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Remote Senior Escalation Engineer Jobs in Utah (NOW HIRING)

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

An award-winning remote work environment POSITION OVERVIEW Our Principal Cloud Engineer is a senior ... Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support. This role resolves complex, high-impact issues, leads technical response during major incidents ...

Caselle

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next ... With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ...

Wood Plc

Senior Mining Engineer

Sandy, UT · On-site +1

$99K - $136K/yr

Wood currently has an opportunity for a Senior Mining Engineer to join our Mining Consulting group ... to remote locations * Strong network with mining clients is considered a strong asset

Wood Plc

Senior Electrical Engineer

Salt Lake City, UT · On-site +1

$104K - $135K/yr

Overview / Responsibilities Overview Wood has a career opportunity for a Senior Electrical Engineer ... remote working. Key Responsibilities * Provide leadership and mentoring to junior staff * Lead ...

Egnyte

Senior Sales Engineer - AEC

Draper, UT · Remote

$125K - $140K/yr

SENIOR SALES ENGINEER - AEC US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role ...

Wintrust

Senior Software Engineer

Salt Lake City, UT · On-site +1

$118K - $156K/yr

This is a senior-level position that provides technical leadership for a pod of engineers (up to ... This is a remote role, reporting directly to the Software Development Manager. What You'll Do

WSP

Senior Mechanical Engineer

South Jordan, UT · On-site +1

$99K - $131K/yr

This Opportunity WSP currently has a career opportunity for a Senior Mechanical Engineer to join ... Will travel for meetings and site visits and accept remote assignments, as required. Approximately ...

Trustech

Sr Software Engineer - REMOTE

Lehi, UT · Remote

$115K - $151K/yr

... Sr. Software Engineer to design, develop and install software solutions. Ideally, the candidate should be able to build high-quality, innovative and fully performing software in compliance with ...

Circle

Senior Software Engineer

Salt Lake City, UT · On-site +1

$152K - $205K/yr

The Senior Software Engineer is responsible for extending Circle's in-house blockchain systems ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

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Remote Senior Escalation Engineer information

What is a remote senior escalation engineer?

A Remote Senior Escalation Engineer is an experienced technical specialist who works remotely to resolve complex, high-priority customer issues that frontline support teams cannot solve. They act as the final point of technical escalation, troubleshooting advanced problems, collaborating with engineering teams, and ensuring customer satisfaction. This role often requires deep expertise in specific products or technologies, strong problem-solving skills, and excellent communication abilities to handle critical incidents and guide less experienced engineers.

What are the key skills and qualifications needed to thrive as a remote senior escalation engineer?

To thrive as a Remote Senior Escalation Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant platforms (such as cloud infrastructure or enterprise software), and several years of experience in technical support or engineering roles. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and certifications like Microsoft Certified: Azure Solutions Architect or AWS Certified Solutions Architect are highly valuable. Outstanding problem-solving, communication, and customer empathy skills help distinguish top performers in this role. These skills are critical for resolving complex issues efficiently, maintaining customer satisfaction, and serving as a technical resource within the support team.

What are the typical challenges faced by a remote senior escalation engineer, and how can candidates prepare for them?

Remote Senior Escalation Engineers often encounter complex, high-priority technical issues that require advanced problem-solving skills and a calm, methodical approach under pressure. Since the role is remote, maintaining clear communication with both internal engineering teams and external customers across different time zones is essential. Candidates can prepare by honing their technical expertise, developing strong written and verbal communication skills, and becoming comfortable using remote collaboration tools. Proactively learning about the company’s products and support processes will also help you hit the ground running and effectively manage escalated cases.

What is the difference between Remote Senior Escalation Engineer vs Remote Customer Support Engineer?

AspectRemote Senior Escalation EngineerRemote Customer Support Engineer
CredentialsTechnical certifications, engineering degreeCustomer service training, technical knowledge
Work EnvironmentTechnical teams, engineering departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, hardware companiesTech, retail, service industries
Primary FocusResolving complex technical issues, escalation managementAssisting customers, troubleshooting basic issues

The Remote Senior Escalation Engineer focuses on resolving complex technical problems and managing escalations within technical teams, often requiring advanced engineering skills. In contrast, the Remote Customer Support Engineer handles customer inquiries, troubleshooting common issues, and providing support. While both roles require technical knowledge, the escalation engineer's role is more specialized and technical, whereas the customer support engineer emphasizes customer interaction and issue resolution.

What are popular job titles related to Remote Senior Escalation Engineer jobs in Utah?

For Remote Senior Escalation Engineer jobs in Utah, the most frequently searched job titles are:

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The top searched job categories for Remote Senior Escalation Engineer jobs in Utah are:

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Cities in Utah with the most Remote Senior Escalation Engineer job openings:

Remote Senior Escalation Engineer jobs near you

Senior Azure Cloud Engineer (Remote)

MRIoA

Salt Lake City, UT • On-site, Remote

$54 - $72/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Description
Who We Are - Motivated by Purpose. Powered by Clinical Expertise.
Founded in 1983, we're a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.
Excellence starts with our people.
WE OFFER
  • A competitive compensation package.
  • Benefits include healthcare, vision, and dental insurance, a generous 401 (k) match, paid vacation, personal time, and holidays.
  • Growth and training opportunities.
  • An award-winning remote work environment

POSITION OVERVIEW
Our Principal Cloud Engineer is a senior technical leader responsible for designing, governing, and optimizing cloud infrastructure and platforms across the organization.
To be considered, you must hold the following certifications:
  • AZ-104: Azure Administrator Associate
  • AZ-700: Azure Network Engineer Associate
  • AZ-305: Azure Solutions Architect Expert

In this role, you will serve as the organization's senior technical authority for cloud architecture and infrastructure, bringing extensive expertise to establish engineering standards and governance, and to lead complex cloud initiatives from design through delivery.
Beyond technical leadership, you will mentor and guide the Systems Administration and Information Security teams, ensuring knowledge is shared through documentation, standards, and coaching. You will translate complex technical concepts into clear business and operational decisions, provide leadership during critical production events, and set the benchmark for engineering excellence.
Roles:
  • Serve as the highest-level technical authority and subject matter expert for all Azure cloud infrastructure and architecture
  • Define cloud engineering standards, architectural patterns, and governance practices that the organization adopts and follows
  • Own and lead cloud infrastructure projects end-to-end - from design and planning through execution, delivery, and post-deployment operations
  • Support the Manager of IT & IS on cloud strategy, architecture roadmap, and platform investment decisions
  • Mentor and develop the Systems Administration and Information Security teams - building organizational cloud competency through hands-on guidance, deliberate coaching, and knowledge transfer
  • Participate in evaluating and onboarding new cloud engineering talent as the team grows
  • Collaborate with Development teams to design and deliver application infrastructure on Azure
  • Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues
  • Partner with the Information Security team to implement and evidence compliance controls for HITRUST 11.3r2 and SOC2

Major Responsibilities or Assigned Duties:
  • Architect, deploy, and manage a secure Azure cloud environment including hub-spoke network topology, Virtual Networks, Network Security Groups, Azure Firewall, Application Gateway, API Management, and Private Endpoints
  • Define and enforce cloud governance standards including subscription management, Azure Policy, resource organization, tagging taxonomy, and cost management across all environments
  • Establish and maintain Infrastructure as Code (Terraform and/or Azure Bicep) practices including module structure, state management, review workflow, and environment promotion - ensuring all infrastructure changes are version-controlled, peer-reviewed, and auditable with no undocumented manual changes in production
  • Build and own CI/CD pipelines for infrastructure deployments with automated security scanning, testing, and progressive delivery
  • Establish change management and release governance processes ensuring all infrastructure changes are reviewable, approved, and auditable in a regulated healthcare environment - without becoming a bottleneck
  • Lead cloud migration projects - assess workloads, develop migration strategies, execute cutovers, validate post-migration health, and decommission legacy infrastructure
  • Design and deliver Azure infrastructure for new application onboarding; create reusable patterns and templates the team follows for future workloads
  • Manage hybrid connectivity including ExpressRoute, VPN Gateway, and site-to-site connectivity between Azure and on-premises environments
  • Design and maintain cloud observability covering metrics, logs, and alerting with SLOs that reflect real operational impact - ensuring the team catches issues before they affect the business
  • Establish formal incident response processes including runbooks, escalation paths, and post-incident reviews; own disaster recovery and business continuity planning with defined and tested RPO/RTO targets
  • Manage Azure identity and access architecture including Entra ID, Role-Based Access Control (RBAC), Privileged Identity Management (PIM), Key Vault, and Managed Identities
  • Implement cloud security controls as defined by the Information Security team; build audit logging, evidence generation, and access-review processes that satisfy HITRUST 11.3r2, SOC2, and HIPAA requirements and hold up during audits
  • Manage DNS, certificate lifecycle, and network connectivity supporting data exchange with payers, health plans, and external partners
  • Develop scripting and automation solutions (PowerShell, Python, or Bash) to reduce manual operational burden and improve team efficiency
  • Define the engineering standards, runbooks, and documentation the team inherits; manage infrastructure and platform vendor relationships and SLAs
  • Create and maintain comprehensive technical documentation - architecture diagrams, runbooks, standard operating procedures, and how-to guides - that build team knowledge and reduce key-person dependency
  • Support after-hours availability and on-call response for critical infrastructure events as requested
  • Complete other duties as requested

Requirements
Skills and Experience:
  • 7-10 years of experience in infrastructure, systems, or cloud engineering.
  • 5 years of senior or principal-level experience in Microsoft Azure
  • Demonstrated experience building or establishing a cloud engineering practice or function - not just operating an existing one; comfort setting standards others follow
  • Expert-level knowledge of Azure networking including hub-spoke topology, Virtual Networks, NSGs, Azure Firewall, Application Gateway, ExpressRoute, Private Endpoints, and DNS
  • Proven ability to independently architect Azure environments - designing governance, security, and operational frameworks from the ground up, not inheriting them
  • Expert-level experience with Infrastructure as Code (Terraform or Azure Bicep), including module design, state management, CI/CD integration, and enforcement of no-manual-change disciplines
  • Strong experience with CI/CD pipeline tooling (Azure DevOps, GitLab, or GitHub Actions), including automated security scanning and progressive delivery practices
  • Demonstrated experience leading cloud migration projects, including workload assessment, planning, execution, and legacy decommission
  • Strong project leadership - able to own and drive multiple complex initiatives simultaneously with minimal oversight
  • Proven ability to mentor and develop technical staff across multiple teams; experience building organizational capability through deliberate knowledge transfer and hands-on coaching
  • Experience establishing incident response, disaster recovery, and business continuity practices with defined and tested RPO/RTO targets
  • Expert-level knowledge of Azure identity and security services, including Entra ID, RBAC, PIM, Key Vault, and Defender for Cloud
  • Strong networking and security fundamentals: network segmentation, secrets management, least-privilege access, and certificate lifecycle management
  • Proficiency in at least one scripting or automation language (PowerShell, Python, or Bash)
  • Working knowledge of compliance frameworks (HITRUST, SOC2, HIPAA) with experience building audit evidence processes that hold up under scrutiny
  • Clear written communication and sound judgment under production pressure - able to make decisions and convey technical context to non-technical stakeholders
  • Experience with Zero Trust Network Access (ZTNA) solutions preferred
  • Experience with Azure AI and platform services preferred
  • Familiarity with healthcare data exchange standards (EDI, HL7, or SFTP-based interfaces) preferred

Education and Certifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience
  • AZ-104 (Azure Administrator Associate) required - must already hold
  • AZ-700 (Azure Network Engineer Associate) required - must already hold
  • AZ-305 (Azure Solutions Architect Expert) required - must already hold
  • AZ-400 (DevOps Engineer Expert) strongly preferred

Work Environment:
Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).
Diversity Statement:
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.
California Consumer Privacy Act (CCPA) Information (California Residents Only):
  • Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver's license number, or state identification card number, and passport number.
  • Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at HR@mrioa.com.

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