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Remote Senior Escalation Engineer Jobs in Virginia

Senior Cybersecurity Engineer (IAM)

Richmond, VA · On-site +1

$113K - $155K/yr

This is a fully remote, hands-on role spanning identity security, multi-cloud security, and ... Serve as 2nd-level SOC escalation point for critical identity-related security incidents

Senior Cybersecurity Engineer (IAM)

$117K - $160K/yr

This is a fully remote, hands-on role spanning identity security, multi-cloud security, and ... Serve as 2nd-level SOC escalation point for critical identity-related security incidents

TestPros is seeking a Senior Artificial Intelligence (AI) System Test Engineer with an analytical ... Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA This role ...

Richmond, VA / Remote (Hybrid options available) About Raymond: We are a progressive, forward ... Senior Civil Engineer We are seeking an experienced Senior Civil Engineer to join our Civil ...

Senior Reverse Engineer

Leesburg, VA · On-site +1

$105K - $145K/yr

Overview Senior Reverse Engineer Location: MD/Northern VA Hybrid Clearance: Active security ... escalation or unauthorized code execution * Architect and implement robust security solutions ...

Senior DevOps Engineer

Mclean, VA · Remote

$131K - $168K/yr

Senior DevOps Engineer Job Number: 910 This is a remote position. Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile ...

Application Security Engineer

$60.25 - $80.25/hr

Overview Application Security Engineer Remote within the US US Citizen Approximately 8 Month Contract (w/ possible extensions) Summary The Application Security Engineer candidate will have a strong ...

Senior Platform Engineer

Alexandria, VA · On-site +1

$180K - $200K/yr

In person in Lower Manhattan, NY or Alexandria, VA or Remote About Accrete: Accrete is a dynamic ... The Senior Platform Engineer is a senior technical leader responsible for designing, implementing ...

Sr Security Engineer

VA · On-site +1

$121K - $165K/yr

POSITION SUMMARY The Sr. Security Engineer is responsible for testing physical, logical, and ... Resolve incidents and problem tickets, escalated to the Incident Response Team, issued against ...

Senior DevSecOps Engineer

Ashburn, VA · Remote

$106K - $146K/yr

Senior DevSecOps Platform Engineer Leidos is seeking Senior DevSecOps Platform Engineers to join ... remote and high-dependency aviation environments. These efforts focus on delivering mission ...

Showing results 21-40

Remote Senior Escalation Engineer information

What is a remote senior escalation engineer?

A Remote Senior Escalation Engineer is an experienced technical specialist who works remotely to resolve complex, high-priority customer issues that frontline support teams cannot solve. They act as the final point of technical escalation, troubleshooting advanced problems, collaborating with engineering teams, and ensuring customer satisfaction. This role often requires deep expertise in specific products or technologies, strong problem-solving skills, and excellent communication abilities to handle critical incidents and guide less experienced engineers.

What are the key skills and qualifications needed to thrive as a remote senior escalation engineer?

To thrive as a Remote Senior Escalation Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant platforms (such as cloud infrastructure or enterprise software), and several years of experience in technical support or engineering roles. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and certifications like Microsoft Certified: Azure Solutions Architect or AWS Certified Solutions Architect are highly valuable. Outstanding problem-solving, communication, and customer empathy skills help distinguish top performers in this role. These skills are critical for resolving complex issues efficiently, maintaining customer satisfaction, and serving as a technical resource within the support team.

What are the typical challenges faced by a remote senior escalation engineer, and how can candidates prepare for them?

Remote Senior Escalation Engineers often encounter complex, high-priority technical issues that require advanced problem-solving skills and a calm, methodical approach under pressure. Since the role is remote, maintaining clear communication with both internal engineering teams and external customers across different time zones is essential. Candidates can prepare by honing their technical expertise, developing strong written and verbal communication skills, and becoming comfortable using remote collaboration tools. Proactively learning about the company’s products and support processes will also help you hit the ground running and effectively manage escalated cases.

What is the difference between Remote Senior Escalation Engineer vs Remote Customer Support Engineer?

AspectRemote Senior Escalation EngineerRemote Customer Support Engineer
CredentialsTechnical certifications, engineering degreeCustomer service training, technical knowledge
Work EnvironmentTechnical teams, engineering departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, hardware companiesTech, retail, service industries
Primary FocusResolving complex technical issues, escalation managementAssisting customers, troubleshooting basic issues

The Remote Senior Escalation Engineer focuses on resolving complex technical problems and managing escalations within technical teams, often requiring advanced engineering skills. In contrast, the Remote Customer Support Engineer handles customer inquiries, troubleshooting common issues, and providing support. While both roles require technical knowledge, the escalation engineer's role is more specialized and technical, whereas the customer support engineer emphasizes customer interaction and issue resolution.

What are popular job titles related to Remote Senior Escalation Engineer jobs in Virginia?

For Remote Senior Escalation Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Senior Escalation Engineer jobs in Virginia look for?

The top searched job categories for Remote Senior Escalation Engineer jobs in Virginia are:

What cities in Virginia are hiring for Remote Senior Escalation Engineer jobs?

Cities in Virginia with the most Remote Senior Escalation Engineer job openings:

Senior Staff Engineer, AI Compute (Remote Eligible)

Capital One

Richmond, VA • On-site, Remote

$103K - $142K/yr

Full-time

Re-posted 28 days ago


Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 175 rated banks


Job description

Senior Staff Engineer, AI Compute (Remote Eligible)

At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Team Description:

The Capital One machine learning platform organization manages our cloud-based enterprise AI+ML system delivering the high-scale developer and runtime environments required to build, orchestrate, and deploy compute and data intensive AI systems across real-time and batch workloads. We are seeking a Senior Distinguished Engineer, a hands-on technical leader passionate about distributed systems, to engineer and scale foundational compute capabilities for our platform.

You will use your experience in building large scale, highly available and high performance systems to develop our common compute infrastructure on top of CPU and GPU substrates. Your contributions will power everything from developer notebooks to ML / DL model training, model inference and feature generation pipelines to pre-training and fine tuning Transformer-based models as well as generative AI inference and agentic applications. Your depth of expertise in technologies including Golang and Python programming languages, popular distributed compute frameworks including Spark / Dask / Ray / Flink, container (e.g., Kubernetes) and serverless (e.g., AWS Lambda) runtime environments, and ML+AI workload patterns will provide an amplifying technical element that is paramount to our team's success.

In this role, you will :

  • Architect and build control and data plane implementations required to realize a highly available, multi-tenant, large scale and a secure machine learning platform

  • Develop Ray and Spark distributed compute engine solutions to accelerate diverse workloads from LLM pre-training and reinforcement learning to large-scale data processing, while maximizing compute unit economics

  • Engineer systemic improvements for operational excellence including automating KTLO (Keep The Lights On) workflows

  • Direct the technical execution of a diverse project portfolio, collaborating with developers specializing in everything ranging from distributed microservices to running large foundation models

  • Work cross-functionally with product and program management disciplines, and stakeholder and partners across Capital One to help optimize business outcomes while driving towards strong technology solutions

  • Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and leading system design and code review sessions

  • Help elevate the Capital One Distinguished Engineering community and establish yourself as a go-to resource on given technologies and technology-enabled capabilities

  • Lead the way in creating next-generation talent, mentoring internal talent and actively recruiting external talent to bolster the Capital One tech talent pool

Capital One is open to hiring a Remote Employee for this opportunity

Basic Qualifications:

  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 10 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 8 years of experience developing AI and ML algorithms or technologies

  • At least 10 years of experience programming with Python, Go, Scala, or Java

Preferred Qualifications :

  • Master's Degree in Computer Science or a Master's Degree in Software Engineering

  • Hands on experience in the internals of Ray (Actors/GCS/Scheduling) or Spark (Query Optimizer/Memory Management)

  • Experience building platforms that support LLM training, fine-tuning, or high-throughput inference

  • Hands-on experience with AWS-specific compute primitives (EKS, EC2 UltraClusters, Graviton) and cost-optimization strategies

  • History of upstream contributions to major distributed systems projects

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $286,200 - $326,700 for Sr. Distinguished AI Engineer


Cambridge, MA: $314,800 - $359,300 for Sr. Distinguished AI Engineer


McLean, VA: $314,800 - $359,300 for Sr. Distinguished AI Engineer


New York, NY: $343,400 - $392,000 for Sr. Distinguished AI Engineer


Richmond, VA: $286,200 - $326,700 for Sr. Distinguished AI Engineer


San Francisco, CA: $343,400 - $392,000 for Sr. Distinguished AI Engineer


San Jose, CA: $343,400 - $392,000 for Sr. Distinguished AI Engineer





Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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