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Remote Side Jobs in Randolph, MA (NOW HIRING)

Breaktime Media

Marketing Coordinator (Remote)

Boston, MA · Remote

$40K - $52K/yr

This individual will help to scale the company's brand presence and reputation, assist the B2C side of the business through campaign support and community management, and generate leads for the B2B ...

Horizontal Talent

Senior Optimizely CMS Developer

Salem, MA · Remote

$125K - $165K/yr

Partner on server-side testing and feature flagging when frontend testing is not the best fit ... Experience working in remote-first environments and collaborating across multiple locations.

Directive

B2B Marketing Manager(Remote US)

Boston, MA · Remote

$80K - $85K/yr

... of experience in agency-side marketing * 2+ years of experience in performance marketing ... Work Environment Requirements As a remote-first company, you'll have the ability to work from ...

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Remote side jobs are part-time or freelance positions that can be performed from anywhere with an internet connection, outside of a traditional office setting. These jobs are typically flexible and can be done in addition to a primary job or other commitments. Common remote side jobs include freelance writing, virtual assistance, online tutoring, graphic design, and customer support. They appeal to people seeking extra income, work-life balance, or the opportunity to gain new skills.

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Professionals in remote side jobs often face challenges such as managing time effectively, maintaining clear communication with their main and side job teams, and avoiding burnout due to balancing multiple responsibilities. To overcome these, it's important to set clear boundaries for work hours, use productivity tools to organize tasks, and proactively communicate availability and progress with all stakeholders. Regular check-ins and breaks can also help maintain motivation and prevent fatigue.

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To thrive as a Remote Site Manager, you need expertise in project management, site operations, and safety protocols, typically supported by a relevant degree or certifications like PMP or OSHA. Familiarity with project management software, remote monitoring tools, and communication platforms is essential. Strong leadership, decision-making, and problem-solving abilities help you navigate challenges and motivate distributed teams. These skills ensure efficient project execution, compliance, and team cohesion in locations far from central offices.

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Infographic showing various Remote Side job openings in Randolph, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Presales Solutions Principal and Strategic Account Manager - USA (Remote)

CustomerGauge

Boston, MA • On-site, Remote

Full-time

Posted 17 days ago

Job description

About CustomerGauge
CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world's most recognized brands across manufacturing, distribution, technology, and professional services.
The Role
We're looking for a seasoned presales solutions principal to serve as CustomerGauge's trusted advisor to midmarket and enterprise prospects and customers across North America. This is fundamentally a presales role: you'll own the technical side of complex, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets CustomerGauge apart from the competition.
You'll also carry ongoing responsibility for a portfolio of strategic accounts after close, ensuring customers continue to realize value and grow their investment over time. But your primary identity here is as a technical trusted advisor who wins deals; account management is how you extend and deepen those relationships, while developing your understanding of how we make customers successful; it's not a separate job.
You'll report to the CRO, with a dotted line to the Director of Strategic Account Management.
What You'll Do
Presales Consultant
  • Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer
  • Own the technical and CX-program side of sales cycles, leading discovery, solution architecture, proof-of-concept engagements, and executive presentations
  • Partner closely with the sales team to shape and accelerate deals from a technical and domain standpoint, positioning CustomerGauge as the clear, credible choice
  • Translate complex business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
  • Help respond to RFPs and security questionnaires; support technical deep-dives with IT, data, and operations stakeholders - leverage expert team members as needed
  • Engage at all levels of the prospect organization, from IT architects and program owners to the C-suite, with equal fluency

Strategic Account Management
  • Transition closed accounts into long-term managed relationships and own the commercial relationship: renewals, upsells, and multi-year expansions
  • Serve as the ongoing trusted advisor for a portfolio of strategic accounts, the person customers call when they need guidance
  • Build and maintain executive-level relationships while staying connected to day-to-day program owners and champions
  • Run executive business reviews that connect CustomerGauge outcomes to customer revenue, retention, and loyalty metrics
  • Identify and manage risk proactively: surface churn signals early and build mitigation plans
  • Collaborate with CustomerGauge services and executives to deliver win-win outcomes across the customer organization
  • Represent the voice of the customer internally to influence product direction and roadmap priorities

What We're Looking For
  • 10+ years of experience in presales solutions consulting, with additional account management or customer success responsibility, ideally in B2B SaaS
  • Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus; experience with Voice of the Customer (VoC) program design and implementation
  • Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements
  • Demonstrated track record as a technical trusted advisor: prospects and customers seek your counsel on architecture, program design, and strategy
  • Experience managing strategic accounts post-close: renewals, expansions, and executive relationships
  • Comfortable owning commercial conversations and negotiating contracts
  • Strong executive presence; equally effective in a technical deep-dive and a C-suite business review
  • Exceptional communication and presentation skills; you make the complex feel simple
  • Bachelor's degree required

Nice to Have
  • Background in industries where CustomerGauge has strong presence: manufacturing, distribution, or enterprise technology
  • Familiarity with Salesforce or similar CRM

Location
This role is remote, and we're ideally looking for someone based in Massachusetts, particularly Greater Boston. We'll consider well-qualified candidates on The East Coast, (EST) however. Proximity to a strong enterprise technology ecosystem and a concentration of CustomerGauge customers and prospects in the region makes Massachusetts the sweet spot for this role. Occasional travel is required to customer sites across North America and to our Amsterdam HQ.

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