.e., when to expect follow-up contact and by whom).
  • Take ownership of user problems, follow up on the status of problems on behalf of the user, and communicate progress promptly.
  • Creating user accounts, resetting passwords, assigning security rights, database maintenance & support, and other duties as assigned.


Qualifications

  • Previous IT Service Desk or Call Center experience.
  • Bachelor’s degree in an IT related field or equivalent experience.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Ability to handle and self-prioritize workload to ensure needs are met.
  • Ability to maintain and produce user and troubleshooting documentation for technical and non-technical end users.
  • Strong problem-solving and analytical skills are required.
  • Excellent communication skills and phone etiquette.
  • Incident Management experience – Managing incidents, including business expectations and communication.
  • Knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and up, and Office 365/Microsoft Dynamics.
  • Knowledge of CRM-based platforms.


Travel

  • This role might require limited travel to corporate events that help promote engagement and learning for our corporate team members.


Annual base salary: $55,000-$65,000 - overtime eligible.


Only qualified Arizona candidates will be considered.


Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.