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Remote Salesforce Developer Jobs in Rockford, IL

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support ... Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow.

Sales Representative

Beloit, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role is based in Midwest, United States (remote). We are also looking for this candidate to be ... Utilize tools such as Salesforce, forecasting tools, and internal systems to support sales ...

Remote Salesforce Developer information

See Rockford, IL salary details

$11

$62

$88

How much do remote salesforce developer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote salesforce developer in Rockford, IL is $62.16, according to ZipRecruiter salary data. Most workers in this role earn between $53.41 and $70.72 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a remote Salesforce developer?

To thrive as a Remote Salesforce Developer, you need strong skills in Apex, Visualforce, Lightning Components, and solid experience with Salesforce customization and integration, ideally supported by a bachelor's degree in computer science or a related field. Certifications such as Salesforce Platform Developer I/II and familiarity with version control systems like Git, as well as tools like Data Loader and REST/SOAP APIs, are highly valuable. Excellent problem-solving, written communication, and time management skills help you collaborate effectively and deliver solutions in a remote setting. These skills and qualities are essential for building robust Salesforce applications, meeting business requirements, and ensuring seamless teamwork from afar.

What is a remote Salesforce developer?

A Remote Salesforce Developer designs, develops, and maintains Salesforce applications while working from a remote location. They customize Salesforce platforms using Apex, Visualforce, Lightning components, and integrations with third-party systems. Responsibilities include troubleshooting issues, implementing automation, and collaborating with teams to improve CRM functionality. This role requires strong problem-solving skills, proficiency in Salesforce development tools, and experience with platform best practices. Remote Salesforce Developers often work with businesses to optimize workflows and improve customer relationship management through tailored solutions.

How to become a remote Salesforce developer?

To become a remote Salesforce developer, you must complete training with Salesforce experts. There are official online courses to learn necessary skills, and then you can pursue developer credentials as a Platform App Builder or Platform Developer. Some employers prefer candidates with an associate degree or higher in web design, computer science, or programming. Additional qualifications include proficiency with HTML programming, knowledge of programming languages (JavaScript, SQL), and familiarity with the cloud. Working a virtual job requires access to reliable internet and updated computer equipment.

What does a remote Salesforce developer do?

As a Remote Salesforce Developer, you'll typically be responsible for designing, coding, testing, and deploying customized solutions within the Salesforce platform to support business needs. Your day-to-day work often includes building Apex classes and triggers, working with Lightning web components, integrating external systems, and addressing user-reported issues or enhancement requests. You’ll regularly collaborate with project managers, business analysts, and other developers through virtual meetings and project management tools. Many projects require you to translate business requirements into technical designs, participate in code reviews, and ensure best practices are followed for data integrity and security. This role provides the opportunity to contribute to a wide variety of projects, from CRM enhancements to workflow automation, while working in a flexible, remote environment.

More about Remote Salesforce Developer jobs
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Support Engineer I

Cleo (US)

Rockford, IL • On-site, Remote

$65K - $75K/yr

Full-time

Posted 20 days ago


Job description

Position Overview
The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is responsible for troubleshooting, diagnosing, and resolving software-related issues while guiding customers through product use, configuration, and best practices.
The ideal candidate combines strong technical aptitude, customer-centric problem solving, and a continuous learning mindset. As an AI-forward organization, Cleo expects team members to effectively leverage AI-powered tools and automation to improve productivity, accelerate issue resolution, and enhance the customer experience.

Customer Support & Issue Resolution
  • Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
  • Deliver exceptional customer service by responding promptly, professionally, and empathetically to customer inquiries and technical issues.
  • Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, integrations, and day-to-day product usage.
  • Analyze customer-reported issues, identify root causes, and provide timely, effective solutions.
Case Management & Escalation
  • Monitor assigned support queues and manage cases in accordance with established service level agreements (SLAs).
  • Document troubleshooting steps, resolutions, and customer communications accurately within support systems.
  • Escalate complex or high-priority issues to senior engineers and cross-functional teams while maintaining ownership of customer communications.
Knowledge Management
  • Utilize and contribute to Cleo's Solution Center, Knowledge Base, and internal documentation resources.
  • Identify recurring customer issues and recommend improvements to support documentation, processes, and product functionality.
  • Share knowledge and best practices with team members to continuously improve support effectiveness.
AI & Continuous Improvement
  • Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, case summarization, and solution development.
  • Apply critical thinking to validate AI-generated recommendations and ensure technical accuracy.
  • Identify opportunities to automate repetitive tasks and improve support efficiency through AI and workflow automation technologies.
  • Stay current on emerging AI capabilities and incorporate them responsibly into daily work practices.

Your Qualifications
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of technical support, help desk, or customer-facing technical experience.
  • Strong customer service orientation with a passion for helping customers succeed.
  • Basic understanding of Windows and Linux operating systems.
  • Foundational networking knowledge, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
  • General software lifecycle knowledge, including installation, configuration, upgrades, migrations, and removal.
  • Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH.
  • Strong written and verbal communication skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
Preferred Qualifications
  • Experience supporting SaaS applications.
  • Exposure to EDI, managed file transfer (MFT), integration platforms, or supply chain technologies.
  • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Basic SQL, scripting, or automation experience.
  • Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow.
  • Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies) to enhance productivity and problem solving.
  • Understanding of prompt engineering fundamentals and effective AI-assisted research techniques.
  • Ability to evaluate, verify, and refine AI-generated outputs to ensure accuracy and quality.
  • Curiosity and willingness to continuously learn and adopt emerging AI technologies.
  • Commitment to responsible and secure use of AI tools in accordance with company policies and customer data protection requirements.
A few things we have to offer:
  • Competitive compensation (range for this role is $65,000-$75,000)
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.