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Uptiv Health : Patient and Provider Guide (PPG)
About the Company
We're Uptiv Health, transforming the experience of infusion care for millions of Americans with complex chronic conditions, such as Multiple Sclerosis, Crohn's Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems and insurance plans to provide holistic and personalized care that goes beyond the four walls of our state-of-the-art clinics. Become part of the groundbreaking team to humanize the complex chronic care delivery!
Our Full Time Patient and Provider Guide (PPG) will be part of our agile team, making the future of complex chronic care delivery the way it should be - human-centered and personalized. Our PPG is the heartbeat of the support team. In this key role you'll showcase your passion for administrative details, customer service, and multitasking skills; all in support of patient care. You will report to the Senior Director of Operations. This role will be fully remote. Given that this is a remote role you must thrive in / have a strong background working remotely and engaging with colleagues via various technology platforms.
What you'll do:

• Serve as the first point of contact via phone, email, text (via platform), answering inquiries from referring providers and patients in a timely, accurate, and warm manner
• Own patient scheduling and onboarding; to include initial scheduling and rescheduling
• Own all inbound / outbound patient and provider comms
• Meticulously document all patient and provider communications and action as appropriately

What you'll need:

• You will have 2+ years of clinical experience patient phone support experience in either the payer, hospital system, digital health, clinic based, or revenue cycle management working environments
• Strong customer service orientation, able to accurately relay detailed information to people of all backgrounds
• Detailed familiarity with injection and infusion therapy
• Strong understanding of clinical processes and protocols

What you'll bring to the table:

• Ability to navigate and notate key details in Electronic Health Record (EHR) systems
• Ability to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• A positive, upbeat team player
• Strong customer service skills and an empathetic disposition

Who you are:

• Optimizes Work Processes. You are aware of the most effective and efficient processes to get things done, and are focused on continuous improvement.
• Directs Work. You delegate and distribute assignments appropriately, while providing clear direction and monitoring progress through maintaining dialogue on work and results. You provide appropriate guidance and direction based on people's capabilities, and intervene as needed to remove obstacles.
• Action Oriented. You readily take action on challenges, without unnecessary planning. Identifies and seizes new opportunities. You display a can-do attitude in good and bad times. Steps up to handle tough issues.
• Communicates Effectively. You are effective in a variety of communication settings: virtually, one-on-one, small and large groups, or among diverse styles and position levels.

Benefits Include:

• Health, Dental and Vision insurance
• 401(k) Retirement Plan
• Paid Sick Leave and PTO

Conditions of your Employment

• You must be authorized to work in the United States of America
• Applicants are required to pass a comprehensive background check as a condition of employment

Equal Employment Opportunity Policy
Uptiv Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
You will work out of the location:

• Remote, USA,