Remote Script Writer Assistant Jobs in Charlotte, NC

BroadPath, a Sagility Company, is hiring experiencedOutbound Sales and Enrollment Coordinatorsto join our remote team! We are hiring for both English-only and bilingual Spanish-English roles. Ideal candidates are consultative sales professionals who combine persuasive communication with empathy and precision, ensuring every interaction is both impactful and compliant. Responsible for proactively reaching out to prospective individuals to generate interest, assess eligibility, and drive enrollment into healthcare or public assistance programs, this role combines consultative selling with education, guiding individuals through program benefits, requirements, and next steps to support informed decision-making. The position requires confident outbound calling, strong listening skills, and the ability to overcome objections while maintaining compliance with privacy and regulatory standards. Success in this role comes from building rapport quickly, delivering clear and persuasive communication, and consistently meeting outreach and enrollment performance goals. Please note, this is not a licensed sales role.

Compensation Highlights

• Base Pay:
  • English-only: Starting at $16 per hour
  • Bilingual Spanish-English: Starting at $17 per hour
• Pay frequency: Weekly pay

Schedule Highlights

• Schedules can fall between the hours of Monday-Saturday, 9:00 AM - 8:00 PM Eastern Time, and will be assigned based on business needs

Responsibilities

• Engage members using a consultative approach, uncovering needs and providing tailored solutions that build trust and drive enrollment
• Demonstrate exceptional attention to detail when verifying eligibility, collecting data, and updating CRM systems
• Conduct outbound calls to individuals who may qualify for healthcare and/or public assistance, following approved scripts and compliance guidelines
• Verify eligibility requirements by gathering demographic, household, and income information from members
• Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
• Assist with applications by walking members through the process or directing them to appropriate resources
• Maintain accurate, timely, and complete records in CRM or eligibility systems to ensure compliance and operational excellence
• Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
• Ensure compliance with HIPAA and state/federal regulations during all interactions
• Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
• Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
• Be receptive to feedback for continuous improvement
• Document and report member DNC and program opt-out requests

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of experience in consultative sales, scheduling, or retention, with a strong focus on objection handling
• Proven ability to confidently initiate high-volume outbound calls and engage individuals
• Proven ability to build rapport quickly and lead persuasive, consultative conversations
• Strong listening skills with the ability to uncover needs and respond with clear, confident solutions
• Comfortable handling objections and guiding conversations toward enrollment or conversion outcomes
• Excellent verbal and written communication skills
• Ability to follow call scripts while maintaining a natural and conversational tone
• Strong attention to detail when collecting, verifying, and documenting information
• Ability to navigate multiple systems and update CRM or data entry platforms efficiently
• Self-motivated with the ability to meet performance metrics in a fast-paced outbound environment
• Ability to work remotely with reliable internet and a distraction-free workspace

At BroadPath, a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.

What to Expect:

• On-camera participation during interviews, training, team meetings, and regular check-ins.
• Face-to-face discussions sparking collaboration and engagement
• A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

Benefits:

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

BroadPath, a Sagility Company, may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath, a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath, a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation:BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.