Remote Senior Reactor Operator Jobs in Athens, GA

Job Overview:

Requirement/Must Have:

• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator.
• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.

Responsibilities:

• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items.
• Create and enhance complex Service Catalog items.
• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
• Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
• Author clear, concise technical and process documentation utilizing the ServiceNow Knowledge Base module.

Nice to Have:

• Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Skills:

• Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management).
• Working knowledge and experience with CSM (Customer Service Management).
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Qualification And Education:

• Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment.