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Remote Senior Escalation Engineer Jobs in Utah (NOW HIRING)

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

An award-winning remote work environment POSITION OVERVIEW Our Principal Cloud Engineer is a senior ... Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support. This role resolves complex, high-impact issues, leads technical response during major incidents ...

Caselle

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next ... With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$99K - $136K/yr

TechOps Engineer - Senior About the Role? We're hiring a Senior TechOps Engineer to own the ... Although position is remote employee will be required to visit data center on a quarterly basis. It ...

Wood Plc

Senior Mining Engineer

Sandy, UT · On-site +1

$99K - $136K/yr

Wood currently has an opportunity for a Senior Mining Engineer to join our Mining Consulting group ... to remote locations * Strong network with mining clients is considered a strong asset

micro1 AI

Senior Database Reliability Engineer

Provo, UT · Remote

$220K - $260K/yr

Remote Job Summary: Join our team as a Senior Database Reliability Engineer, where you'll play a central role in architecting, optimizing, and ensuring the stability of mission-critical PostgreSQL ...

Wood Plc

Senior Electrical Engineer

Salt Lake City, UT · On-site +1

$104K - $135K/yr

Overview / Responsibilities Overview Wood has a career opportunity for a Senior Electrical Engineer ... remote working. Key Responsibilities * Provide leadership and mentoring to junior staff * Lead ...

Egnyte

Senior Sales Engineer - AEC

Draper, UT · Remote

$125K - $140K/yr

SENIOR SALES ENGINEER - AEC US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role ...

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Remote Senior Escalation Engineer information

What is a remote senior escalation engineer?

A Remote Senior Escalation Engineer is an experienced technical specialist who works remotely to resolve complex, high-priority customer issues that frontline support teams cannot solve. They act as the final point of technical escalation, troubleshooting advanced problems, collaborating with engineering teams, and ensuring customer satisfaction. This role often requires deep expertise in specific products or technologies, strong problem-solving skills, and excellent communication abilities to handle critical incidents and guide less experienced engineers.

What are the key skills and qualifications needed to thrive as a remote senior escalation engineer?

To thrive as a Remote Senior Escalation Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant platforms (such as cloud infrastructure or enterprise software), and several years of experience in technical support or engineering roles. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and certifications like Microsoft Certified: Azure Solutions Architect or AWS Certified Solutions Architect are highly valuable. Outstanding problem-solving, communication, and customer empathy skills help distinguish top performers in this role. These skills are critical for resolving complex issues efficiently, maintaining customer satisfaction, and serving as a technical resource within the support team.

What are the typical challenges faced by a remote senior escalation engineer, and how can candidates prepare for them?

Remote Senior Escalation Engineers often encounter complex, high-priority technical issues that require advanced problem-solving skills and a calm, methodical approach under pressure. Since the role is remote, maintaining clear communication with both internal engineering teams and external customers across different time zones is essential. Candidates can prepare by honing their technical expertise, developing strong written and verbal communication skills, and becoming comfortable using remote collaboration tools. Proactively learning about the company’s products and support processes will also help you hit the ground running and effectively manage escalated cases.

What is the difference between Remote Senior Escalation Engineer vs Remote Customer Support Engineer?

AspectRemote Senior Escalation EngineerRemote Customer Support Engineer
CredentialsTechnical certifications, engineering degreeCustomer service training, technical knowledge
Work EnvironmentTechnical teams, engineering departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, hardware companiesTech, retail, service industries
Primary FocusResolving complex technical issues, escalation managementAssisting customers, troubleshooting basic issues

The Remote Senior Escalation Engineer focuses on resolving complex technical problems and managing escalations within technical teams, often requiring advanced engineering skills. In contrast, the Remote Customer Support Engineer handles customer inquiries, troubleshooting common issues, and providing support. While both roles require technical knowledge, the escalation engineer's role is more specialized and technical, whereas the customer support engineer emphasizes customer interaction and issue resolution.

What are popular job titles related to Remote Senior Escalation Engineer jobs in Utah?

For Remote Senior Escalation Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Senior Escalation Engineer jobs in Utah look for?

The top searched job categories for Remote Senior Escalation Engineer jobs in Utah are:

What cities in Utah are hiring for Remote Senior Escalation Engineer jobs?

Cities in Utah with the most Remote Senior Escalation Engineer job openings:

Remote Senior Escalation Engineer jobs near you

Remote Senior Specialist, PCB Designer- L4

Indotronix International Corporation

Salt Lake City, UT • On-site, Remote

$75/hr

Other

Posted 23 days ago

Job description

Job Title- Remote Senior Specialist, PCB Designer
Pay Rate $75/hr on w2
Duration- 12 Months (Temp to Perm)
Client- Aerospace & Defense
[About the Role]
Join our innovative team as a Remote Senior Specialist, PCB Designer, where you'll drive the design and development of complex printed circuit board (PCB) layouts for next-generation circuit card assemblies. Located in Salt Lake City, UT, or available remotely, this contractor position offers a unique 9/80 schedule (9-hour days, every other Friday off) promoting work-life balance. You'll collaborate with cross-functional engineering teams to bring high-reliability electronic solutions to life.
[Responsibilities]
- Design and place critical components on PCB layouts based on engineering requirements
- Route metal traces, ensuring optimal electrical and physical specifications
- Generate accurate PCB and CCA drawings to support fabrication and assembly processes
- Conduct milestone reviews with stakeholders and release final documentation
- Revise and rework PCB designs in response to engineering changes and feedback
- Create and maintain ECAD library footprints and schematic symbols for design projects
- Update drawings and technical documentation as directed by engineering change requests
- Provide innovative solutions and technical input to resolve design challenges
[Required Skills and Experience]
- Bachelor's degree with 6+ years of PCB design experience, or
- Graduate degree with 4+ years of related experience, or
- Minimum of 10 years of PCB design experience in lieu of a degree
- Proficiency with ECAD software applications
- Strong understanding of PCB design technologies, layout techniques, electrical schematics, and documentation
- Demonstrated ability to deliver manufacturable designs in a fast-paced environment
[Preferred Skills]
- Experience with Siemens Xpedition software
- Knowledge of industry standards: IPC (e.g., IPC-2221, IPC-2222, IPC-6012, IPC-A-600, IPC-A-610), ASME/ANSI
- Background in Electrical or Mechanical Engineering
- IT experience supporting ECAD tool management and maintenance
- IPC CID certification or Associate degree in Electrical Engineering Technology
[Benefits]
Pay Rate $75/hr on w2
- Flexible 9/80 work schedule-every other Friday off
- Opportunity for remote work
- Exposure to advanced PCB design technologies and cross-disciplinary engineering teams
- Work for a forward-thinking organization that values innovation and professional development
[How to Apply]
Ready to shape the future of electronic design? Click "Apply" and submit your resume today!
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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